As a manager or team leader, training your team can be one of the most difficult tasks to do well. Not only do you need to balance the needs of your individual team members, but you also need to consider a range of business and strategic goals as well.
It’s only natural for team leaders to feel a personal need to help their teams invest in their own skills—that empathy is what makes design professionals so good at their jobs.
But these two goals—professional development and strategic goals—don’t have to be at odds.
Whether it’s understanding high-level approaches to areas like artificial intelligence, localization, mastering design systems, or the details of how to write great UX content such as error messages or product naming, we’re here to help.
Future-proofing your team ensures UX content will continue to have a massive impact within your organization. If that’s what you’re looking for, these are the areas we’d consider.
The explosion of generative artificial intelligence is changing how we make products, and it’s more important for everyone—not just content designers—to understand how to wield AI in new and interesting ways to scale work.
For UX writers and content designers, it’s crucial to understand how this technology works, but also how to apply it and use it in day-to-day work.
This means they need a core grasp of the principles underlying content design. The quality of AI output is directly related to the quality of the prompting, so content designers need to make sure they have a full grasp of not only the basics of UX writing but also how to work with these platforms to the best of their capability.
Most organizations are working in global markets, and content designers are no different. Whether or not your team speaks multiple languages, it’s critical for content designers to understand how localization plays a key part in getting a product to market.
Content designers need to understand localization both at a conceptual level and also a practical day-to-day level regarding keys, automatic translation, and the ability to implement a localization strategy at scale.
There are over 1 billion people living with some form of disability. Creating accessible products isn’t just a moral imperative, it also opens up your product to more users.
Many team leaders feel that accessibility can slow down the design process, but that’s only true if only a few people understand critical guidelines. If everyone understands those same standards, it actually speeds up design as everyone is aware of best practices and on the lookout for blockers.
Content designers trained in accessible writing guidelines can spot problems before they become large, expensive, and potentially public.
Creating accessible products is the right thing to do. It makes your work all the more attractive to potential users and makes them trust you once they’re there.
Style and tone
Becoming a master of voice and tone is critical. UX content professionals need to display a brand’s unique traits at every customer interaction, whether it’s onboarding, a support conversation, or even a chatbot fuelled by artificial intelligence.
As the technology used to underpin meaningful customer experiences becomes easier to access, organizations need to understand how they will stand out. The answer is UX content that understands the brand innately and forges a deep relationship with the customer.
Content design teams can run into trouble when they want to move beyond the day-to-day work and head into the realm of fully scaling content design. Understanding how to manage content operations across an entire organization is a critical skill not just for leaders but also for the team members who are implementing your vision and strategy.
If you’re ready to give your team skills to succeed, we’re here to help. Continue learning about how we can help, or get in touch via the form below.
- How to get the most out of training your team
- How UXCC compares to other UX writing courses
- How to decide if UXCC is right for your team
- Align your team with UX writing and content design training
- Train technical writers with UX writing and content design skills
- Boost your content design team’s capabilities with Figma
- Help your team prove the ROI of content design
- Future-proof your team with critical design skills
- How Xello transformed its team with UX writing