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Intro to Content Operations

In this 3.5-hour content strategy workshop, you’ll get a practical introduction to content operations, and you’ll create a Content Ops Playbook to help you build systems, workflows, and governance models for content at scale. 

Standard price: USD $400.00
UXCC students: USD $400.00 $340.00

Next session in your local time:

Meet the presenter

Deiadora Blanche

Deiadora is a content designer with 10+ years of experience in digital content strategy at Coursera, Airbnb, and more. A bit obsessed with processes, since 2006 she’s helped companies to establish content ops starting with the Meta Foundation.

"The worksheet and clear instructions on how to replicate one’s own playbook was invaluable and I cannot wait to do it."
Carrie Nay
UX Writer, Researchgate
"This workshop was full of information. I see how valuable ContentOps is!"
Patricia McPhee
Technical Content Manager, Cigna Healthcare

Content operations guides content at scale

As teams grow and content flows through more tools, channels, and hands, ad-hoc processes break down. Without clear workflows, governance, and systems in place, even the best content designers end up duplicating effort or fighting fires.

Content operations gives teams the structure they need to collaborate effectively, move faster, and deliver work that actually supports the user experience.

About the content operations workshop

What do you leave with?

Who is this for?

What happens at the workshop?

Live, remote workshop

Join fellow content professionals anywhere in the world, no travel required.

Learn Web Content Accessibility Guidelines

Get the full recording

Can’t make it live, or just want to review? You’ll get access to the full replay after the workshop.

Fundamentals of Support Content Certificate

Earn a certificate

Show off your new skills with a certificate of completion.

Hands-on exercises

Practice what you learn with interactive, real-world scenarios.

Book a content strategy workshop for your UX team

Uber
HSBC
Slack
CVS Health
Palo Alto Networks
Google

We can work with you

Interested in this workshop? We can organize a private session for your team, including custom exercises based on your work - and even combine this workshop with other training or self-paced courses.

Get in touch and we'll upskill your team in no time.

Proving ROI with Content Testing Waitlist

Download the syllabus & get notified of new workshop dates!

Every time we add a new session for Creating a Content Ops Playbook, we’ll notify you straight away.
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