Conversation Design for Chatbots
A conversation design course for people who want to learn how to structure clear, human-centered chatbot experiences. Whether you’re working with rules-based or AI chatbots, learn the core principles of chatbot conversation design.
Standard price: USD $650.00
UXCC students: USD $650.00 $552.50
Meet the author
Hillary Black
Head of Conversation Design, Mav
HIllary is a conversation designer, content creator, and community builder who has made it her mission to help more people become conversation designers and create better bots. Hillary manages brand and conversation design for Mav, an AI-powered agent to help scale client services.
Conversations don’t design themselves
Whether powered by rules or LLMs, every bot needs a clear goal, a consistent voice, and a user-centered structure.
This conversation design course teaches you how to design conversations that are useful, empathetic, and effective no matter what’s behind the scenes. Students use Voiceflow to create a portfolio project.
What do you leave with?
Who is this for?
How does the conversation design course work?
Complete challenging work that reflects real-world scenarios at the end of each unit.
Get personalized feedback at the end of each unit from working content designers.
Finish with a comprehensive project to showcase your skills.
Showcase your professional conversation design certificate on LinkedIn.
Get detailed summaries at the end of each unit - and you get lifetime access to the course.
Watch professional content designers break down complex topics.
Conversation Designer
Content Design Team Lead, Later
Freelance Content Designer
Design Lead, Vogue
Senior Content Designer, eBay
Principal Content Designer, Walmart
There are plenty of ways to learn conversation design, including books and articles. Not everyone needs to learn using a course.
However, a course can be useful. We bring together resources and exercises in a structured way, so you don’t have to search for everything yourself. You’ll also get feedback on your exercises as you move through the course, which is something you won’t have access to if you learn on your own.
Yes, we offer a certificate for the Conversation Design for Chatbots course. You’ll earn a certificate once you successfully complete the final project.
There are two main types of creating chatbots: AI, and rules-based logic. While the course predominantly focuses on rules-based logic, we also discuss AI.
This course is mainly designed to teach conversation design principles that can be used by both AI and rules-based chatbots.
Yes, the Conversation Design for Chatbots course offers a final project you can put in a portfolio. The course allows students to design their own chatbot.
We can combine self-paced courses, workshops, or create custom sessions for your team based on unique needs.
Get in touch - we'd love to speak with you.
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