Create better user experiences

Creating a Content Ops Playbook

Error messages are critical for user success. Learn how to construct errors that guide users, reassure them, and get them back on track.

Price: $200

Man Sitting on the Bench and Working
"Everything was super helpful and actionable, from the writing principles to the analyzed examples."
Cyril Léton
Content Designer, Sendinblue

Learn the dos and don'ts

We’ll walk through tons of examples so you have a clear understanding of what to do—and what to avoid.

Get users back on track

You’ll learn the key strategies to creating successful error messages to keep users happily moving through your product.

Plan ahead versus after the fact

Learn strategies for guiding users through complex situations, including explaining details and possibly avoiding an error altogether!

Sign up one person or a whole team

February 8, Wednesday
8:00 am – 10:00 am PST (UTC-8)
10:00 am – 12:00 pm CST (UTC-6)
11:00 am – 1.00 pm EST (UTC-5)
4.00 pm – 6.00 pm GMT (UTC+0)

Get notified when new sessions are added

Why take the Error Messages workshop?

Technical UX Writing

You’ll learn:

  • The purpose behind error messages
  • Types of error messages
  • How to write errors for form fields
  • How to educate in complex scenarios
  • How to avoid some error messages altogether
  • How to research errors and how to edit in bulk
  • How to create consistent, reusable patterns for better user experiences

You’ll leave with

  • A clear understanding of how to write great error messages
  • A better grasp of proactive error messaging versus reactive
  • Methods for communicating info in complex scenarios
  • Knowledge of how to deliver the right message the right way

Get to know your instructor

Bobbie Wood

Bobbie Wood

Bobbie is the founder and CEO of UX Content Collective. She’s also a former head of UX Content Strategy for Google Payments & Google Assistant transactions and a past design & content senior manager for QuickBooks Online & QuickBooks Self-Employed. She’s passionate about improving diversity in tech and is somewhat (very) obsessed with robots and AI.

Details for your session

Workshop format

The workshop includes 2 hours of instruction and exercises. It’s a pretty typical format, with lectures followed by breakout practice sessions.

At the end of the workshop, we’ll go through your practice work to share learnings and insights. The instructor will provide feedback and answer any questions you might have about anything we covered.

If you have more questions about workshops from UX Content Collective, please reach out to


Interested in training a large team? Get in touch. We'd love to help.

If you’d like to schedule on a specific day or time for a team of 10 people or more, we can arrange that! Reach out and let us know what you need.

Comments are closed

UX writing resources for you!

Get amazing writing tips, news, job listings & discounts in your inbox.