Content designers work on products where users are dealing with health crises, financial stress, legal situations, and other significant life disruptions.

The language, structure, and flow of these experiences can either support people through difficulty or unintentionally cause harm.

This workshop teaches a practical framework for designing product content that accounts for trauma as a content design skill.

What you’ll walk away with

• A framework built on seven principles of trauma-informed content design that you can apply to your current product work
• The ability to audit product flows and identify where content may be causing harm, eroding trust, or driving dropoff
• Practice rewriting and redesigning product content with greater safety, clarity, and user control
• Methods for incorporating cultural, historical, and situational context into content decisions

Who this is for

Content designers working on products where users may be vulnerable, under stress, or navigating sensitive situations. Healthcare, finance, government, insurance, legal — but also onboarding, account recovery, cancellation flows, and anywhere the stakes feel high to the user.

You don’t need prior experience with trauma-informed practice. You do need enough content design experience to know what good product content looks like so you can learn to see where it falls short.

Details

Format: Live online
Presenter: Megan Legawiec
Dates: TBD. Join the waitlist and we’ll notify you when sessions are scheduled.