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Error Messages That Work Every Time

Error messages are critical for user success. Join this 2-hour online workshop and learn how to write copy that guides users, reassures them, and gets them back on track.

Price: $200

Payment plans available, including Affirm.

Man Sitting on the Bench and Working
“Everything was super helpful and actionable, from the writing principles to the analyzed examples.”
Cyril Léton
Content Designer, Sendinblue

Sign up one person or a whole team

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Understand the purpose behind error messages

Learn the dos and don’ts

We’ll walk through tons of examples so you have a clear understanding of what to do—and what to avoid.

Get users back on track

You’ll learn the key strategies to creating successful error messages to keep users happily moving through your product.

Plan ahead versus after the fact

Learn strategies for guiding users through complex situations, including explaining details and possibly avoiding an error altogether!

Why take the Error Messages workshop?

Technical UX Writing

You’ll learn...

  • Types of error messages
  • How to write errors for form fields
  • How to educate in complex scenarios
  • How to avoid some error messages altogether
  • How to research errors and how to edit in bulk
  • How to create consistent, reusable patterns for better user experiences

You’ll leave with...

  • A clear understanding of how to write great error messages
  • A better grasp of proactive error messaging versus reactive
  • Methods for communicating info in complex scenarios
  • Knowledge of how to deliver the right message the right way

Get to know your instructor

Julia Steffan

Julia Steffen​

Julia has 10+ years’ experience making words do the hard work. She conducts research, writes jargon-free copy, and tests (then come the high fives!). She’s an expert in:

  • High-level strategy, word-level execution, multi-disciplinary collaboration
  • Style guides, end-to-end product content, taxonomy & IA

Julia is published in The New Yorker and McSweeney’s.

Details for your session

Workshop format

The workshop includes 2 hours of instruction and exercises. It’s a pretty typical format, with lectures followed by breakout practice sessions.

At the end of the workshop, we’ll go through your practice work to share learnings and insights. The instructor will provide feedback and answer any questions you might have about anything we covered.

If you have more questions about workshops from UX Content Collective, please reach out to


Interested in training a team of 10 or more? Get in touch. We’d love to help.

If your team is fewer than 10 people, you can sign up for one of the sessions listed. If you’d like to schedule on a specific day and time for a larger team of 10 or more, we can arrange that! Reach out and let us know what you need.

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