SUPPORT CONTENT STRATEGY CERTIFICATION
Build essential skills to create and implement impactful support content. Earn a certificate in support content strategy to elevate your career.
| Format | Payment Plans | Payment methods | Standard Price | UXCC Student Price |
|---|---|---|---|---|
| Online, self-paced with personalized feedback | 4 or 6 months, no interest |
| US $1000 | US $850 |
Create expert support content to keep users informed and on track. Support product success!
Create strategies that work across products, platforms, and emerging tech like AI.
Master content like troubleshooting guides, FAQs, and step-by-step articles to craft clear, accessible content.
Every student receives access to a free KnowledgeOwl account – put your skills into practice.
Support experiences are some of the most valuable in any product, yet this area is often left untouched by many organizations. This is a shame, especially considering how many AI experiences are built on and depend on good support content!
Writing good support content is a practice that deserves care and attention. This course provides expert guidance, strategies, frameworks, tools, and more to help any support content writer become an expert – and build a thriving career in helping products achieve success.
This course is made for people who work with support content. That includes:
The Fundamentals of Support Content course typically takes about 50-60 hours to complete.
This course is designed to fit around your schedule. Lessons are available on-demand at any time. There is no live instruction, so you’re free to study whenever you have time.
We love supporting our student community, both inside and outside a course.
Get personalized feedback on your assignments directly from working content designers
Instructional videos that reinforce lesson concepts
Complete a challenging, comprehensive final project where you’ll create and implement a support content strategy
Walk away with a certification to back up your skills—one that hiring managers recognize and respect
We’re the global leader in UX writing and UX content design training for thousands of students and hundreds of teams. Our courses were created by content designers, for content designers. Our founders have over 60 years of combined experience at Google, Intuit, and Amazon.
Self-paced with personal feedback
Graded by working experts
Hands-on with industry tools
A personal portfolio page
Lifetime access and future updates
Monthly webinars for students
Access to student community
Vetted and approved by industry leaders
Our courses are vetted by industry leaders
Contact Dhanushka (Customer Success Manager) with any questions about the course, team training, or anything else!
Receive a course guide including a full syllabus, learning outcomes, and extra course information.
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