Why join us: As content designers, we know a lot of best practices for general user experience writing. But what about all the users who are not in the mainstream? In this session, you’ll learn techniques for guiding those more easily left behind: older people, neurodivergent users with attention or focus issues, and people with slower cognitive processing, including users operating in a second or third language. Join subject pioneer, Katrin Sutterlin, in learning to consider a more diverse and complex set of users.

• Level: All levels
• Made for: Content designers