Applications for the Content Design Leadership Program are open! Apply now for the March cohort.

Create better user experiences

Workshop:
Error Messages That Work Every Time

Error messages are critical for user success. Join this 2-hour online workshop and learn how to write copy that guides users, reassures them, and gets them back on track.

Price: $200

Payment plans available, including Affirm.

Affirm
Man Sitting on the Bench and Working
“Everything was super helpful and actionable, from the writing principles to the analyzed examples.”
Cyril Léton
Content Designer, Sendinblue

Sign up one person or a whole team

Get notified when new sessions are added.

Understand the purpose behind error messages

Learn the dos and don’ts

We’ll walk through tons of examples so you have a clear understanding of what to do—and what to avoid.

Get users back on track

You’ll learn the key strategies to creating successful error messages to keep users happily moving through your product.

Plan ahead versus after the fact

Learn strategies for guiding users through complex situations, including explaining details and possibly avoiding an error altogether!

Why take the Error Messages workshop?

Technical UX Writing

You’ll learn...

  • Types of error messages
  • How to write errors for form fields
  • How to educate in complex scenarios
  • How to avoid some error messages altogether
  • How to research errors and how to edit in bulk
  • How to create consistent, reusable patterns for better user experiences

You’ll leave with...

  • A clear understanding of how to write great error messages
  • A better grasp of proactive error messaging versus reactive
  • Methods for communicating info in complex scenarios
  • Knowledge of how to deliver the right message the right way
shutterstock_1176628243-01

Get to know your instructor

Julia Steffan

Julia Steffen​

Julia has 10+ years’ experience making words do the hard work. She conducts research, writes jargon-free copy, and tests (then come the high fives!). She’s an expert in:

  • High-level strategy, word-level execution, multi-disciplinary collaboration
  • Style guides, end-to-end product content, taxonomy & IA

Julia is published in The New Yorker and McSweeney’s.

Details for your session

Workshop format

The workshop includes 2 hours of instruction and exercises. It’s a pretty typical format, with lectures followed by breakout practice sessions.

At the end of the workshop, we’ll go through your practice work to share learnings and insights. The instructor will provide feedback and answer any questions you might have about anything we covered.

If you have more questions about workshops from UX Content Collective, please reach out to info@uxcontent.com.

Requirements

Interested in training a team of 10 or more? Get in touch. We’d love to help.

If your team is fewer than 10 people, you can sign up for one of the sessions listed. If you’d like to schedule on a specific day and time for a larger team of 10 or more, we can arrange that! Reach out and let us know what you need.

Comments are closed

Download the syllabus & get notified of new workshop dates!

Every time we add a new session for Error Messages that Work Every Time, we’ll notify you straight away.

person-on-bench-pmcfnocog98fg11q0kmfl41dp3sde9nhfn8c1hb4e8

Free! Get our exclusive report: the future of AI and content design

Over 125 content designers reveal how they use language models, their thoughts on the future of the industry, and more…

We’ll also send you news, discounts, job listings, and more