The Gender-Inclusive Language Project

 We’re an international group of content designers. We want to better represent all people in the apps, products, and experiences we design. Watch the video with tips for your language!

Language shapes reality. Writers shape the language. Help us shape a more accepting reality through writing.

About the Gender Inclusive Language Project

Why we created the project

38 percent of the world’s population speaks a gendered language, classifying objects as either masculine or feminine. This is a shared issue around the globe. Women and non-binary people are usually secondary or even absent in gendered languages. The project seeks to unite content designers to explore and identify solutions for our industry (and beyond) to actively change that.

What the videos cover

The videos are designed to be watched and shared. Each speaker talks about the cultural complexity of gendered language for their primary language. The speaker then shows examples of content design solutions that can be used in specific contexts like style guides, forms, messaging, and other types of digital communication.

Check out the research

Research shows that countries where gendered languages are spoken show less gender equality compared to countries with other grammatical systems. Language not only reflects our reality, it shapes it.

Watch the video in your primary language

English

PRESENTERS

Katie Szymanski &
Bobbie Wood

French

PRESENTER

Gladys Diandoki

German

PRESENTER

Barbara Kofler

Hebrew

PRESENTER

Kinneret Yifrah

Hindi

PRESENTER

Charmaine Paul

Japanese

PRESENTER

Aya Ueki

Portuguese

PRESENTER

Elisa Nunes

Romanian

PRESENTER

Adina Cretu

Russian

PRESENTER

Kristina Levchenia

Spanish

PRESENTERS

Patricia Goméz Jurado & Andrea Zamora

Transcripts & decks for each language

Please note that all transcripts were produced using machine-translation. That means you will probably see awkward phrasings, typos, or other mis-translated material. We apologize for any poorly translated scripts.

English

French

Gladys: [00:00:01] Bonjour. Je m’appelle Gladys, viens de qui j’habite en France et je suis content designer. J’ai travaillé autant pour des grands groupes que pour des start up ou pour l’État français. J’ai vu pas mal de problématiques et un des grands enjeux sur [00:00:20] lesquels je travaille, c’est toutes les problématiques qui sont liées à l’inclusion et à l’accessibilité. 

Je suis ravi de collaborer à ce projet avec Yoox Conquêtes Collective pour faire un petit focus sur l’inclusion dans le langage inclusif, spécifiquement à la question du [00:00:40] genre qu’on va aborder dans quelques instants. Donc, le problème, le problème, c’est que la langue et le langage genrés contribuent à marginaliser les femmes et les personnes. Les personnes LGBT, notamment les personnes trans. 

Que ce soit dans la société [00:01:00] ou sur notre lieu de travail plein d’études, pas mal de linguistes ont travaillé sur ces questions, notamment le livre Non, le masculin ne l’emporte pas sur le féminin que je vous invite à les regarder. Il y a vraiment pas mal d’études de travaux de linguistes sur ces questions qui montrent en fait que quand qui [00:01:20] monte déjà, qui raconte l’histoire de la langue, notamment sur le livre non, le masculin ne l’emporte pas sur le féminin. 

Elle retrace l’histoire de la langue française, l’origine de la langue, le moment où, en fait, la langue s’est masculinisation. C’est extrêmement intéressant puisqu’en fait, on comprend un peu mieux d’où tout ça par le [00:01:40] moment où la langue a été codifiée, notamment avec le Bescherelle ou d’autres outils.

Gladys: [00:01:45] Donc, tout ça se passe au 17e siècle. C’est vraiment très riche d’enseignement. Et puis ça permet de comprendre. En fait, tous les choses partent, mais notamment que la langue n’a pas toujours été masculine. En tout cas, le genre grammatical [00:02:00] de la langue française n’a pas toujours été celui qui que l’on connait aujourd’hui ou en tout cas, qu’on a longtemps connu. 

Mais il y a aussi énormément d’articles de débat, que ce soit au niveau politique. On va en parler dans quelques instants, que ce soit au niveau linguistique, que ce soit même à notre niveau au niveau du design, puisque [00:02:20] j’ai déjà entendu oui, mais on n’est pas là pour faire de la politique. La question, clairement, n’est pas est ce que nous faisons de la politique ou pas? C’est est ce que nous sommes prêts à inclure des publics qui ne sont pas tels que nous? Qui sont différents, nous qui peuvent vivre des expériences différentes des nôtres? Est ce qu’on peut créer des expériences qui ne créent pas de [00:02:40] micro agressions et qu’il soit agréable pour un grand nombre de personnes et idéalement, toutes les personnes qui utilisent nos services? 

En tout cas, je vous invite vraiment à aller regarder enfin lire les livres, regarder les vidéos, les rapports, lire les articles et vous faire aussi votre propre idée. Mais en tout cas, moi, j’ai un peu partagé [00:03:00] quelques bonnes pratiques, quelques expériences ici. Donc, la première question pouvez vous vous décrire? Pardon, je la refais.

Gladys: [00:03:11] Question 1 Pouvez vous décrire la manière dont le langage genré est reçu dans votre pays? Alors, dès [00:03:20] l’enfance, on nous a appris, en tout cas moi, c’est ce que j’ai appris à l’école, le masculin l’emporte sur le féminin, ce qui veut dire que si, même s’il y avait un garçon dans la classe et que des filles, par exemple, dans tous les cas, on devait utiliser le genre masculin et donc ça, ça veut dire que, [00:03:40] par exemple, naturellement, on va plus parler d’utilisateur et englober tout le monde sous un sous un genre masculin ou sous le genre. On désire les hommes pour parler de tout le monde. Mais ce qui est intéressant, en tout cas, c’est qu’on voit que ça a créé. 

En tout cas, pas mal de féministes se [00:04:00] sont battues clairement, mais ça a commencé par des pères du militantisme au début en tout cas. Et aujourd’hui, on est vraiment en tout cas. On est de plus en plus sur d’autres questions, d’autres valeurs, mais. Mais la question aujourd’hui, c’est de se dire si des gens ont fait la langue a contribué à marginaliser des groupes. 

[00:04:20] Comment peut on faire et comment la langue aujourd’hui peut aussi servir à inclure des groupes. Je pense que c’est le véritable enjeu et c’est même le plus important et non le masculin. N’importe pas sur le féminin. Donc, il y a des linguistes qui travaillent ces questions et c’est très intéressant de les lire, de d’essayer [00:04:40] de comprendre ce qui se joue derrière, d’essayer de comprendre comment, pourquoi des groupes se sentent marginalisés, pourquoi des groupes ont envie de se sentir exister et représentés.

Gladys: [00:04:48] Quand on a souvent été marginalisés, précisément. Donc, voilà, ça, c’est un peu le point de départ. Et puis après, il y a tous les débats et là, j’ai fait un focus sur le débat politique, [00:05:00] c’est à dire que changer, modifier la langue et la manière dont on l’utilise. On va trouver des fois des groupes qui sont ouverts au changement. Là, dans l’article que j’ai lu, en tout cas, on me disait voilà. Une majorité des mouvements de gauche ont désormais adopté dans le but affirmé de lutter contre les inégalités liées au genre. 

[00:05:20] Et il va y avoir d’autres groupes, d’autres, d’autres voies politiques, en l’occurrence, qui vont plutôt être contre ou qui vont dire d’accord. On peut féminiser les noms de métiers, mais pas le reste. Donc, il y a en tout cas, ce qu’il faut retenir de ça, c’est qu’il y a clairement des résistances d’un point de vue politique, mais aussi des opportunités [00:05:40] au niveau politique, puisque d’autres groupes sont ouverts à la question. Et ce qu’il faut noter, je pense que ça, c’est le plus important, c’est qu’il y a des évolutions sociétales. Donc oui, l’écriture inclusive, ça va permettre plus d’égalité. En tout cas, par le langage, ça ne veut pas dire que ça se matérialise [00:06:00] dans la vie, mais en tout cas a minima.

Gladys: [00:06:02] Dans le langage, on voit des évolutions et des gens qui font l’effort d’essayer de créer un langage plus égalitaire. Il y a récemment le pronom i, elle qui est entré dans le dictionnaire Le Robert, et ça, c’est encore un sujet de débat. Mais, mais ça montre aussi que le langage [00:06:20] évolue et ce que disait je ne me rappelle plus son prénom, mais un linguiste qui est décédé l’année dernière, qui était mesurée. J’ai juste oublié son prénom. Il y disait en fait c’est ce n’est pas ni l’Académie française ni les politiques qui ont raison, c’est l’usage. 

Si [00:06:40] ces termes sont employés dans la société par les gens en vrai, ils ont leur place dans le dictionnaire. Ils ont dans tous les cas leur place dans le langage usité en ce de langage qu’on utilise au quotidien. Donc, c’est l’usage est plus important que les débats clairement [00:07:00] politiques. 

Et puis, dans les évolutions sociales, il y a eu plein de choses qui sont arrivées. Donc vous avez vu? Alors on parle de la féminisation des noms de métiers, on parle de plein de choses. Mais c’est vrai que souvent, quand on a parlé de l’écriture inclusive, le focus était fait sur le point médian. D’ailleurs, [00:07:20] c’est un peu l’objet diabolisé, le point médian et il y a des raisons pour lesquelles le point médian peut être diabolisé. Mais clairement, le point médian ne représente pas toute l’inclusion ou toute la question de l’écriture inclusive. Le point médian, c’est juste un outil parmi tant [00:07:40] d’autres.

Gladys: [00:07:41] Ce n’est pas l’outil, car ce n’est pas le seul outil, le seul moyen de faire de l’inclusion par le langage. Voilà. Alors, j’ai fait un tout petit résumé les usages de la langue évoluent et donc nous, en tant que designer, on doit aussi évoluer et en tout cas prendre en compte ces enjeux. [00:08:00] Ce qui est important de retenir là, c’est aussi que le langage inclusif va éviter toutes les micros agressions. En tout cas, là, je parle bien de langage inclusif et pas d’écriture inclusive. Mais on va en parler juste après. Et puis, il existe plein d’alternatives au point médian. Ça, c’est vraiment le point important que je [00:08:20] veux que vous mémorisée. 

Parce que c’est vrai qu’il m’arrivait de voir, par exemple, des des chartes éditoriales avec l’idée d’être inclusif en mettant essentiellement du point médian. Clairement, c’est un peu problématique et je vais vous expliquer. En fait, je vais vous donner plein d’alternatives. Des choses que vous pouvez faire pour améliorer vos expériences. Question [00:08:40] 2 Quels problèmes rencontrez vous actuellement dans votre langue? Alors, j’ai pris trois exemples, je n’en ai pas pris beaucoup plus. J’ai pris trois erreurs à éviter. Erreurs 1. Ça va être l’utilisation du masculin générique. Et là, je veux prendre cet écran et comme j’ai travaillé [00:09:00] sur ce projet, je vais vous montrer ensuite comment la corriger. Mais mais voilà, je sais que quand je suis arrivé sur ce projet, on faisait de la recette.

Gladys: [00:09:09] Donc en fait, on retravaillé un parcours qui existait, mais bas pour bien faire. L’idée a était en tout cas là. L’idée des 19 heures a été de mettre du point médian ou [00:09:20] d’utiliser là précisément du masculin générique, parce que c’est sur ça que je voulais faire un focus. Donc, utiliser conducteur, donc ça, c’est une erreur. Clairement qu’il faudrait éviter. Si vous voulez inclure un maximum de personnes et en tout cas sur la question du genre, inclure toutes les personnes concernées, donc les femmes, les personnes trans. Voilà. 

[00:09:40] Erreur numéro 2 Ça va être perpétuer des stéréotypes. Là, j’ai pris un exemple de EV qui, quand vous souhaitez vous faire livrer un matelas, vous propose de vous faire livrer par deux hommes pareils. On pouvait parler, on pouvait mettre livraison [00:10:00] de personnes. Enfin, il y a plein de manière d’éviter ça, mais clairement, ça, c’est un élément qui peut être problématique. Peut être que démographiquement, démographiquement, ce sont davantage des hommes qui vont effectuer la livraison. C’est fort possible. 

Mais [00:10:20] c’est vrai qu’en terme d’ouverture, c’est pas terrible. Je pense qu’on peut largement mieux faire. Troisième point j’ai pris un exemple de Deliveroo et l’idée, ça va être d’éviter le point médian dès que possible. Des fois, ce n’est pas possible, mais quand ça l’est ou l’idée, c’est d’éviter. Je [00:10:40] vous donne juste les raisons principales. Déjà, le point médian, ce n’est pas pour la majorité des gens. C’est pas ce qu’il va y avoir de plus fluide.

Gladys: [00:10:50] On peut, on peut clairement mieux faire. Deuxième point, c’est qu’en fait, vous avez des personnes qui lisent avec un lecteur d’écran. Énormément de lecteurs [00:11:00] d’écran ne prennent pas aujourd’hui, en tout cas, vont avoir du mal à lire le point médian. Ce qui est bien, c’est que de plus en plus de lecteurs sont mis à jour, mais la majorité des gens ne mettent pas à jour leurs lecteurs.

 Donc, dans tous les cas, il y aura toujours une grande partie des gens qui sont limités par ça et au delà de ça. Vous avez aussi toutes les personnes 10, [00:11:20] donc là qui ne lisent pas avec un lecteur d’écran, mais qui vont qui y sont depuis, qui peuvent être dyslexiques, dysphasiques. Il y a différentes personnes et différents types de pathologies qui vont être très, qui peuvent être très ennuyés, en tout cas à part par des points, sachant qu’elles ont déjà pas mal de difficultés d’apprentissage, de lecture. Voilà [00:11:40] donc si on peut éviter le point médian, c’est bien et gémir dès que possible. 

Parce que parfois, parfois, c’est difficile de contourner le problème. Question 3 Comment les spécialistes du contenu et les équipes travaillent à la résolution de ce problème? Alors [00:12:00] ce que je vais faire, c’est que je vais vous expliquer un peu ce que je fais ou ce qu’on fait dans certaines équipes. Est ce que d’autres condamnent Design or font? En tout cas, je sais qu’on a eu parfois des discussions sur cette question pour essayer de trouver des solutions.

Gladys: [00:12:16] Dans tous les cas, l’idée, c’est d’éviter le point médian. C’est ce que je viens [00:12:20] de dire. Mais au delà de ça, quand on, quand on peut l’éviter, qu’est ce qu’on fait? Alors je vais vous montrer tout de suite. Alors, le premier point, je voulais juste remettre les choses au clair. L’écriture inclusive aujourd’hui a toujours été utilisée pour parler du rapport homme femme. Sauf [00:12:40] que l’inclusion ne se limite pas aux rapports hommes femmes. En fait, on en oublie tout un pan de beaucoup de personnes, beaucoup de groupes dans la société. 

Donc, je fais en tout cas. De manière générale, on va préférer le terme langage inclusif pour parler de toutes les discriminations. Ça peut être l’âgisme, [00:13:00] le valida isme, le racisme, le classicisme, etc. Etc. Il y a vraiment, beaucoup, beaucoup de groupes qui peuvent être discriminés par le langage. Voilà donc, de manière générale, je préfère en tout cas, et c’est ce qui est plutôt utilisé, c’est utiliser le terme langage inclusif. Je l’ai clairement pas inventé. 

C’est utilisé beaucoup [00:13:20] chez les anglo saxons. C’est aussi un peu utilisé en France, mais beaucoup moins que l’écriture inclusive. Mais en tout cas l’écriture inclusive. En fait, on préfèrera le terme langage des genrés ou non sexiste qui, du coup, si le langage inclusif et la famille qui regroupe tout, [00:13:40] toutes les discriminations, en gros, ça va être beaucoup plus générique. Le langage des genre ou le langage non sexiste va être davantage lié au genre.

Gladys: [00:13:53] Et donc, je vous donne un exemple, donc une manière de contourner le problème que je vous ai montré tout à l’heure. Donc [00:14:00] un projet qu’on a fait donc sur Ornikar et là, ça va être ou d’utiliser plutôt des termes neutres. Donc, au lieu de dire conducteur ici, on aura préféré conduite. Ça veut dire qu’on a. On a changé, pas là. Mais on a pu changer d’autres termes parfois pour que les racines soient similaires. En gros, déjà, on évite le point médian, on [00:14:20] évite le masculin générique qu’on a vu tout à l’heure et on reste compréhensible pour tout le monde. Deuxième option il m’arrive souvent, il arrive souvent qu’on reformule, c’est à dire que au lieu de dire là dans ce cas, le candidat enverra son CV à des [00:14:40] bars. 

Là, vous dites les CV doit être envoyé à ou les CV sont envoyés à, c’est à dire que juste en reformulant souvent, mais sincèrement, c’est le je ne sais pas, c’est le plus simple. Et en tout cas, c’est d’une manière générale assez simple de reformuler la phrase et de trouver une alternative. Donc, oui, là, on est en mode passif. Enfin, [00:15:00] la voix passive, c’est pas la voix que l’on va recommander. De manière générale, on va essayer d’être à la voix active, mais parfois, ça peut nous servir. Ou parfois, en tout cas, souvent reformuler va nous aider. Mais déjà, vous pouvez vous dire que quand vous commencez avec le verbe être, il y a de fortes chances que vous finissez avec un terme, un terme genré [00:15:20] ou pas.

Gladys: [00:15:20] Mais en tout cas, de manière générale, essayer d’éviter le verbe être. Si vous pouvez, sauf si vous avez un terme, on va le voir après un terme épicène qui, du coup, résout le problème. Donc, l’exemple 3, c’était les termes épicène sont vos meilleurs alliés, alors [00:15:40] les termes épicène, ça va être des mots qui ne sont qui n’ont pas de genre, en tout cas qui sont neutres. Ils ont peut être un c des termes neutres. Donc là, par exemple, si je prends notre exemple Ornikar dans l’écran, sur l’écran, il y avait voilà qui est le conducteur secondaire. On a finalement un peu souvent [00:16:00] la règle. 

Ça va être d’être concis. Là, on a fait un peu plus conversationnel, mais c’était est ce qu’une autre personne conduira régulièrement le véhicule? Donc, on a évité le problème en parlant d’une autre personne et par contre, on a été plus concis. Après, au lieu de informations sur le conducteur secondaire, on a dit qui est elle, qui [00:16:20] est cette personne? Voilà, c’était notre manière de contourner là le problème avec un terme qui n’est pas lié à un genre, en tout cas pas au genre masculin, qui sera beaucoup plus neutre. Et juste après, je vous ai mis une petite liste de termes épicène. Voilà donc exemple artiste [00:16:40] n’ayant pas, mais je sais que le mot élève. Bref, il y a énormément de mots qui sont épicène.

Gladys: [00:16:50] En fait, vous allez voir ensuite. Enfin, si vous faites des lexiques sur votre produit au bout d’un moment, vous allez savoir quoi utiliser. Ça va devenir très naturel, surtout si vous avez réussi à contourner le [00:17:00] problème, à reformuler ou à trouver les termes qui vont bien avec votre univers de marques. Vous verrez que ce sera extrêmement facile. C’est un peu le début qui peut être fastidieux, mais après, c’est que de la mise en pratique. Exemple [00:17:20] 4 Le point médian en dernier recours, alors tout à l’heure, je l’ai mis dans les exemples, si possible à éviter, mais c’est intéressant parce que parfois, on a du mal. En tout cas, moi, je sais qu’aujourd’hui, je n’ai pas trouvé [00:17:40] ou pas eu le temps de trouver des alternatives, notamment quand on est dans les formulaires et qu’on va parler des conjoints ou si vous êtes mariés, etc. 

En tout cas, j’ai comme il me fallait que j’écrive précisément les termes. C’était très dur. En tout cas, aujourd’hui, je n’ai pas trouvé d’alternative. Il en existe peut être. Et si vous avez des solutions, n’hésitez pas à partager. Mais [00:18:00] aujourd’hui? Le point médian en dernier recours. Donc là, j’ai pris un exemple de Deliveroo. Ce qui est intéressant, c’est de se dire. Exemple 4 Le Point Média a utilisé en dernier dernier recours. Là, j’ai pris un exemple [00:18:20] de Deliveroo qui est intéressant parce que je vous donnerai la solution. En tout cas, qui est imaginé pour la suite.

Gladys: [00:18:25] Mais en gros, il y a le trois quarts du temps. On va dire même 90 ou 95 %100 du temps. On peut contourner le problème sans utiliser le point médian. Aujourd’hui, en tout cas, moi, j’ai il y a juste un [00:18:40] moment où j’ai eu du mal à craquer. Le problème, c’est notamment dans certains formulaires. On va devoir parler de conjoints conjointes. Si on est marié, etc. Sur des données très fins, plus administratives. Donc, aujourd’hui, je n’ai pas craqué. Le problème, ça ne veut pas dire qu’il n’est pas craqué. Mais ça veut dire [00:19:00] qu’en tout cas, je ne l’ai pas fait. Donc, si vous avez des solutions, si vous allez trouver des alternatives, elles sont plus que bienvenues, mais en tout cas autant que possible si vous pouvez l’éviter. Evitez et évitez le point médian. Aussi, parce que là, plus votre parcours va être fluide, donc sans point médian aussi, plus ça va être [00:19:20] facile, moins ça va poser problème, plus ça va être facile aussi pour les personnes en situation de handicap. Comme je disais tout à l’heure des personnes qui lierait avec un lecteur d’écran ou des personnes qui seraient 10 qui auraient des troubles dys. Voilà, ce sera quand même beaucoup plus simple pour elles. Maintenant, si vous n’avez pas de choix, évidemment, mettez les, [00:19:40] mais. Mais comme je disais en vrai, c’est 5 du temps qu’on peut avoir à les utiliser parce qu’on a fait toutes les méthodes que je vous ai présenté un peu plus tôt.

Gladys: [00:19:57] Là, je vais présenter une la dernière alternative [00:20:00] en tout cas, que je représente aujourd’hui. Ça va être de personnaliser votre expérience en travaillant main dans la main avec les dev et les développeurs. Alors là, sur cet écran, il n’y a pas eu à travailler avec les dev et je ne vais pas vous montrer les exemples vraiment personnalisés. Mais là, dans le cadre de Facebook, pour s’assurer d’inclure [00:20:20] les personnes trance ou non binaires la doc, il y a eu une troisième case qui a été ajoutée, donc femme, homme et personnalisée. Et là, je vous montre juste ce qui a été fait pour créer son compte. Donc voilà, on va arriver là et vous demander quel est le genre que vous souhaitez enfin [00:20:40] mettre fort utilisé. 

Et c’est le genre qui va être utilisé publiquement. Et pareil là. Voilà, vous pouvez choisir votre genre. Là où c’est intéressant, c’est que c’est la suite. On sait que le Facebook a fait un travail avec les développeurs, donc certainement les designers. Pour une [00:21:00] fois que la personne a choisi son genre, utiliser son genre dans l’ensemble de l’expérience, ça veut dire que les personnes qui vont, qui vont vous suivre ou voir à votre compte vous voir avec le bon genre, on ne va pas vous, mais genrée, ça veut dire que toute votre expérience va utiliser le bon genre aussi et [00:21:20] tout à l’heure. Je veux montrer l’exemple de Deliveroo et je sais que dans l’idéal, ce n’était pas possible au moment en tout cas, ou ils ont lancé la figure.

Gladys: [00:21:28] Mais dans l’idéal, ça va être à terme de pouvoir utiliser le bon genre pour le livreur. Donc, si c’est un livreur ou livreuse, l’idée, ce ne sera pas de dire livreur, point euses sera [00:21:40] d’Audiard. Votre livreur est là ou votre livre est là, donc ça va être réglé par les atouts de la technologie et c’est ce qui est génial. C’est ça, c’est qu’on peut, grâce à la technologie dans notre métier en tout cas aussi personnaliser des éléments de l’expérience. Donc, pourquoi s’en priver si on peut le faire? Donc là, clairement, c’est ce que je vous invite à faire lorsque c’est [00:22:00] possible. 

Et donc ça va arriver souvent quand c’est quand on se logue dans un compte et qu’on a déjà rentré des informations et donc ce type d’informations qui sont quand même. Il faut faire attention des informations confidentielles. Donc en general, c’est à a valider à 10. Il y a des discussions souvent sur les données personnelles avec les équipes légales, mais en tout cas, si tout est validé [00:22:20] de votre côté, 

c’est quelque chose que vous pouvez faire et que techniquement, vous pouvez le faire aussi bien essayer quand c’est possible de le faire. Je pense que ce sera très apprécié par les personnes concernées. Et donc, voilà pour ma présentation. Merci d’avoir suivi jusque jusque [00:22:40] là et n’hésitez pas si vous avez des questions.

Gladys: [00:00:01] Hello. My name is Gladys, I live in France and I am a happy designer. I have worked as much for large groups as for start-ups or for the French government. I’ve seen a lot of issues and one of the big issues I’m working [00:00:20] on is all the issues related to inclusion and accessibility. I’m thrilled to be collaborating on this project with Yoox Conquests Collective to do a little focus on inclusion in inclusive language, specifically to the issue of gender that [00:00:40] we’ll be addressing in a few moments. 

So the problem, the problem is that gendered language and language contributes to the marginalization of women and people. LGBT people, including trans people. Whether in society or in [00:01:00] our workplace full of studies, quite a few linguists have worked on these issues, including the book No, the masculine does not prevail over the feminine that I invite you to look at. There are really quite a few studies of linguists’ work on these issues that show in fact that when who already goes up, who [00:01:20] tells the history of the language, especially on the book no, the masculine does not prevail over the feminine. It traces the history of the French language, the origin of the language, the moment when, in fact, the language became masculinized. It’s extremely interesting because in fact, we understand a little bit better where all [00:01:40] this came from when the language was codified, notably with the Bescherelle or other tools.

Gladys: [00:01:45] So, this is all in the 17th century. It is really very rich in teaching. And then it helps to understand. In fact, all things go, but in particular that the language has not always been masculine. In any case, the grammatical gender of the [00:02:00] French language has not always been the one we know today, or at least that we have known for a long time. But there are also a lot of debate articles, whether it is at the political level. We’re going to talk about it in a few moments, whether it’s at the linguistic level, whether it’s even at our level at the design level, since [00:02:20] I’ve already heard yes, but we’re not here to make politics. The question, clearly, is not do we do politics or not? Is it that we are willing to include audiences that are not like us? Who are different, we who can live different experiences from ours? Can we create experiences that don’t create microaggressions [00:02:40] and that are pleasant for a large number of people and ideally, all the people who use our services? In any case, I really invite you to go and look at the books, watch the videos, read the reports, read the articles and also make your own idea. But in any case, I have shared [00:03:00] some good practices, some experiences here. So, the first question can you describe yourself? Sorry, I’ll do it again.

Gladys: [00:03:11] Question 1 Can you describe how gendered language is received in your country? So, since childhood, we were taught, at least [00:03:20] I was taught at school, that the masculine gender prevails over the feminine, which means that if there was a boy in the class and girls, for example, in all cases, we had to use the masculine gender and that means that, for example, [00:03:40] naturally, we will talk more about users and include everyone under a masculine gender or under the gender. We want men to talk about everyone. But what is interesting, in any case, is that we see that it has created. In any case, a lot of feminists have [00:04:00] clearly fought, but it started with the fathers of activism at the beginning anyway. And today, we’re really into it.

We are more and more on other issues, other values, but. But the question today is whether people have made the language has contributed to marginalize groups. [00:04:20] How can we do this and how can language today also be used to include groups. I think this is the real issue and it is even the most important one, not the male one. Don’t care about the feminine. So, there are linguists who work on these questions and it’s very interesting to read them, to try to understand [00:04:40] what’s going on behind them, to try to understand how, why groups feel marginalized, why groups want to feel they exist and are represented.

 

Gladys: [00:04:48] When we have often been marginalized, precisely. So, that’s the starting point. And then, there are all the debates and here, I focused on the political [00:05:00] debate, that is to say that changing, modifying the language and the way we use it. Sometimes we will find groups that are open to change. There, in the article I read, at least, it said here. A majority of the left-wing movements have now adopted the stated aim of fighting gender inequality. [00:05:20] And there are going to be other groups, other, other political paths, in this case, that are going to be more against or that are going to say okay. We can feminize the names of professions, but not the rest. So, in any case, the important thing to remember is that there is clearly resistance from a political point of view, but also opportunities [00:05:40] at the political level, since other groups are open to the question. And the most important thing to note, I think, is that there are societal evolutions. So yes, inclusive writing will allow more equality. In any case, through language, it does not mean that it materializes [00:06:00] in life, but at least minimally.

Gladys: [00:06:02] In language, we see developments and people making the effort to try to create more equal language. Recently, the pronoun i, elle has entered the dictionary Le Robert, and this is still a subject of debate. But, but it also shows that language [00:06:20] evolves and what a linguist who died last year, who was measured, said. I just forgot his first name. He said in fact it is neither the French Academy nor the politicians who are right, it is the usage. If these [00:06:40] terms are used in society by real people, they have their place in the dictionary. In any case, they have their place in the language used in everyday life. So, it is the usage that is more important than the clearly political [00:07:00] debates. And then, in the social evolutions, there were many things that happened. So you saw? So we’re talking about the feminization of job names, we’re talking about a lot of things. But it’s true that often, when we talked about inclusive writing, the focus was on the midpoint. Besides, [00:07:20] it is a bit of a demonized object, the midpoint and there are reasons why the midpoint can be demonized. But clearly, the midpoint does not represent the whole inclusion or the whole issue of inclusive writing. The midpoint is just one tool among many. [00:07:40]

Gladys: [00:07:41] It is not the tool, because it is not the only tool, the only way to do inclusion through language. That’s it. So, I made a very small summary, the uses of language are evolving and therefore we, as designers, must also evolve and in any case take into account these issues. [00:08:00] What is important to remember here is that inclusive language will avoid all micro-aggressions. In any case, I am talking about inclusive language and not inclusive writing. But we’ll talk about that right after. And then there are plenty of alternatives to the midpoint. That’s really the important point I want [00:08:20] you to remember. Because it’s true that I sometimes saw, for example, editorial charters with the idea of being inclusive by essentially putting the midpoint. Clearly, this is a bit problematic and I’ll explain. In fact, I’ll give you plenty of alternatives. Things you can do to improve your experiences. Question [00:08:40] 2 What problems are you currently experiencing in your language? So I took three examples, I didn’t take many more. I took three mistakes to avoid. Errors 1. It’s going to be the use of the generic masculine. And here, I want to take this screen and as I worked [00:09:00] on this project, I’ll show you then how to correct it. But here’s the thing, I know that when I first came on this project, we were making recipes.

Gladys: [00:09:09] So in fact, we reworked a course that existed, but low to do well. The idea was in any case there. The idea of the 19 hours was to put some middle point or to use there [00:09:20] precisely generic masculine, because it is on that that I wanted to make a focus. So, using driver, so this is a mistake. Clearly that should be avoided. If you want to include as many people as possible and in any case on the issue of gender, include all the people concerned, so women, trans people. That’s it. [00:09:40] Mistake number 2 It will be perpetuating stereotypes. Here, I took an example of EV who, when you want a mattress delivered, offers to have it delivered by two similar men. We could talk, we could put [00:10:00] delivery of people. I mean, there are lots of ways to avoid that, but clearly, that’s an element that can be problematic. Maybe demographically, it is more men who will make the delivery. It is quite possible. But it’s true that [00:10:20] in terms of openness, it’s not great. I think we can do much better. Third point, I took an example from Deliveroo and the idea is to avoid the middle point as soon as possible. Sometimes it’s not possible, but when it is or the idea is to avoid it. I’m [00:10:40] just giving you the main reasons. Already, the midpoint is not for the majority of people. It’s not going to be the most fluid thing.

Gladys: [00:10:50] We can, we can clearly do better. The second point is that you actually have people reading with a screen reader. A lot of screen readers don’t take [00:11:00] today, in any case, will have trouble reading the midpoint. The good thing is that more and more readers are being updated, but the majority of people are not updating their readers. So, in any case, there will always be a large portion of people who are limited by that and beyond that. You also have all the people 10, so there who [00:11:20] don’t read with a screen reader, but who are going to be there since, who may be dyslexic, dysphasic. There are different people and different types of pathologies that are going to be very, that can be very annoyed, at least except by points, knowing that they already have quite a few learning difficulties, reading difficulties. So if you [00:11:40] can avoid the midpoint, that’s fine and moan as soon as possible. Because sometimes it’s hard to get around the problem. Question 3 How are content specialists and teams working to solve this problem? So what I’m going [00:12:00] to do is I’m going to explain a little bit about what I do or what we do in some of the teams. Do others condemn Design or do? In any case, I know that we have had discussions on this issue from time to time to try to find solutions.

Gladys: [00:12:16] In any case, the idea is to avoid the midpoint. That’s what I just [00:12:20] said. But beyond that, when we, when we can avoid it, what do we do? So I’ll show you right now. So, the first point, I just wanted to set the record straight. Inclusive writing today has always been used to talk about the relationship between men and women. Except that [00:12:40] inclusion is not limited to male-female relationships. In fact, we forget a whole section of many people, many groups in society. So, I do anyway. Generally speaking, we prefer the term inclusive language to talk about all discrimination. It can be ageism, [00:13:00] valida ism, racism, classicism, etc. Etc. There are many, many groups that can be discriminated against by language. So, in general, I prefer to use the term inclusive language. I clearly didn’t invent it. It is used a lot [00:13:20] in the Anglo-Saxon countries. It is also used a little in France, but much less than inclusive writing. But in any case the inclusive writing. In fact, we prefer the term gendered or gender-neutral language, which, if inclusive language and the family that includes everything, all discriminations, [00:13:40] basically, it will be much more generic. Gender language or gender-neutral language is going to be more gender-related.

Gladys: [00:13:53] And so, I’ll give you an example, so a way to get around the problem I showed you earlier. So a project that [00:14:00] we did on Ornikar and there, it will be or to use rather neutral terms. So, instead of saying driver here, we would have preferred driving. That means we have. We’ve changed, not there. But we could change other terms sometimes so that the roots are similar. Basically, we avoid the midpoint, we avoid the generic [00:14:20] masculine that we saw earlier and we remain understandable for everyone. Second option it often happens to me, it often happens that we rephrase, that is to say that instead of saying there in this case, the candidate will send his CV to bars. [00:14:40] There you say resumes must be sent to or resumes are sent to, that is, just by rephrasing often, but honestly, it’s the I don’t know, it’s the easiest. And in any case, it’s generally quite simple to rephrase the sentence and find an alternative. So, yes, we are in passive mode. Finally, [00:15:00] the passive voice is not the voice that we will recommend. In general, we’ll try to be in the active voice, but sometimes it can be useful. Or sometimes, at least, rephrasing will often help us. But already, you can tell yourself that when you start with the verb to be, chances are you’ll end up with a term, a gendered term [00:15:20] or not.

Gladys: [00:15:20] But in any case, in general, try to avoid the verb to be. If you can, unless you have a term, we’ll see it after an epicene term which, in turn, solves the problem. So, example 3 was epicene terms are your best allies, so epicene terms [00:15:40] are going to be words that are gender-neutral, in any case. They may have a c of neutral terms. So there, for example, if I take our Ornikar example in the screen, on the screen there was this is the secondary driver. In the end, we have the rule [00:16:00] a bit often. It’s going to be to be concise. Here, we made it a little more conversational, but it was will another person drive the vehicle regularly? So, we avoided the problem by talking about another person and on the other hand, we were more concise. Then, instead of information on the secondary driver, we said who is she, who is [00:16:20] this person? This was our way of getting around the problem with a term that is not linked to a gender, at least not the male gender, which will be much more neutral. And right after, I put you a little list of epicene terms. So this is an example of an artist not [00:16:40] having, but I know that the word student. In short, there are a lot of words that are epicene.

Gladys: [00:16:50] In fact, you’ll see next. Finally, if you do lexicons on your product after a while, you will know what to use. It will become very natural, especially if you’ve managed [00:17:00] to work around the problem, rephrase or find terms that go well with your brand universe. You will see that it will be extremely easy. It’s a bit of a start and can be tedious, but after that it’s all about practice. Example 4 The midpoint as a last resort, [00:17:20] so earlier I put it in the examples, if possible to be avoided, but it’s interesting because sometimes we have trouble. In any case, I know that today, I have [00:17:40] not found or had time to find alternatives, especially when we are in the forms and we are going to talk about spouses or if you are married, etc. In any case, I have as I had to write precisely the terms. It was very hard. In any case, today I have not found an alternative. There may be some. And if you have any solutions, don’t hesitate to share. But [00:18:00] today? The midpoint as a last resort. So there, I took an example from Deliveroo. What is interesting is to say. Example 4 Le Point Média used as a last resort. There, I took an example from Deliveroo [00:18:20] which is interesting because I will give you the solution. In any case, that is imagined for the future.

Gladys: [00:18:25] But basically, there are three quarters of the time. We’ll even say 90 or 95%100 of the time. We can get around the problem without using the midpoint. Today, at least for me, there was just one moment [00:18:40] when I had a hard time cracking. The problem is in some of the forms. We’ll have to talk about spouses. If you are married, etc. On very fine, more administrative data. So, today, I didn’t break down. The problem is, it doesn’t mean it’s not cracked. But that means I didn’t [00:19:00] do it anyway. So if you have solutions, if you are going to find alternatives, they are more than welcome, but at least as much as possible if you can avoid it. Avoid and avoid the midpoint. Also, because there, the more fluid your route will be, so without a midpoint too, the easier it will be, the less problematic [00:19:20] it will be, the easier it will be also for people with disabilities. As I was saying earlier, people who would link with a screen reader or people who would be 10 dys. It will be much easier for them. Now, if you don’t have a choice, obviously, put them on, but. [00:19:40] But as I was saying in real life, it’s time consuming to use them because you’ve done all the methods I presented earlier.

Gladys: [00:19:57] Here I will present the last alternative, [00:20:00] which I represent today. It’s going to be customizing your experience by working hand in hand with the devs and developers. So there, on this screen, there was no work with the devs and I’m not going to show you the really custom examples. But there, as part of Facebook, to make sure to include trance [00:20:20] or non-binary people the doc, there was a third box that was added, so female, male and custom. And here I’m just showing you what was done to create his account. So here we go, we’re going to get there and ask you what genre you want to finally [00:20:40] put to good use. And this is the kind that will be used publicly. And the same here. Now you can choose your gender. The interesting part is that it’s the sequel. We know that the Facebook has done some work with the developers, so certainly the designers. For once the person has [00:21:00] chosen their gender, using their gender in the whole experience, it means that the people who are going to, who are going to follow you or see on your account you see with the right gender, we are not going to you, but gendered, it means that your whole experience is going to use the right gender too and [00:21:20] just now. I want to show the example of Deliveroo and I know that ideally, it was not possible at the time anyway, when they launched the figure.

 

Gladys: [00:21:28] But ideally, it’s going to be to be able to use the right kind for the delivery person. So, if it’s a delivery man or woman, the idea will not be to say delivery man, period will be [00:21:40] from Audiard. Your delivery guy is there or your book is there, so it’s going to be set by the assets of technology and that’s what’s great. That’s it, that we can, thanks to technology in our business in any case also customize elements of the experience. So, why not do it if you can do it? So clearly, this is what I invite you to do when possible. [00:22:00] And so it will often happen when you log into an account and you have already entered information and so this type of information is still there. You have to be careful with confidential information. So in general, it’s to be validated at 10. There are discussions often about personal data with legal teams, but in any case, [00:22:20] if everything is validated on your side, it’s something you can do and technically, you can do it as well try when it’s possible to do it. I think it will be very much appreciated by the people involved. So that’s my presentation. Thank you for following this far and don’t [00:22:40] hesitate if you have any questions.

German

Hi, Hallo, ich bin Barbara

Dieses Video ist Teil eines internationalen Projekts zu inklusiver Sprache.

Bzw. gender-inklusiver Sprache.

Und ich spreche heute über gender-inklusive Sprache für den deutschsprachigen Raum.

 

Vor kurzem wurde ich von der Autorin des Buches UX Writing & Microcopy Kinneret Yifrah gebeten, daran mitzuwirken.

Und wenn ich gleich erzähle, worum es dabei geht und was wir heute machen, erkennt ihr sicher, warum ich mich so darüber freue und sofort zugesagt habe.

 

Dieses Projekt heißt „The Gender inclusive language project“, es ist ein internationales Projekt und das erste seiner Art:

 

Gender-inklusive Sprache ist ein globales Thema und wird in den unterschiedlichsten Ländern, Sprachen und Kulturen diskutiert.

Im UX Writing Bereich und der IT Welt war Englisch bisher das Vorbild für diese Entwicklung. Und falls ihr euch schon damit beschäftigt habt, wisst ihr vielleicht, dass es im Englisch schon viele Möglichkeiten gibt, gender-inklusiv zu sprechen und zu schreiben

Und, dass viele Menschen aber auch Unternehmen im englisch-sprachigen Raum schon sehr darauf achten, gender-inklusiv zu texten und alle anzusprechen.

 

Dieses Projekt ist dafür da, gender-inklusive Sprache auch in anderen Sprachen in den Fokus zu rücken.

Deshalb werden Expert·innen unterschiedlichster Sprachen der Welt in kurzen Videos über gender-inklusive Sprache sprechen und konkrete Tipps geben, wie wir UX Writer·innen, Content Designerinnen und Textende uns in diesen Sprachen so ausdrücken können, dass wir alle ansprechen.

Unter den Sprachen sind Deutsch, Französisch, Italienisch, Spanisch, Portugiesisch, Hindi, Japanisch, etc.?

 

Los geht’s:

Ich bin Barbara Kofler und ich spreche heute darüber, wie ihr auf Deutsch gender-inklusiv texten und sprechen könnt.

Ich bin UX Writerin bei XING und Mentorin der UX Writing Hub Academy.

Gemeinsam mit zwei Kolleginnen organisiere ich das Community-Meetup „UX Writing, auf Deutsch!“ und halte Workshops zum Thema UX Writing und Accessibility.

 

In den nächsten 20 min. schauen wir uns zuerst an, was Gender-inklusive Sprache bedeutet

und warum ihr euch damit beschäftigen sollten.

Dann gehen wir zum Texten und ich gebe euch ein paar Möglichkeiten, gender-inklusiv zu schreiben.

Und zum Schluss schauen wir uns noch einige Beispiele aus der Jugendsprache und aus anderen Sprachen an.

 

Also los:

Zuerst eine kleine Einführung oder Wiederholung:

Warum beschäftigen wir uns mit gender-inklusiver Sprache und was ist das eigentlich?

Gender-inklusive Sprache und gender-neutrale Sprache meinen eine Sprache, die entweder Begriffe und Formulierungen verwendet, die das Geschlecht nicht benennen, oder solche, die dabei alle Geschlechter, alle Gender einschließen.

Im Gegensatz zum generischen Maskulinum und Formulierungen, bei denen Personen, z. B. Berufsgruppen einem vorurteilsbehafteten Schema nach einem Geschlecht zugeordnet werden. Z. B. der Ingenieur, die Krankenschwester, Der Kunde, der Arzt, der Patient

Das ist die Ausgangssituation: das generische Maskulinum oder die Doppelnennung und binäre Begrifflichkeiten schließen bestimmte Gruppen und Individuen aus, indem sie in der Sprache nicht auftauchen.

Es gibt verschiedene Gründe für gender-inklusive Sprache und ich habe euch heute zwei mitgebracht:

Ich denke, wir alle haben Vorurteile und wir laufen dadurch alle Gefahr, andere auszuschließen, wenn wir nicht bewusst versuchen, alle anzusprechen.

In dem Moment, wo sich jemand nicht gesehen fühlt, wird diese Person von uns marginalisiert, als unwichtig angesehen, weggeschoben. Bewusst und unbewusst. Häufig unbewusst, weil wir uns nicht damit auseinandersetzen und die Abwertung selbst nicht wahrnehmen.

D. h. wir sagen ihr damit, dass sie für uns als Publikum, als Gegenüber als Mensch nicht so wichtig ist.

Und ein Unternehmen, das keine gender-inklusive Sprache verwendet, vermittelt dieser Person vielleicht damit, dass es ihre Bedürfnisse nicht ernst nimmt, sie nicht seiner Zielgruppe zuordnet und vielleicht sogar, dass es ihr Geld nicht will.

Der erste Punkt ist also: Gender-inklusive Sprache ist das Bewusstsein darüber, dass Sprache Menschen marginalisieren kann und der Versuch, das zu vermeiden und alle Menschen anzusprechen.

 

Der zweite Punkt? Sprache beeinflusst unser Denken.

D. h. wenn wir das generische Maskulinum verwenden, wirkt die Welt männlicher, als sie tatsächlich ist. Häufig werden zwar von der Sendenden Person alle Geschlechter mitgemeint, aber es kommt nicht immer so an. Und das beeinflusst.

Das wurde kürzlich durch eine Studie direkt in Bezug gesetzt.

Also, dass das generische Maskulinum wirklich vorwiegend die Assoziation Mann hervorruft.

Und dadurch andere Geschlechter abwertet.

Sprachliche Abwertungen sind aber keine Kleinigkeit. Sie schaffen Realitä­ten.

In dieser Studie von Dries Vervecken und Bettina Hannover von der Freien Universität Berlin wurden Kindern Berufe einmal im generischen Maskulinum präsentiert und einmal in einer geschlechtergerechten Sprache, also sowohl die männliche als auch die weibliche Form (Ingenieurinnen und Ingenieure statt Ingenieure)

Das Ergebnis? Kinder schätzen typisch männliche Berufe als für sie erreichbarer ein und trauen sich selbst eher zu, diese zu ergreifen, wenn sie auf eine gender-gerechte Weise präsentiert werden.

Das ist ermutigend: geschlechtergerechte Berufsbezeichnungen können das Selbstvertrauen von Mädchen und Jungen steigern, entsprechende Berufe zu ergreifen.

Was heißt das wohl für eine gender-inklusive Sprache? Wahrscheinlich, dass sich dadurch noch mehr Menschen angesprochen und ermutigt fühlen, so zu sein, wie sie sind.

 

Ein kurzer Exkurs zur Verständlichkeit von Gender-inklusive Sprache, weil das häufig als Gegenargument verwendet wird:

Das bezieht sich vor allem auf Sonderzeichen, wie den Genderstern.

Dazu habe ich persönlich zwei Punkte:

  1. Eine Studie hat gezeigt, dass Texte nicht unverständlicher sind, wenn es z. B. Doppelnennungen gibt.

  2. Gender-inklusiv texten heißt für mich eben nicht nur Sonderzeichen zu verwenden. Manche Texte kommen auch ganz ohne Sonderzeichen aus; das bedarf ein wenig Übung und anfangs ev. Zeit, weil bestehende Texte nicht nur gescannt werden können und überall da wo ein generisches Maskulinum steht ein Genderstern eingefügt wird.

Sondern Texte auch mal komplett umgeschrieben werden müssen. Aber es ist möglich und für mich die wahre Herausforderung für uns UX Writer·innen und Content Designerinnen

 

Die Studien, Links und Quellen findet ihr übrigens am Ende der Präsentation.

 

Als weiteres Gegenargument also Argument gegen gender-inklusive Sprache wird manchmal das Thema accessibility angeführt. Darauf komme ich später zu sprechen.

Aber weg von den Gegenargumenten, und wieder zu den Argumenten FÜR gender-inklusive Sprache: Meine 2 guten Gründe, sich mit gender-inklusiver Sprache zu beschäftigen, waren also:

1. Alle Menschen sehen und explizit einschließen, weil wir sie sonst unbewusst marginalisieren.

2. Und Sprache beeinflusst unser Denken und wir sollten die Welt nicht männlicher darstellen, als sie ist.

Aber ihr findet sicher noch andere Gründe, oder Gründe, die besser zu euch und eurem Argument passen.

In jedem Fall wird das Thema diejenigen beschäftigen, die im Jahr 2022 und folgende schreiben und besonders die Berufsgruppe der UX Writer·innen und Content Designerinnen für den digitalen Bereich.

Jetzt zum Texten:

Es gibt verschiedenste Möglichkeiten gender-inklusiv zu Schreiben und zu Sprechen.
Dabei können wir unterscheiden zwischen Möglichkeiten, die das Deutsche schon jetzt bietet,

also Begriffe und Formulierungen, die auch schon vor der Gender-debatte benutzt wurden, aber ev. in einem anderen Kontext, z. B. Partizipien und Adjektive, wie Studierende. (An diesen Begriff haben wir uns mittlerweile gewöhnt.)

Dann, sprachlicher Innovation, d.h. Begriffe und Formulierungen oder Schreibweisen, die es vorher nicht gab und neu erfunden wurde, z. B. Sonderzeichen.

Und schließlich technische Innovation, die es uns ermöglichen, individuelle Lösungen für jede Person zu finden, z. B. in der Direktkommunikation und nachdem wir gefragt haben, wie jemand angesprochen werden möchte.

Zu den existierenden Möglichkeiten des Deutschen:

Und da gibt es einige:

Zum Beispiel, indem wir das generische Maskulinum oder die Doppelnennung durch schon existierende gender-neutrale Personen-Begriffe ersetzen.

Z. B. Team anstatt Kollegen Mitarbeiter oder Mannschaft,

Publikum oder Gäste anstatt Teilnehmer oder Zuhörer

oder ganz generell Leute, Personen oder Menschen.

 

Ich habe eben auch schon das Beispiel Studierende genannt, also ein Partizip als Substantiv.

Oder ein Adjektiv zum Substantiv machen. Also anstatt Interessenten, das adjektiv „interessiert“ zu Interessierte machen.

Ein häufig genannter Kritikpunkt hier ist, dass bei der Verwendung in gender-inklusiven Texten die aktionale Bedeutung verloren ginge, Studierende seien im Unterschied zu Studenten Menschen, die eben gerade im Begriff sind zu studieren.

Aber dem widersprechen einige weit verbreitete Beispiele, wie Vorsitzende oder Reisende, die diese Bezeichnung auch dann noch bekommen, wenn sie ihre Tätigkeit nicht gerade ausüben

 

Diese Möglichkeiten erfordern ev. schon kleine Änderungen in einem bestehenden Text, weil z. B. eine Satzstruktur umgebaut werden muss, der letzte Punkt der bestehenden Möglichkeiten des Deutschen geht noch eine Stufe weiter.

Die Umformulierung

Wir können nämlich auch gender-inklusiv schreiben, indem wir unsere Texte und Art zu schreiben hinterfragen und die Aktion und das Ziel betrachten.

Zum Beispiel können wir unsere Aussagen auflösen, indem wir fragen: “Wer sendet? Wer empfängt, über wen wird gesprochen und worum geht’s?”

Viele alltäglich Texte im Behördendeutsch können so umgeschrieben werden, dass sie alle ansprechen.

Ich nehme mal das Beispiel heraus: gender-neutrale Pronomen:
Z. B. könnte ich sagen „Wer sich für die Förderung bewirbt, benötigt Formular A“ anstatt „Antragssteller benötigen Formular A“ ( und ich bin bewusst im Behördendeutsch geblieben)

Oder hier der letzte Punkt: die Ableitung mit -ung

Ich könnte sagen:

Ich suche einen erfahrenen Social Media Manager.

Aber worum geht es mir denn? Es geht mir um die Erfahrung.

Also könnte ich sagen

Ich suche jemanden mit Erfahrung.

Oder ich verwende das Du als direkte Anrede:

Du hast Erfahrung mit Social Media Marketing?

Komm ins Team.

 

Schauen wir auf diesen Satz:

Schwarzfahrer zahlen 40 €

Dieser Satz kann auf verschiedenste Weise gender-inklusiv umformuliert werden:

Manche Versionen sind deutlich länger, manche nur minimal und natürlich kommt es darauf an, wo ein solcher Text steht. D.h. ihr solltet die verschiedenen Möglichkeiten im Kopf haben und die wählen, die für euren Text am besten passt.

Probieren wir’s mal über neutrale Begriffe:

Personen ohne gültigen Fahrschein zahlen 40 €

Fahrgäste ohne gültiges Ticket zahlen 40 €

Das ist etwas lang, vielleicht versuchen wir eine Umformulierung, z. B. in direkte

Ohne gültiges Ticket zahlen Sie 40 €

Eine weitere Möglichkeit sind gender-neutrale Pronomen:

Hier zum Beispiel:

Wer ohne gültigen Fahrschein unterwegs ist, zahlt 40 €.

Das ist bisher der längste Satz

Wir können auch die Aktion selbst benennen:

Schwarzfahren kostet 40 €

Das ist schön kurz!

Aber: dieses Beispiel möchte ich auch nutzen, um einen kleinen Ausflug in die Welt der inklusiven Sprache generell zu machen.

2021 haben die Münchner und Berliner Verkehrsbetriebe den Begriff “Schwarzfahrer” und „Schwarzfahren“ von ihren Plakaten und Ihren Webseiten gestrichen und begründen das damit, eine „zeitgemäßere Kommunikation“ anzustreben und die Farbe schwarz von negativen Begriffen lösen zu wollen.

 

Ich hab natürlich für euch nachgeschaut:  

In München heißt der entsprechende Abschnitt jetzt „ Wenn Sie bei einer Fahrausweiskontrolle ohne gültigen Fahrausweis angetroffen wurden, müssen Sie das erhöhte Beförderungsentgelt in Höhe von 60 Euro bezahlen.“

 

In Berlin heißt es

Fahren ohne Fahrausweis: Jeder Fahrgast ist dazu verpflichtet, einen gültigen Fahrausweis mit sich zuführen. Tust du das nicht und wirst von unserem Kontrollpersonal erwischt, wird dir ein sogenanntes erhöhtes Beförderungsentgelt auferlegt.

Also ich sehe da weder Sonderzeichen noch Doppelnennung, dafür die direkte Ansprache einmal im Sie und einmal im Du und neutrale Personen-Begriffe, wie Fahrgäste oder Kontrollpersonal

Jetzt zu sprachlicher Innovation:

Im Deutschen sind das zum Beispiel Sonderzeichen, die dazu verwendet werden, das generische Maskulinum so umzuwandeln, dass auch die weibliche Endung ersichtlich ist.
Der Schrägstrich, der Doppelpunkt, der Unterstrich, das Binnen-I

Diese werden, wie die Doppelnennung Ingenieurinnen und Ingenieure mittlerweile als binär angesehen. D. h., dass zwar das generische Maskulinum um die weibliche Form erweitert wird, der Begriff dadurch aber trotzdem nicht gender-inklusiv ist.

Sonderzeichen, die hingegen als gender-inklusiv angesehen werden sind der Gender-Stern und der Gender-Mittelpunkt.

Das deshalb, weil sie als Zeichen nicht auf zwei Enden (also links unrechts vom Schrägstrich) als eine binäre Trennung hindeuten, sondern, durch die kreisförmig angeordneten Zacken des Sterns und den runden Mittelpunkt ein Spektrum für Gender visuell darstellen.

Eine weitere Sprachliche Innovation sind die Pronomen für Personen, die sich weder dem männlichen noch dem weiblichen Geschlecht zuordnen. Hier ein Dank an Dr. Eva Voss, deren Post mich darauf aufmerksam gemacht hat.

Hier habe ich euch einige bereits gebräuchliche Pronomen aufgelistet, aus dem nicht-binär Wiki.

Sier als Kombination aus sie und er habe ich schon in der übersetzten Version einer TV-Serie aus dem Englischen gehört. Übersetzt vom singular „they“ im englischen. Weil „they“ dort bereits verwendet wird, muss bei der Übersetzung einer erfolgreichen Serie schon ein entsprechender Begriff gefunden werden. Und so schwappen bestimmte Veränderungen im Englischen auch in andere Sprachen über, obwohl es noch keine einheitlichen Lösungen dafür gibt.
Per als Ableitung von Person.
They wird auch im Deutschen verwendet und auch genauso aus dem Englischen übernommen mit them im Dativ singular, beispielsweise.
Und x, das einige vielleicht vom Amerikanischen Begriff Latinx kennen. Also die gender-inklusive Version von Latinos and Latinas.

Diese neuen Pronomen werden also noch nicht von offizieller Seite benutzt, aber finden schon ihren Weg in den Sprachgebrauch.

Und nun zum letzten Punkt: Den technischen Lösungen für eine gender-inklusive Sprache:

Denn Sprache und Formulierungen sind in einer digitalen Welt nicht an Zeichen, Satzstruktur und Grammatik gebunden, sondern können sich einer weiteren Option bedienen – Logik.

 

D.h., dass ihr, wenn alle Möglichkeiten ausgeschöpft sind, aber auch, wenn es eine gute Idee ist, nach technischen Lösungen Ausschau halten könnt.

Z. B. eine Abfrage der persönlichen Pronomen einer Person, die dann später so verwendet werden kann. Also durch Angabe des Genders. Personen, die für SICH „sier“ oder „they“ verwenden, könnten das so angeben und würden dann auf der Plattform später so angesprochen.

 

Beispiel dafür, dass Gender auch im technischen Bereich ein Thema ist, ist der Gender-bias in der Google-Übersetzung. Schaut mal: Im Englischen ist „doctor“ eigentlich gender-inklusiv.

In der Übersetzung ins Deutsche wird daraus aber Ich gehe zum Arzt, also im generischen Maskulinum. Es könnte aber auch mit Ich gehe zur Ärztin übersetzt werden.

 

Im Englischen wurde der Google Translate Algorithmus übrigens schon zweimal überarbeitet. Das seht ihr hier:

Jetzt steht dort bei der Übersetzung der türkischen Aussage „o bir doctor“, die neutral ist,

„He’s a doctor“ und „She’s a doctor.“ “They’s a doctor” fehlt noch.

Aber ihr seht: es gibt auch technische Lösungen für das Thema. Und manches braucht anscheinend etwas Zeit.

 

Genauso ist es mit dem nächsten Punkt, Feedback und Nutzung:

dafür nehme ich das Beispiel Screenreader her. Bisher wurden bestimmte Sonderzeichen innerhalb eines Wortes unverständlich vorgelesen. Wenn zum Beispiel ein Gendersternchen verwendet wurde, las der Screenreader Patient Stern innen. anstatt Patientinnen mit der Minipause genannt Glottisschlag.

 

Durch die vermehrte Verwendung bestimmter Sonderzeichen für eine gender-inklusive Sprache wurden einige Screenreader bereits für bestimmte Sonderzeichen angepasst. Und jetzt sprechen z. B. Amazon Polly und Google Translate den Glottisschlag (also diese kleine Pause im Wort) anstatt des Stern aus.

 

Das heißt, dass wir natürlich Argumente, wie Lesbarkeit oder Barrierefreiheit bedenken und in unseren Texten berücksichtigen sollen.

Aber: Es liegt nicht nur an den Texten und an uns UX Writer·innen und Content-Designerinnen, diese Veränderungen voranzutreiben!

 

Und jetzt noch Beispiele aus der Jugendsprache und anderen Sprachen: Und hier noch einmal der Hinweis auf die anderen Videos zu dem Thema gender-Inklusive Sprache. Wer eine dieser Sprachen spricht oder ein wenig versteht, sollte sich das Video dazu anschauen. Es ist spannend zu sehen, wie’s da gemacht wird.

 

Aus der Jugendsprache, die Endung i, die z. B. im Schulbereich als gender-inklusive Version von Schülern und Lehrern verwendet wird und zu Schülis und Lehris im Plural wird.

 

Von einer Bekannten habe ich außerdem gehört, dass Jugendliche sich schon an die Pronomen heranwagen, indem sie beim Kennenlernen fragen, die ihr Gegenüber angesprochen werden möchten.

Welche Pronomen verwendest du? Oder wie möchtest du angesprochen werden?

Etwa nach dem Motto: Es gibt nicht Gutes. Außer man tut es.

 

Zum Abschluss habe ich euch noch ein paar Beispiele aus anderen Sprachen mitgebracht.

Mich freut so was, weil ich sprachinteressiert bin, aber auch, weil dieses Thema -Gender-inklusivität- natürlich in vielen Sprachen gerade diskutiert wird. Und diese Sprachen vor anderen grammatikalischen Problemen stehen und diese unterschiedlich und kreativ angehen. D.h., wir können davon lernen und uns gegenseitig anspornen.

 

Zum Beispiel Italienisch:

Dort richtet sich nicht nur das Pronomen, sondern auch das Verb „sein“ und Adjektive nach dem Geschlecht des Nomen. Also Cari tutti jeweils mit i für Liebe Alle (Männer) weil es das generische Maskulinum ist.

Eine Möglichkeit, die ich euch hier zeige, sind Sonderzeichen, die anstelle des Geschlechtsmarkers (hier wäre es i für männlich und e für weiblich) gesetzt werden.

Einmal das At Zeichen, dessen Aussprache unbekannt ist.

 

Und das zweite ist das Schwa. Im Italienischen wird dieses Zeichen aus Internationale Phonetischen Alphabet (International Phonetic Alphabet) verwendet Und die Aussprache des Schwa ist bekannt. . Ihr seht die Abbildung hier rechts. Es ist genau zwischen den anderen Vokalen angesiedelt und steht somit sinnbildlich für eine nicht-binäre eine gender-inklusive Sprache. A

 

Im Spanischen gibt es einen ähnlichen Versuch, indem anstatt der männlichen oder weiblichen Endungen -o, -os oder -a, -as, eine Zwischenform nämlich e oder es gewählt wird. Also “niñe” oder “niñes”.

 

Auch im Hebräischen geht es um Endungen. Eine Möglichkeit ist es die männliche und die Weibliche Endung beide durch einen Punkt getrennt am Ende des Wortes anzuhängen.

 

So, und das war’s für dieses Video.

Das waren einige konkrete Formulierungsvorschläge:

  1. Möglichkeiten, die es im Deutschen jetzt schon gibt.

  2. Sprachliche Innovation

  3. Und technische Lösungen

Wenn ihr auch noch Tipps habt, teilt sie gerne

Und teilt auch gerne dieses Video

 

Teilt die Botschaft gender-inklusiver Sprache.
Und helft mit, das Thema für Deutsch und für andere Sprachen weiterzudenken.

Hi, hello, I’m Barbara

This video is part of an international project on inclusive language.

Or gender-inclusive language.

And today I’m talking about gender-inclusive language for the German-speaking world.

 

I was recently asked by the author of the book UX Writing & Microcopy Kinneret Yifrah to participate.

And when I tell you what it’s all about and what we’re doing today, I’m sure you can see why I’m so happy about it and immediately agreed to contribute.

 

This project is called “The Gender inclusive language project”, it is an international project and the first of its kind:

 

Gender inclusive language is a global issue and is being discussed in many different countries, languages, and cultures.

In UX writing and the IT world, English has been the model for this development so far. And if you have already dealt with it, you might know that there are already many ways to speak and write in a gender-inclusive way in English.

And that many people, but also companies in the English-speaking world, are already very careful to write gender-inclusive texts and to address everyone.

 

This project is about bringing gender-inclusive language into focus in other languages as well.

Therefore, experts from different languages of the world will talk about gender-inclusive language in short videos and give concrete tips on how we UX writers, content designers and copywriters can express ourselves in these languages in a way that appeals to everyone.

Among the languages are German, French, Italian, Spanish, Portuguese, Hindi, Japanese, etc.?

 

Here we go:

I’m Barbara Kofler and today I’m talking about how you can write and speak in German in a gender-inclusive way.

I’m a UX writer at XING and a mentor at the UX Writing Hub Academy.

Together with two colleagues, I organise the community meetup “UX Writing, auf Deutsch!” and hold workshops on UX writing and accessibility.

 

In the next 20 minutes, we’ll first look at what gender-inclusive language means

and why you should deal with it.

Then we’ll move on to copywriting and I’ll give you some ways to write gender-inclusively in German.

And finally, we’ll look at some examples from youth language and other languages.

 

So here we go:

First, a little introduction or recap:

Why are we dealing with gender-inclusive language and what is it actually?

Gender-inclusive language and gender-neutral language mean language that either uses terms and phrases that do not name the gender or those that include all genders, all genders.

In contrast to the generic masculine and formulations in which persons, e.g. occupational groups, are assigned to a gender according to a prejudiced scheme. E.g. the engineer, the nurse, the customer, the doctor, the patient.

This is the initial situation: the generic masculine or double noun and binary terms exclude certain groups and individuals by not appearing in the language.

 

There are different reasons for gender-inclusive language and I’ve brought you two today:

 

I think we all have prejudices and we all run the risk of excluding others as a result if we don’t consciously try to address everyone.

The moment someone feels unseen, that person is marginalised by us, seen as unimportant, pushed away. Consciously and unconsciously. Often unconsciously, because we don’t deal with it and don’t notice the devaluation ourselves.

 

That is, we are telling her that she is not that important to us as an audience, as a counterpart as a human being.

And a company that does not use gender-inclusive language may be communicating to this person that it does not take her needs seriously, does not assign her to its target group and perhaps even that it does not want her money.

So the first point is: gender-inclusive language is the awareness that language can marginalise people and the attempt to avoid that and address all people.

 

The second point? Language influences our thinking.

I.e. when we use the generic masculine, the world seems more masculine than it actually is. Often the person sending the message means all genders, but it doesn’t always come across that way. And that influences.

That was directly related by a study recently.

So that the generic masculine really does predominantly evoke the association of man.

And thus devalues other genders.

 

However, linguistic devaluations are not a trifle. They create realities.

In this study by Dries Vervecken and Bettina Hannover of the Free University of Berlin, children’s professions were presented once in the generic masculine and once in gender-equal language, i.e. both the masculine and the feminine form (engineers instead of engineers).

The result? Children rate typically male professions as more attainable for them and are more likely to trust themselves to take them up if they are presented in a gender-equitable way.

This is encouraging: gender-appropriate job titles can increase the self-confidence of girls and boys to take up corresponding professions.

What do you think this means for gender-inclusive language? Probably that it will make even more people feel addressed and encouraged to be who they are.

 

A brief digression on the comprehensibility of gender-inclusive language, because this is often used as a counterargument:

This refers mainly to special characters, such as the gender star.

I personally have two points on this:

1. A study has shown that texts are not more unintelligible if there are, for example, double names.

2. For me, writing gender-inclusive texts does not only mean using special characters. Some texts manage without any special characters at all; this requires a little practice and possibly time at the beginning, because existing texts cannot only be scanned and a gender star is inserted wherever there is a generic masculine.

Sometimes texts have to be completely rewritten. But it is possible and for me it is the real challenge for us UX writers and content designers.

 

By the way, you can find the studies, links and sources at the end of the presentation.

 

Another counterargument, i.e. argument against gender-inclusive language, is sometimes the issue of accessibility. I will come to that later.

But away from the counterarguments and back to the arguments FOR gender-inclusive language:

My 2 good reasons for engaging with gender-inclusive language were:

  1. To see and explicitly include all people, because otherwise we unconsciously marginalise them.

  2. Language influences our thinking and we shouldn’t make the world more masculine than it is.

 

But I’m sure you can find other reasons, or reasons that better suit you and your argument.

In any case, the topic will occupy those who write in 2022 and following, and especially the profession of female UX writers and content designers for the digital sphere.

 

Now for the writing:

There are many different ways to write and speak in a gender-inclusive way.

We can distinguish between possibilities that German already offers,

i.e. terms and phrases that were already used before the gender debate, but possibly in a different context, e.g. participles and adjectives, like students. (We have become accustomed to this term by now).

 

Then, linguistic innovation, i.e. terms and phrases or spellings that did not exist before and were newly invented, e.g. special characters.

And finally, technical innovation, which enables us to find individual solutions for each person, e.g. in direct communication and after asking how someone wants to be addressed.

On the existing possibilities of German:

And there are a few:

For example, by replacing the generic masculine or the double noun with already existing gender-neutral person terms.

Z. For example, team instead of colleagues, staff or crew,

audience or guests instead of participants or listeners

or generally people, persons or humans.

 

I have already mentioned the example of students, i.e. a participle as a noun.

Or make an adjective into a noun. So instead of interested, make the adjective “interested” into interested.

A frequent criticism here is that when used in gender-inclusive texts, the actional meaning would be lost, that students, unlike students, are people who are in the process of studying.

But this is contradicted by some widespread examples, such as chairpersons or travellers, who are still given this designation even when they are not actually doing their job.

 

These possibilities may require even small changes in an existing text, for example, because a sentence structure has to be rewritten; the last point of the existing possibilities of German goes one step further.

The rewording

We can also write in a gender-inclusive way by questioning our texts and the way we write and looking at the action and the goal.

For example, we can break down our statements by asking,

Who is sending? Who is receiving, who is being talked about and what is it about?

 

Many everyday texts in officialese can be rewritten to appeal to everyone.

Let me take the example: gender-neutral pronouns:

z. For example, I could say “Whoever applies for funding needs form A” instead of “Applicants need form A” (and I deliberately stayed with officialese).

Or here’s the last point: the derivation with “-ung”.

I could say:

I am looking for an experienced social media manager.

But what is it about for me? I’m interested in experience.

So I could say.

I’m looking for someone with experience.

Or I could use “you” as a direct form of address:

You have experience with social media marketing?

Join our team!

 

Let’s look at this sentence:

Fare dodgers pay 40 €

 

This sentence can be rephrased in a variety of gender-inclusive ways:

Some versions are significantly longer, some only minimally, and of course it depends on where such a text is placed. That means you should have the different possibilities in mind and choose the one that suits your text best.

Let’s try neutral terms:

Passengers without a valid ticket pay €40

That’s a bit long, maybe we try a rephrasing

Without a valid ticket you pay 40 €

Another possibility is gender-neutral pronouns:

Here, for example:

If you travel without a valid ticket, you pay 40 €.

This is the longest sentence so far

We can also name the action itself:

“Schwarzfahren” costs 40 €

That’s nice and short!

But: I would also like to use this example to make a small excursion into the world of inclusive language in general.

In 2021, the Munich and Berlin public transport companies removed the terms “Schwarzfahrer” and “Schwarzfahren” (fare evasion) from their posters and websites, explaining that they were aiming for “more contemporary communication” and wanted to free the colour Black from negative terms.

 

Of course, I looked it up for you:  

In Munich, the relevant section is now called ” If you were found at a ticket check without a valid ticket, you will have to pay the increased transport charge of 60 euros.”

 

In Berlin it says

Driving without a ticket

Every passenger is obliged to carry a valid ticket. If you don’t and are caught by our control staff, you will be charged a so-called increased transport fee.

I don’t see any special characters or double-entendres, but instead the direct address once in “Sie” and once in “Du” and neutral personal terms, such as passengers or control staff.

 

Now for linguistic innovation:

In German, for example, these are special characters that are used to convert the generic masculine in such a way that the feminine ending is also visible.

The slash, the colon, the underscore, the indented I

These, like the double designation female engineers and male engineers, are now considered binary.

This means that although the generic masculine is extended to include the female form, the term is still not gender inclusive.

Special characters that are considered gender-inclusive are the gender star and the gender middle dot.

This is because, as signs, they do not indicate two ends (i.e. left and right of the slash) as a binary division, but, through the circularly arranged prongs of the star and the round middle dot, visually represent a spectrum for gender.

 

Another linguistic innovation are the pronouns for persons who do not assign themselves to either the male or the female gender.

Thanks here to Dr Eva Voss, whose post brought this to my attention.

Here I have listed some pronouns already in use, from the non-binary wiki.

 

“Sier” as a combination of they and he I have already heard in the translated version of a TV series from English. Translated from the singular “they” in English. Because “they” is already used there, when translating a successful series, a corresponding term already has to be found. And so certain changes in English spill over into other languages, although there are no standard solutions for them yet.

“Per” as a derivative of person.

“They” is also used in German and also adopted in exactly the same way from English with “them” in the dative singular, for example.

And x, which some may know from the American term “latinx”.

The gender-inclusive version of latinos and latinas.

These new pronouns are not yet used officially, but they are already finding their way into the language.

 

And now to the last point: the technical solutions for a gender-inclusive language:

 

Because language and formulations in a digital world are not bound to signs, sentence structure and grammar, but can make use of another option – logic.

 

This means that when all options are exhausted, but also when it is a good idea, you can look for technical solutions.

For example, a query of the personal pronouns of a person, which can then be used later in this way. So by specifying the gender. People who use “sier” or “they” for themselves could specify this and would then be addressed in this way later on the platform.

 

An example of how gender is also an issue in the technical field is the gender bias in Google translation. Look: In English, “doctor” is actually gender inclusive.

In the translation into German, however, it becomes “Ich gehe zum Arzt”, i.e. in the generic masculine. But it could also be translated as “Ich gehe zur Ärztin”.

 

In English, by the way, the Google Translate algorithm has already been revised twice. You can see that here:

Now when translating the Turkish statement “o bir doctor”, which is neutral, it says there:

“He’s a doctor” and “She’s a doctor.”

“They’re a doctor” is still missing

But you see: there are also technical solutions to the issue. And some things apparently take a little time.

 

It’s the same with the next point, feedback and use:

For this I take the example of screen readers. Until now, certain special characters within a word were read out unintelligibly. For example, if a gender asterisk was used, the screen reader would read “Patient-asterisk-in”. instead of “Patientin” with the mini pause called glottal stop.

 

With the increased use of certain special characters for gender-inclusive language, some screen readers have already been adapted for certain special characters. And now, for example, Amazon Polly and Google Translate pronounce the glottal stop (that little pause in the word) instead of the asterisk.

 

This means that we should of course consider arguments such as readability or accessibility and take them into account in our texts.

But: It is not only up to the texts and us UX Writer and content designers to push these changes!

 

And now some examples from youth language and other languages: And here again the reference to the other videos on the topic of gender-inclusive language. If you speak one of these languages or understand it a little, you should watch the video. It’s exciting to see how it’s done.

 

From youth language, the ending “-i”, which is used, for example, in the school sector as a gender-inclusive version of pupils and teachers and becomes “Schülis” (pupils) and “Lehris” (teachers) in the plural.

I also heard from an acquaintance that young people are already getting to grips with pronouns by asking who their counterpart would like to be addressed when they get to know each other.

Which pronouns do you use? Or how would you like to be addressed?

Like the motto: There is nothing good. Unless you do it.

 

Finally, I have brought you a few examples from other languages.

I’m happy about this because I’m interested in languages, but also because this topic -gender-inclusivity- is of course being discussed in many languages right now. And these languages face other grammatical problems and approach them differently and creatively. I.e., we can learn from it and spur each other on.

 

Take Italian, for example:

There, not only the pronoun, but also the verb “to be” and adjectives are based on the gender of the noun. So “Cari tutti” always with “i” for “Hello all (men)” because it is the generic masculine.

One way I show you here is to use special characters instead of the gender marker (here it would be “-i” for male and “-e” for female).

One is the at sign, whose pronunciation is unknown.

 

And the second is the “schwa”. In Italian, this sign is used from the International Phonetic Alphabet and the pronunciation of the “schwa” is known. You see the picture here on the right. It is located exactly between the other vowels and thus symbolises a non-binary gender-inclusive language.

 

In Spanish, there is a similar attempt, in that instead of the masculine or feminine endings o, os or a, as, an intermediate form is chosen, namely e or es.

So nine or nines

 

Hebrew is also about endings. One possibility is to add the masculine and feminine endings, both separated by a dot, to the end of the word.

 

So, that’s it for this video.

These were some concrete suggestions for wording:

 

1. Possibilities that already exist in German now.

2. Linguistic innovation

3. Technical solutions

 

If you have any tips, feel free to share them.

And feel free to share this video

Share the message of gender-inclusive language.

And help bring this topic forward by discussing, sharing and promoting it in German and any other language you know.

Hebrew

שלום וברוכים הבאים והבאות להרצאה שלי במסגרת The Gender Inclusive Language Project .

המיזם הנפלא הזה משמח אותי ומרגש אותי מאוד. יזמתי אותו יחד עם UX Content Collective מארצות הברית. 

במיזם הזה אנחנו אוספים הרצאות מכל העולם בשפות רבות, כדי להתמודד עם אתגרים דומים לאתגרים שאנחנו מתמודדים איתם בעברית. אנחנו מלקטים מההרצאות האלה טיפים וכלים לכותבים ולכותבות מכל העולם שרוצים לכתוב בצורה שתכיל גם זכר, גם נקבה וגם את הרצף שבאמצע, וזו מטרת הפרויקט הזה. 

נדמה לנו שהקושי להכיל את כל המגדרים נמצא רק בעברית, אבל רוב השפות בעולם הן שפות ממוגדרות ומתמודדות עם אותם אתגרים כמו שלנו. 

 

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לכן זה לא אמור להיות מיזם מקומי, אלא תנועה עולמית וגדולה שבה שפות משתנות עם השינוי במציאות. זה עניין גלובלי, ונתמודד איתו יחד. אני מקווה מאוד שהפרויקט הזה יהיה צעד ראשון בדרך, אז יאללה! בואו נתחיל בהרצאה שלי: איך לכתוב בעברית באופן שמכיל את כל המגדרים. 

קודם כל, כמה מילים על עצמי: שמי כנרת יפרח, אני כותבת מיקרו־קופי ומאפיינת שפה. כתבתי את הספר “מיקרו־קופי: המדריך המלא” שתורגם לשש שפות ונמכר ביותר מ־50 מדינות. אני גאה בו מאוד מאוד, הוא גרם לשינוי ניכר בכתיבה לממשקים דיגיטליים בכל העולם. אני מנהלת-שותפה של קהילת המיקרו־קופי כאן בארץ עם סתיו מורן־לשם ורעות מלובני, קהילה ענקית של מעל 18,000 כותבים וכותבות, וגם מנהלי ומנהלות מוצר, מאפיינים ומאפיינות, ואתם כבר שומעים כמה אני מכפילה כל דבר לזכר ונקבה, כי בזה בדיוק עוסקת ההרצאה שלנו היום, ואני מאמינה ששפה מעצבת מציאות. 

 

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אז נתחיל בבעיה. הבעיה היא לא טכנית, לא מינורית ולא קטנונית. מדובר בבעיה ממשית שמשפיעה על החיים של כל אחד ואחת מאיתנו. מהמחקרים עולה שבשפות ממוגדרות יש פער מגדרי גדול יותר גם בחיים האמיתיים. תוכלו לעיין בקישורים המצורפים לפרויקט הזה שמראים את המחקרים האלה. השוויון בין נשים לגברים גדל בשפה שאינה ממוגדרת. נשים מצליחות פחות במבחנים שבהם פונים אליהן בלשון זכר ועונות פחות למודעות עבודה הכתובות בלשון זכר. כל זה מוכח במחקרים. כלומר לשון הפנייה שלנו, אם היא בזכר או בנקבה, משפיעה מאוד על האופן שבו גברים ונשים תופסים את הטקסטים האלה ועל המידה שבה הטקסטים האלה משפיעים עליהם. 

 

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מאחר שזה עניין גלובלי, כותבים וכותבות בכל העולם מחפשים פתרונות למגדור השפות שלהם. כולם יחד עובדים על זה עכשיו ומנסים לשנות. 

ומה אנחנו עושות כאן, בישראל? לשמחתי, להרגשתי לפחות, אנחנו נתקלות היום בהרבה פחות התנגדויות לשינוי שאנחנו עושות בשפה כדי שהיא תכיל את כל המגדרים, אבל עדיין יש התנגדויות. אתם יכולים ויכולות לראות כאן על המסך את אחת התגובות הנפוצות שאני רואה בקבוצת המיקרו־קופי שלנו, וכיום פחות מעלים אותה. מנגד, יש התנגדויות חדשות כמו שההצעות שלנו פחות מניעות לפעולה, מסרבלות ואינן נגישות. כמובן, נדבר על ההתנגדויות האלה בהמשך. 

 

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זה המקום לציין שכשאני אומרת שאנחנו מקבלות היום הרבה פחות התנגדויות, ושהולך ונהיה יותר מקובל לכתוב לכל המגדרים, כדאי לדעת שזה לא קורה מעצמו. התנועה הזאת והשינוי המדהים הזה נעשו בזכות נשים שעובדות במרץ. הראשונה שבהן היא דפנה איזנרייך מתנועת “דברו אלינו”. היא משקיעה עבודה אינסופית שתוצאותיה משפיעות על המציאות. זו עבודה משותפת של הרבה מאוד נשים שעובדות מאחורי הקלעים כדי שהשינוי הזה יקרה, והוא קורה, וזה משמח מאוד. 

אדבר על שלושת האתגרים העיקריים שעומדים בפנינו בכתיבה למוצרים דיגיטליים שאפשר לפתור די בקלות: א) פנייה ישירה. כשאנחנו פונים למישהו או למישהי, אנחנו צריכים לבחור מגדר, זכר או נקבה או ללא מגדר; ב) ציווי. באנגלית משתמשים בציווי הרבה והוא לא ממוגדר: Get, Buy, Order וכו’.

 

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‏bit harder הציוויים באנגלית הם פשוטים מאוד, אך בעברית הם בלתי אפשריים אם רוצים לכתוב בלי מגדר. שמור/שמרי/שמרו. אין לנו ברירה, צריך לבחור אחד משלושתם. ג) גוף ראשון. לפעמים הוא ממוגדר ולפעמים לא. שימו לב שבשני המקרים כאן הוא ממוגדר: אני מאשר/מאשרת ואנחנו מבקשים/מבקשות. 

לשתי נקודות אין לנו עדיין פתרון בעברית. א) גוף שלישי. חוויית משתמש/חוויית משתמשת; חוויית משתמשים/חוויית משתמשות, באישור רופא או רופאה. כשאנחנו מדברים על מישהו אחר או על מישהי אחרת, איך אנחנו מתייחסים אליהם? בזכר? בנקבה? ברבים? וגם ברבים יש זכר ונקבה. למשל, שם השולח או שם השולחת וכו’. כשאנחנו מדברים על מישהו אחר, שלישי, יש בעיה שאין לה פתרון בעברית.

 

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ב) אין בעברית צורה שהיא לא מגדרית כלל, שהיא לא זכר ולא נקבה עבור מי שנמצא על הרצף. עדיין לא נמצאה הצורה השלישית, הצורה שבה אין מגדר. אולי עוד תהיה.

לצערי היה לי קל מאוד למצוא הרבה דוגמאות לכתיבה בלשון זכר ברשת. למשל, לאן תרצה להגיע, לחץ לחיפוש, בחר עיר, שלום אורח, שלם, בוא נתחיל, הוסף לעגלה וכו’. 

 

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אז מה אנחנו יכולים לעשות? נדבר עכשיו על שלוש קבוצות של פתרונות. א) נוכל להשתמש באופן יצירתי בצורות כתיבה שכבר קיימות בעברית; ב) נוכל להשתמש בפתרונות טכנולוגיים; ג) נוכל ליצור חדשנות בשפה, חדשנות שמעוררת כלפיה התנגדות. 

הקבוצה הראשונה היא שימוש יצירתי בצורות כתיבה שכבר קיימות בעברית, כלומר לכתוב מילים שאפשר לקרוא אותן גם כזכר וגם כנקבה. בדרך כלל הן מילים שנגמרות ב-כ”ף, ב-תי”ו או ב-ה”א. למשל: “שלום מיה! רשמנו אותך בהצלחה. בפעם הבאה יהיה לך קל יותר להתחבר לחשבון”. כאן המילים מסתיימות ב-כ”ף. “שכחת את הסיסמה?” כאן המילה נגמרת ב-תי”ו. תראו את האסמס של מגן דוד אדום. מדובר פה במידע מורכב מאוד, ולמרות זאת הם הצליחו לכתוב ללא ציון מגדר.

 

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“תודה על תרומתך. מנת הדם שתרמת…” יש כאן מילה שנגמרת ב-כ”ף ומילה שנגמרת ב-תי”ו, “סופקה לבית חולים ובדרכה להציל חיים. לנוחיותך נציין כי סוג הדם שלך הוא +O ונשמח לתרומתך גם בעתיד”. אגב, בעבר היה כתוב שם: “נשמח לראות אותך תורם גם בעתיד”, העירו להם על זה והם שינו ל”נשמח לתרומתך”, וזה משמח מאוד. 

דרך שנייה היא להשתמש בגוף ראשון ניטרלי. יש דוגמאות מצוינות לזה, ושוב, מידע יחסית מורכב שברגע שהעבירו אותו לגוף ראשון ניטרלי הוא נהיה ללא מגדר. למשל: אני רוצה לקבל את הסיסמה שלי בהודעת אסמס, בהודעה קולית, אין לי אפשרות להשתמש בטלפון, שלחו לי סיסמה. כל הטקסט הזה הוא לגמרי ניטרלי. ועוד דוגמאות: הבנתי, עדכנו אותי, אשמח לקבל, קראתי והסכמתי לתנאי השימוש.

 

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זה ה’אני מאשר/מאשרת המשפטי’, אז פשוט ‘קראתי והסכמתי’, ניטרלי לחלוטין, בלי מגדר. 

הדרך השלישית היא לעבור לשם פעולה ולשם פועל. למשל: אישור שקראתי, חיפוש, הוספה, שינוי, עריכה, זימון, להתחיל. רובם פה הם שמות פעולה, רק המילה ‘להתחיל’ היא שם פועל. קל ופשוט להפוך טקסטים בלשון זכר לשם פעולה ושם פועל. למשל: במקום “זמן תור חדש” משנים ל”זימון תור חדש”. במקום “חפש” – “חיפוש” וכו’. 

הדרך הרביעית לכתוב בתוך השפה, כלומר באופן שהעברית מאפשרת לנו, היא למצוא דרכים עוקפות לניסוח מכיל. למשל: במקום לכתוב “משתמש חדש”, לשאול: “פעם ראשונה באתר?”, זה מהאתר של שופרא. במקום לכתוב “שם השולח/השולחת?”, לשאול: “ממי המתנה?”, במקום לכתוב “בחרו מועד לשליחת המתנה” לשאול: “מתי לשלוח את המתנה?” בדרך זו נימנע מהפעלים שמפריעים לנו.

 

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אפשר לראות שבמקרים רבים, אבל לא תמיד, שאלה יכולה מאוד לעזור לנו. אבל לפעמים אפשר לשנות את הניסוח וזה לא הופך לשאלה, כמו בדוגמה: “מקווים שתחזור/תחזרי”, שמשנים ל”נשמח לראות אותך שוב!” ואכן, אם חושבים על זה עוד חצי דקה או עוד דקה או עוד חמש דקות, מגיעים בסוף לניסוח שהוא חסר מגדר. 

הדרך החמישית ננקטת כשאין ברירה, והיא שימוש בלשון זכר רבים. יש לשון זכר שאינה ממוגדרת כמו “תתחדשו” או “שלחו”. האקדמיה ללשון העברית הוציאה כבר מזמן משימוש את “תתחדשנה” ו”שלחנה”, וצורה זו לא קיימת היום. הצורות “שלחו” ו”תתחדשו” הן היום צורות נטולות מגדר. אפשר להניח ששימוש זה משקף פחות יחס אישי למשתמשים ולמשתמשות, ולכן משתמשים בו רק כשאין ברירה.

 

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וכשבאמת אין ברירה, משתמשים בלשון רבים זכר. למשל: “אנחנו אוטוטו חוזרים אליכם” או “איזה טופס אתם צריכים?” אפשר אולי למצוא דרך וכדאי למצוא דרך לנסח את זה אחרת לגמרי בלי שננקוט לשון רבים זכר, אבל אם חשבנו וחשבנו ולא מצאנו, אז נשתמש ברבים זכר כדרך אחרונה, אם אין לנו שום מוצא אחר. 

הנושא שאין לנו פתרון עבורו הוא גוף שלישי: היא, הוא, הם, הן. אין דרך לדבר על מישהו אחר בלי לציין את המגדר שלו. למשל: “האם נדרש מלווה לבידוד?”, יופי, “מלווה” זה גם בזכר וגם בנקבה כי זה נגמר ב-ה”א. אבל אם נרצה להסביר מה זה מלווה, נצטרך לציין איזשהו מגדר.

 

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“מלווה”, נניח שאת “הוא” אפשר להחליף במקף, “מלווה” – “מי שנכנס או נכנסת או נכנסים לבידוד כדי לסייע למי שאינו יכול או יכולה או יכולים לשהות בבידוד לבדו או לבדה או לבדם”. לפעמים אין ברירה ואנחנו חייבים לבחור באחד המגדרים. אפשר בהחלט לבחור בלשון נקבה. זה לא מתאים לכל מוצר, זה לא מתאים לכל קהל יעד, אבל זו בהחלט אפשרות שקיימת. 

הבעיה חמורה יותר כשאנחנו מדברים על מקצועות, וזה קורה הרבה. דיבור על רופאים ואחיות מקבע מאוד את המצב שאין רופאות ואין אחים, או למשל מנהלים ומזכירות, או מורות. אם נדבר על אנשי המקצוע האלה נצטרך כל הזמן להכפיל אותם. אם הטקסט שלי מדבר על מורים ומורות, אצטרך לכתוב כל הזמן “מורים ומורות”. בדיבור זה עוד איכשהו עובר, אבל בכתיבה זה נהיה מסורבל מאוד, ואין לזה פתרון חוץ מפתרונות טכנולוגיים וחדשנות בשפה שנראה בהמשך.

 

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אם נרצה להישאר בתחום העברית התקינה, אין לנושא הגוף השלישי פתרון של ממש, חוץ מכמה פתרונות קטנים, נקודתיים, שאציע עכשיו. פתרון אחד הוא להשאיר את זה, למשל, “הוספת נוסע”, ומתחת לְפָרֵט. למשל להוסיף “בן או בת זוג”, וכך הנוסע הפך לנוסע או לנוסעת, או להוסיף “ילדים” בלשון רבים. בהצעה הזו מוסיפים טקסט שמרחיב ומפרט קצת את התכולה. אפשרות אחרת היא בכל זאת להכפיל. מכפילים אם הטקסט לא ארוך מאוד, ואם המילה המוכפלת לא חוזרת בו הרבה. למשל: “מי ינהג ברכב? נהג או נהגת, 2 נהגים או 2 נהגות, כל נהג או נהגת”. אפשר לראות שפתרון זה מוסיף הרבה מילים לממשק. אבל לעיתים יש מבוגר או מבוגרת שקשה להם להתמודד עם הממשק, העומס הקוגניטיבי מקשה עליהם, ויש צורך להשתמש בפתרונות טכנולוגיים שעוד מעט נדבר עליהם.

 

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בדוגמה: “קוד אישור קבוצה – הקוד שמנהל או מנהלת הקבוצה קיבלו ממשרד התיירות” – “המנהל או המנהלת” מופיע פעם אחת בלבד, ואז אין בעיה להכפיל פעם אחת. 

באתרים ברשת הקשורים למוצרי תינוקות, נמצא לעיתים קרובות את המילה “בייבי” במקום “תינוק או תינוקת”, וזה נותן מענה לבעיה שהצגנו, פשוט למצוא מילה אחרת אם אפשר. יש כאלה שאוהבים את זה ויש כאלה שאוהבים פחות, זה עניין של טעם. מה שחשוב זה להבין שאפשר למצוא פתרונות בדרך של יצירתיות ואולי גם פשרות. פתרון נוסף ומעולה הוא לעבור למשפט סביל: “מצגת זו שותפה על ידי…” במקום “איקס שיתף/שיתפה את המצגת”. 

 

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ויש גם פתרונות טכנולוגיים, זה למשל פתרון שראיתי באתר ממשלתי. מופיע שם טופס ובו מבקשים לכתוב מספר זיהוי של מבקש או מבקשת עם סלאש. ברגע שבוחרים מבקש או מבקשת, כל הטופס משתנה. במקום למלא את הטופס בסלאש או בהכפלה של מבקש/מבקשת, האתר מאפשר למשתמשים לבחור בהתחלה מבקש או מבקשת, ואז משנה את הטופס לפי המגדר, כלומר פיצלו לשני ממשקים, אחד לזכר ואחר לנקבה.

 

[00:15:59]
הקבוצה השנייה היא פתרונות טכנולוגיים. הפתרון הראשון הוא לפצל את הממשק לפי נתונים שיש לנו על המשתמשים והמשתמשות. כלומר, אם הם הזדהו כבר כגבר או אישה, אנחנו יכולים להתאים להם את הממשק. כותבים את הסטרינגים גם בזכר וגם בנקבה ומעלים את הסטרינג המתאים בהתאם למגדר של המשתמש או המשתמשת. כאן מימין אנחנו יכולים לראות את של שירותי בריאות כללית ומשמאל את של בנק הפועלים. פונים אליי בנקבה. זו הרגשה מאוד נעימה, מאוד נוחה, מאוד טבעית, ולכן גם מאוד מומלצץ. הבעיה בזה היא כמובן שבעצם אם אני מוגדרת אצלם כאישה, או אפילו במקרים מסוימים כנקבה ולא כאישה, כלומר לפי המין ולא לפי המגדר, אז הם בעצם מניחים שאני רוצה שיפנו אליי בלשון אישה, וזה לא תמיד נכון.

 

 [00:16:59]
פנייה כזו לא נותנת בחירה למשתמשים. אומנם היא מכילה קבוצה גדולה מאוד של נשים, אבל עדיין לא כוללת קבוצת אנשים שהמגדר ולשון הפנייה אינם זהים. לכן מומלץ מאוד להשאיר את הבחירה הזאת בידי המשתמשים.

גם הפתרון הטכנולוגי השני מפצל את הממשק, אך הפעם הבחירה נתונה למשתמשים ואינה נסמכת על נתונים שיש בנוגע אליהם. בפתרון זה המשתמשים יכולים לבחור באיזו דרך הם רוצים שיפנו אליהם, ובעיית ההתאמה בין המגדר ללשון הפנייה נפתרת. זה מאלטשולר שחם: “נעים להכיר, איך יהיה לך נוח שנפנה אלייך או אליך?” אגב, “אליך” כותבים ב-יו”ד אחת ו”אלייך” כותבים בשתי יו”דים. אז הפתרון הזה לא באמת ניטרלי מגדרית, אבל הרבה ארגונים מעגלים פינה ככה. ואם אני בוחרת נקבה, שואלים אותי “איזו הפקדה תרצי לבצע?”, ואם אני בוחרת זכר, השאלה היא “איזו הפקדה תרצה לבצע?”.

 

[00:17:59]
הקופי הזה הוא מאתר של משרד העבודה שנקרא “עבודאטה”, אתר שעוזר למשתמשים ולמשתמשות לבחור במה הם רוצים לעבוד או מה הם רוצים ללמוד. מאחר שעיסוק הוא עניין ממוגדר מאוד, משרד העבודה הקפיד בנושא הזה, וכל הכבוד לו. העיסוקים מוצגים בשתי הדרכים, בלשון נקבה או בלשון זכר, ומשתמשי האתר יכולים לבחור בלחיצת כפתור באיזה מגדר יוצגו העיסוקים. 

הפתרון הטכנולוגי השלישי נקרא “עבריתה”, הוא מבית הפונטים אאא. פתרון זה מאפשר למשתמשים ולמשתמשות לבחור ולעבור בחופשיות בין זכר לנקבה. זה הפתרון הגמיש ביותר, והוא נותן כוח ובחירה למשתמשים ולמשתמשות להחליט איך הם רוצים שיפנו אליהם. תוכלו לראות שבהתחלה כתוב בלשון זכר, “הקלד”, “בחר”, אבל אם לוחצים על “אישה”, הכיתוב נהפך ללשון נקבה: “הקלידי” ו”בחרי”. אפשר לבחור גם בלשון ניטרלית שתיכתב עם סלאשים למי שמעדיף או מעדיפה. 

 

[00:18:59]
הקבוצה השלישית של פתרונות היא חדשנות בשפה. כלומר לא כלים שמשתמשים בהם בתוך השפה, ולא פתרונות טכנולוגיים, אלא פשוט שינוי השפה מהיסוד. דוגמה שכיחה מאוד לאחרונה היא שימוש בנקודה או במקף בתוך המילים, למשלח: מטפל.ת, מוזמנים.ות. הנקודה והמקף אמורים לסמל שבין הזכר לנקבה יש מגדרים נוספים. זה מאפשר מרווח גדול יותר מסלאש. סלאש מבטא קיטוב: זה או זה, ואילו הנקודה והמקף מאפשרים להכיל את כל הרצף.

אפשרות שנייה היא סיומות כפולות. בהזדמנות זו אציין את המדריך שכתבה דפנה איזנרייך מ”דברו אלינו”, שכותרתו “לכתוב לכולםן”, והוא מכיל את כל מה שדיברנו עכשיו ועוד הרבה רעיונות איך לכתוב לכל המגדרים. אפשר למצוא אותו באתר “דברו אלינו” שכתובתו מופיעה כאן. 

 

[00:19:59]
לנקודות ולסיומת הכפולה יש התנגדות בגלל הנגישות. הטכנולוגיה הקוראת את המסך לכבדי ראייה לא יודעת לקרוא מילה שיש בתוכה נקודה, מקף או סלאש. כשהתוכנה תקרא את הטקסט הם ישמעו “מטפל-ת”, “מוזמנים-אות”. התוכנה לא קוראת את זה ברצף כמו שאנחנו רואים ורואות. אז מה לעשות בזה? את התשובה לשאלה למדתי מדפנה אייזנרייך. קוראי מסך הם תוכנות, אפשר לשנות אותם! אם כיום קוראי מסך לא יכולים לקרוא את זה, צריך פשוט לתכנת אותם אחרת כדי שכן יקראו “מטפל או מטפלת”. פשוט כל כך. 

 

[00:20:59]
עד שיעודכנו קוראי המסך ותיפתר בעיית הנגישות אני מציעה שלא להשתמש במוצרים דיגיטליים בנקודה או בסיומות כפולות. לגבי אתגרים קוגניטיביים וקשיי קריאה כמו דיסלקציה – אני מקווה מאוד שעם הזמן יימצאו פתרונות גם להם. 

חדשנות שלישית בשפה היא כמובן העברית הרב־מגדרית – האותיות החדשות שיצרה מיכל שומר. תוכלו לראות אותן על המסך. היא יצרה אותיות וסימנים חדשים שאפשר לקרוא גם בלשון זכר וגם בלשון נקבה, וכך הם מאפשרים לקוראים לבחור איך לקרוא אותן.

 

[00:21:59]
האותיות הללו מאפשרות קריאה בכל המגדרים וגם את הרצף. זאת חדשנות אמיתית – הוספת אותיות לשפה. גם כאן, קוראי המסך עוד לא קוראים את האותיות האלה, ולא בכל מקום אפשר להתקין את הפונט הזה, ובכל זאת זה שינוי מהותי מאוד ביסודות השפה. החדשנות הזאת מעצבנת הרבה אנשים דווקא משום שהיא יסודית כל כך. תוכלו להיכנס לאתר של העברית הרב־מגדרית, להוריד את הפונט הזה ולהשתמש בו. 

סוגיה נוספת שנוגעת לכתיבה לכל המגדרים קשורה בעניינים נוספים שאינם לשון הפנייה. למשל, האם בטופס יש מרחב בחירה שכולם וכולן, גם מתוך הרצף, יכולים לבחור בו את מה שמתאים להם?

 

[00:22:59]
לדוגמה: כתוב בטופס “שם האב”, “שם האם”. האם למשפחות שיש בהן שני אבות או שתי אימהות או אימא ושני אבות וכו’, יש כאן מרחב בחירה? האם כולם יכולים להרגיש שהטופס הזה עונה לצורך שלהם? “בן הזוג של היולדת”, והיכן ההתייחסות לבת הזוג של היולדת? והאם במגדר יש רק אישה וגבר? אולי אנחנו צריכים סוף־סוף להוסיף את א־בינארי? אין כאן רק עניין של לשון הפנייה, אלא מדובר גם בטקסטים אחרים, ויש לשים לב אם בכתיבה שלנו אנחנו מאפשרים למגוון רחב של מגדרים למצוא בו את עצמם. 

ואז במקום “שם האב”, “שם האם”, כתבו “הורה 1”, “הורה 2”, והניסוח הזה מופיע ביותר ויותר טפסים. זה עורר דיון גדול בתקשורת, פחד וכעס יותר משאר הפתרונות שניתנו כאן. 

 

[00:23:59]
לסיכום: יש לנו עוד דרך לעשות, אבל אנחנו מתחילים להיות הרבה יותר מודעים ומודעות, וזה משמח מאוד. אני מקווה שאנחנו לא רק עוברים מהפחד הגדול אל יצירת פתרונות, אלא שאנחנו כבר ממש בדרך לעברית לכל המגדרים. עם כל פתרון שעולה, כמו “הורה 1”, “הורה 2”, או כמו העברית הרב־מגדרית של מיכל שומר, עולות גם סערה והתנגדות, אבל אנחנו הולכים בשביל שבסופו תהיה לנו עברית לכל המגדרים. אז בואו נמצא עוד פתרונות. בסוף משהו יתפוס ויוטמע, ואולי אפילו תהיה בעברית צורה שלישית חדשה שתכיל את כל המגדרים. 

 

זהו, תודה רבה לכם. אתם מוזמנים להסתכל גם בסרטונים בשפות אחרות. כנראה לא תבינו שום דבר, אבל תוכלו לראות שהמאבק הוא לא רק שלנו. שיהיה לכם אחלה יום, ושוב תודה רבה!

Hello and welcome to my talk, part of the Gender Inclusive Language Project. I’m very happy and excited about this initiative, which I co-created with the UX Content Collective.

About the Gender Inclusive Language Project

This project explores different talks in different languages from all over the world, talks that tackle challenges similar to those we face when writing in Hebrew. We collect tips and tools for writers who want their writing to address all genders equally. That’s the goal of this project.

We tend to think that the problem of gender inclusion is unique to Hebrew, but in reality, most world languages are gendered and face the same challenges. That is why this project goes beyond the local sphere; we’re creating a global movement in which languages change and adapt to the changing reality. It’s a global issue, and we’re going to face it together. I truly hope that this project is the start of a successful journey, so let’s get to it: This is how to write in gender-inclusive Hebrew.

About me

First off, a few words about me. I’m Kinneret Yifrah, content and voice designer. I’m the author of Microcopy: The Complete Guide which was translated into six languages and sold in over 50 countries. There’s also a digital course based on the book, that you might want to check out. I also co-manage the Israeli microcopy community, alongside Stav Moran-Leshem and Reut Malovani – it’s a huge community of 17,000 writers, product managers, designers and more. In the Hebrew version of this talk, I say each profession twice: female writers and male writers, female designers and male designers – and that’s exactly the point of this talk.

What’s the problem

It’s not a technical issue, it’s not minor, and it’s not petty. This issue affects each and every one of us. Studies show that gendered languages reflect larger gender gaps in real life as well. Gender equality is greater in non-gendered languages. Another study (in Hebrew) shows that women tend to succeed less in exams that are written in the masculine form, and we also know that they’re less likely to apply to wanted ads written in the masculine form. This is all backed by studies. So the pronouns we are addressed by, masculine or feminine, significantly affects the way we perceive these texts, and how these texts affect us.

How are things here in Israel

I’m happy to say that we see a slight decline in resistance to the changes we introduce into the language, so that it would include all genders. But it’s still there. You can see here on the screen one of the most common comments we used to get in our microcopy group, and it’s been coming up less and less (it says that the masculine form in Hebrew is formally neutral. How a masculine form can be neutral?). On the other hand, we do see other objections, for example that the new solutions are not as affective CTAs, or that they are cumbersome and inaccessible. We’ll talk about that soon. 

I will say this: when I say we encounter less resistance, and that gender-inclusive language is becoming more and more common, you have to realize that it doesn’t just happen. This change, this movement, should really be attributed to women who work tirelessly to include all genders. The first of these is Daphna Eisernreich from Dabru Eleynu (Talk to Us). She puts in endless hours, and her work has a real impact on reality. It’s a joint effort of a lot of women who work to make this change happen. And it’s happening, and it’s a joy to witness.

The challenge

These are the main challenges we face when writing for digital products that are solved quite easily (we’ll see how in a minute): 

a) Direct speech: when we address someone, we have to choose a gender, male or female;

b) Imperative: English uses the imperative form, and it’s genderless: Get, Save, Sign in. but in Hebrew they are impossible if you want to keep your text genderless – for example, Save – Shmor (masculine) / Shimri (feminine) / Shimru (plural). We have to pick one of the three;

c) First person: Sometimes it’s gendered, sometimes it’s not. Here, for example, it is: I agree – Ani Me’asher (masculine) / Me’asheret (feminine).

There are two challenges we have yet to solve in Hebrew:

a) Third person (nouns): User – Mishtamesh (masculine) / Mishtameshet (feminine) / Mishtamshim (plural masculine) / Mishtamshot (plural feminine), or Doctor – Rofeh (masculine) / Rofah (feminine) / Rofim (plural masculine) / Rofot (plural feminine). Sender – Shole’ach (masculine) / Sholachat (feminine). When we talk about another person, would we use the feminine form? Masculine? Plural? And if we use the plural form, are we going to use the feminine or masculine plural? When we talk about somebody else, a third person, we face a problem that Hebrew doesn’t have a solution for.

b) Hebrew doesn’t have a fully gender-neutral form, one that is neither masculine nor feminine, for those on the gender spectrum. We still haven’t found one, but maybe we will, someday. We’re on it 🙂

Sadly, it wasn’t hard to find texts written in the masculine form online: Where would you like to go, Click to search, Choose city, Hello guest, Pay, Let’s get started, Add to cart, and so on and so forth, all in masculine form.

So what can we do about it? 

Let’s look at three groups of solutions:

a) We could get creative within the confines of Hebrew

b) We could use technological solutions;

c) We could innovate language (knowing that this type of innovation raises many objections).

1. Creative use of writing forms that already exist in Hebrew

Words that can be read in both forms

We can use words that can be read as both feminine or masculine. These words usually end with the letters Kaf, Tav, or Heh. For example, these words end in Kaf: “Hello Mia! We successfully registered you – אותך. Next time it would be easier for you – לך – to sign in to your account.” Or “Forgot – שכחת – your password?”. 

Check out this text message from Magen David Adom (an Israeli health care service). We have some really complex information here, and still they managed to write it in a gender-inclusive form: “Thank you for your donation – תרומתך. The blood you donated – תרמת – was delivered to the hospital and is on its way to save lives. For your convenience – לנוחיותך – we inform you that your – שלך – blood type is O+ and we would be pleased to receive your donation – תרומתך – in the future.”

By the way, it used to read: “We will be pleased to see you donate – תורם (masculine) – in the future as well.” People commented on that, and they changed it. It’s a really great thing to see. 

Neutral first person

Another way to circumvent this problem is to use the neutral first person. For example: “I want – אני רוצה – to receive my – שלי – password via SMS/voice message, I can’t – אין לי אפשרות – use the phone, send me a password.” This whole text is completely gender-neutral. We also have “I’ve read and agreed” – קראתי והסכמתי – that’s the legal approval for terms and conditions, and it’s completely gender-neutral. 

A third way is to use infinitives: Approval instead of Approve, To search instead of the imperative Search.  It’s pretty easy to transform masculine texts by using infinitives. For instance, Zamen tor hadash (masculine, book new appointment), you can change it to Zimun (infinitive, gender-neutral). 

Find the bypass

The fourth way is to play around with Hebrew to make it inclusive.

Instead of using the masculine “Mishtamesh hadash” (new user), we can eliminate the gendered word by asking “First time here?”

Instead of writing “Shem hashole’ach / sholachat (sender [masculine/feminine] name)” we can ask “Who is the gift from?” Instead of asking “Bichru moed” (masculine plural, choose a time) we can ask: “When?”. That way, we avoid ‘troublesome’ verbs.

You may have noticed that asking questions is a helpful bypass, but not necessarily always. Sometimes we can manipulate the language but still keep our phrasing as a statement, for example, “Mekavim shetachzor / tachzeri” (we hope [masculine, plural] you will come back [masculine/feminine]), we can say “We’ll be happy (gender neutral, plural) to see you (gender neutral) again!” 

When you give it another minute, or five, you can come up with a gender-neutral phrase. 

Masculine plural form

Some plural words are not gendered, for example Titchadshu or Shilchu (their feminine form [Titchadechna and Shlachna] have been discarded from both official and unofficial language and are no longer in use, and so the formerly masculine form is in fact neutral). Taking this route, however, is less personal, so we only use it when all other options have been exhausted. 

And when all else fails, we use masculine plural form: Hozrim (returning, masculine plural) or Tzrichim (need, masculine plural). We might and should be able to figure out a way to rephrase it without using this form, but if we tried every other way to get around it, that’s the way to go. 

We’re still facing a dead end here

One thing we can’t seem to solve is the third person: She, He, and masculine and feminine They. We can’t talk about another person without using their gender, both singular and plural. Sometimes we really have no choice but to choose one gender, and female pronouns are definitely on the menu. It doesn’t work for every product or for every audience, but it’s one of the many options out there. 

It gets much worse when professions are involved, and that happens a lot. When talking about doctors and nurses, we usually use the masculine form of doctors (Rofim) and the feminine form of nurses (Ahayot). This perpetuates the notion that doctors are predominantly male, and nurses are predominantly female. In nearly all instances, managers are male (Menahalim) and secretaries are female (Mazkirot). If we’re talking to these professionals, we have to keep writing both forms: teachers would be Morim and Morot. This can sort of work in speech, but when it comes to written language it gets really cumbersome, and there’s no easy way around it other than technological solutions and language innovation, as we’ll soon see.

But suppose we want to stick to proper Hebrew. The third person only offers a limited number of pinpointed solutions, and I urge you to use them: 

Websites that sell baby products usually use the English word “Baby” instead of the Hebrew feminine or masculine form. This is a solution to our problem – find another word that works, if you can. Some like it, some not so much; it’s a matter of taste. Oftentimes we can’t find an alternative word, say for Rofeh or Rofah (doctor, masculine/feminine). I’m just giving you examples of creativity and a bit of compromise. Another great option is to use the passive voice: “This presentation was shared by…” instead of “X Shitef / Shitfah (shared, masculine/feminine) the presentation.”

We can also use a doubling method: Doubling is an option for relatively short texts, and the doubled word should not appear too many times. For instance, we can ask: Who is driving the vehicle? Nahag (driver, masculine) or Naheget (driver, feminine), 2 Nehagim (drivers, masculine) or 2 Nahagot (drivers, feminine). You can clearly see how this adds plenty of words to our interface. Sometimes you will have an adult user who would struggle with the interface, the cognitive overload is exhausting, and technological solutions are required.

2. Technological solutions

Here’s something I saw on a government website: a form where the applicant is asked to put in their ID number. Applicant is written in masculine and feminine form, separated by a slash (Mevakesh / Mevakeshet). Once you choose one or the other, the entire form changes accordingly. Instead of a form filled with slash options or double words, the website allowed users to choose, right from the start, their preferred pronouns and changed the form accordingly. 

Use your data

Here we can see texts from Clalit HMO and Bank HaPoalim where I’m addressed in the feminine form. It feels nice, pleasant, natural, and I highly recommend it. It means they have me assigned as female in the system, so I’m referred to according to sex rather than gender, and they assume I want to be addressed that way – which may not necessarily be true. This leaves users with no choice. True, it is more inclusive of a large group of women, but it still doesn’t represent people whose gender and pronouns are not the same. It is best to leave the choice to the users.

Ask the user

The second technological solution also splits the interface, but this time the system doesn’t rely on preexisting data on the user. The user can choose their form of address, and the gender-pronoun mismatch is solved. Look at this example: “Pleased to meet you, how would you like us to address you?” If I choose female, I would then be addressed in the female form: “What type of deposit would you like (Tirzi, feminine) to make?” and if I were to choose male, it would change to Tirzeh (masculine). Unfortunately, we must choose, since we do not have a third, neutral option in Hebrew.

This text is from a Ministry of Labor website that helps users choose their line of work or study. Occupation is a very gendered issue, and kudos to the Ministry of Labor for putting in the effort to make it much more equal. Professions are presented in both feminine and masculine form, and users can click their choice of gendered language.

Ivrita: Power to the users

The third technological solution is called Ivrita, from fontmakers AlefAlefAlef. This solution allows users to choose and shift easily between masculine and feminine form, by clicking a button. It’s the most flexible solution and gives users the power and freedom to decide how they want to be addressed. You’ll notice that it starts out in masculine form: Hakled (type), Bchar (choose), but once you click on Woman the text changes accordingly: Haklidi, Bichri. You can also choose a kind of neutral form, which uses slashes. 

3. Language innovation

Dots, dashes, and double suffixes 

These are not tools used within the language, nor are they technological solutions. It’s all about changing the language at the source. 

One very popular example is writing the gendering letters of both feminine and masculine forms and separating them with a period or a dash: Metapel.et or Muzmanim-ot. These punctuation marks symbolize the range of genders between male and female. It’s a broader spectrum than that demonstrated by using a slash: Slash means one or the other, whereas periods or dashes represent the entire spectrum. 

Double suffixes

It means writing the feminine and masculine suffixes one after the other, with no separation. For example, the guide that Daphna Eisernreich wrote on gender-inclusive language is called Lichtov LechulaMN (M is the masculine suffix, N is the feminine). It has everything we’ve talked about and plenty of other ideas on writing for all genders. 

There’s an overall objection to using periods and double suffixes because of accessibility issues. Screen readers can’t understand the period, and they’re not programmed to read the text like we do, as a single unit. So what’s the solution? If screen readers can’t read it, we need to develop a software that can. Maybe have the screen reader say Metapel or Metapelet? It’s that simple.

Until then, I suggest avoiding periods and double suffixes in digital products, because like I said, screen readers can’t really handle them properly, and older people or individuals with other vision-related impairments or cognitive challenges might not either. I truly hope that, in time, these problems will also be solved. 

Multi-Gender Hebrew, by Michal Shomer

The designer Michal Shomer created a new set of letters and characters that can be read both in masculine and feminine form, leaving it up to the readers to decide.

New letters in Hebrew, can you imagine?

Again, screen readers still can’t cope with these letters, and this font can’t be applied to everything, but it’s a crucial change to the foundations of our language. This innovation seems to rub some people the wrong way because it is so fundamental. You can download it from the Multi-Gender Hebrew website and try for yourself. 

4. Expand the variety of choice

Another issue that pertains to multigender writing has nothing to do with how we address people, but rather the variety of choice. For example, does the form I’m planning offer a range of choice that includes everyone all over the spectrum, allowing them to choose according to their preferences? Say I have a form that says Father’s name and Mother’s name. But what about same-sex families, or other family structures? Is there any room for choice? Does this form truly answer their needs? In the same way, “Birth-mother’s Ben-zug (male partner)” excludes female partners. Or maybe it’s time to add a non-binary option? 

It’s not just how we address the user, it’s other forms of writing and we have to make sure that we make room for all colors of the spectrum. So instead of Father’s name, Mother’s name, more and more institutions are embracing the option of Parent 1, Parent 2 (and we’re still missing Parent 3). This of course stirred the pot and brought out a lot of emotion and public discourse, more so than any of the other solutions I introduced. It’s a change that raises a lot of anger and fear. Words are not just words 🙂

Conclusion

We still have a long way ahead of us, but we are definitely becoming more aware, and that’s incredibly satisfying. I hope we’re on the path to multigender Hebrew. With every new solution, like parent 1, parent 2 or Michal Shomer’s Multi-Gender Hebrew, we see objection and resistance, but we’re certainly on the path to having a gender-inclusive language. Let’s come up with more solutions. Eventually something will catch on, and maybe we’ll end up with a third-form in Hebrew that would allow us to address all genders. 

That’s it. Thank you. You’re more than welcome to check out other videos in other languages. You might not understand what they’re saying, but at least you’ll see that the journey is not just ours 🙂

 

Hindi

Charmaine begins her talk in English:

Hello Everyone. Today I’m going to talk about Gender inclusive language in Hindi. My name is Charmaine Paul and I am a UX Writer from India. I specialize in designing, writing guidelines for B2B and B2C products. Having worked with brands like OLX, Hewlett-Packard, GlaxoSmithKline and many others, I truly believe that words and ideas can change the world. Currently, I’m helping create a global label change for the Hindi language to have a more gender inclusive approach. From here on, I will be presenting in my language.

Then, she begins to speak in Hindi:

[00:00:00] हैलो एवरी वन डे एम गोइंग टू टॉक अबाउट जेंडर इनक्लूसिव लैंग्वेज इन हिंदी। माय नेम इज शामिल पॉल एनआईए                                                                                                             [00:00:10] में युवक राइटर फ्रॉम इंडिया और स्पेशलाइज्ड इन डिजाइनिंग राइटिंग टाइमलाइन व बी टू बी एंड बी टू सी प्रॉडक्ट्स आवेग व ट्विट ब्रैंड्स                                                                                              [00:00:20] लाइक ओएलएक्स शील्ड पैकर्ड क्लास को स्मिथ क्लाइन एन मैनी अदर्स अछोली बिलीव दैट वर्ड्स इन आइडियाज

[00:00:30] स्किन चेंज्ड वर्ल्ड। कर्टली एम हेल्पिंग क्रियेट और ग्लोबल वेव चेंज पद्धति हिन्दी लैंग्वेज टू हैव अनमोल जेंडर इनक्लूसिव अप्रोच

[00:00:40] प्रमिला रोड आई विल बी प्रेजेंट टिंग इनमें लैंग्वेज। सभी को नमस्ते। आज मैं हिन्दी 

[00:00:50] में लिंग समावेशी भाषा के बारे में बात करने जा रही हूं। तो चलिए इसपर विस्तार से चर्चा करते हैं। देखते

[00:01:00] हैं ये समस्या क्या है। लिंग आधारित भाषा हमारे समाज और हमारे कार्य स्थलों में महिलाओं और [00:01:10] एलजीबीटी क्यूं लोगों के महत्व को घटाती है या अनुमान नहीं है। शोध से पता चलता है कि यह एक सच्चाई है। 

[00:01:20] भाषा हमारी विचारों का पहनावा है या शब्दों और व्याकरण की एक प्रणाली है 

[00:01:30] जो हमें एक दूसरे के साथ स्पष्ट रूप से बात करने में मदद करती है ये हमारी असलियत को आकार देने में सहायता 

[00:01:40] करती है। तो आइए देखते हैं पहला प्रश्न क्या आप अपने देश में लिंग आधारित भाषा 

[00:01:50] के वर्तमान परिवेश का वर्णन कर सकते हैं। क्या भाषा पुरुष प्रधान है क्या स्पष्ट रूप से एलजीबीटी [00:02:00] क्यु विरोधी भावना है। क्या न्यूट्रिलिटी एक बड़ा लक्ष्य है। ये कॉरपोरेट और कार्य संस्कृति को कैसे [00:02:10] प्रभावित करता है। अगर देखा जाए तो अधिकांश भाषाएं लिंग आधारित है। सबसे अधिक

 [00:02:20] बोली जाने वाली भाषाएं। स्पैनिश फ्रेंच अरबी और हिन्दी। और अगर हिंदी के बारे में बात 

[00:02:30] किया जाए तो लोगों और वस्तुओं दोनों को एक लिंग सौंपा गया है जैसे कि स्त्रीलिंग और पुल्लिंग। तो आइए कुछ उदाहरण [00:02:40] देखते हैं। जैसे कुर्सी चाय और बिजली स्त्रीलिंग है वैसे ही बिस्तर चश्मा और जूता पुल्लिंग है। हिन्दी [00:02:50] एक लिंग आधारित भाषा है और इसमें संस्कृत या अंग्रेजी जैसी कोई न्यूट्रल जेंडर नहीं है। इसमें 

[00:03:00] केवल दो ही लिंग हैं। आइए कुछ और उदाहरण देखते हैं ये स्त्रीलिंग में मैं आ रही हूं वैसे पुल्लिंग में [00:03:10] मैं आ रहा हूं बोलते हैं। और जब व्याख्या के लिंक का पता न चले तो उसे पुल्लिंग माना जाता है। [00:03:20] जैसे कि दीवार के पीछे कोई खड़ा है। महिला और नॉन बाइनरी जेंडर आमतौर पर दूसरे 

[00:03:30] और तीसरे स्थान पर आते हैं। जो लोग नॉन बाइनरी या फिर जेंडर फ्लूइड होते हैं उनके पास अपने पहचान को बताने के

[00:03:40] लिए कोई विकल्प नहीं होता है और वे काफी फंसे हुए महसूस करते हैं। लिंग समावेशी भाषा कंटेंट [00:03:50] डिजाइनर को एक जुट ही नहीं करेगी बल्कि हमारे उद्योग के लिए समाधान तलाशने और पहचानने और परिवर्तन की एक 

[00:04:00] वैश्विक लहर शुरू करने में हमारी सहायता करेगी। तो आइये देखते हैं दूसरा प्रश्न। अब आप अपनी भाषा में

[00:04:10] कौन से विशिष्ट मुद्दे देखते हैं अपनी भाषा में विभिन्न लोगो के लिए अजीब या असंतुलित व्यहवार [00:04:20] के उदहारण और स्क्रीनशॉट दिखाए। यह उपयोगकर्ताओं या पाठकों को कैसे प्रभावित करता है। लोग [00:04:30] सोचते हैं कि सेक्स और जेंडर एक ही चीज है लेकिन सेक्स और जेंडर दो अलग अलग चीजें हैं। सेक्स [00:04:40] एक जैविक टर्म है और जेंडर एक मनोवैज्ञानिक टर्म है और जब जो हम भाषा बोलते हैं वो आपकी पहचान को [00:04:50] नहीं दर्शाती है तो वो बहुत निराशाजनक हो सकती है। तो आइए कुछ उदाहरण देखते हैं जैसे दर्शकों को संबोधित करना 

[00:05:00] और बोलना। स्वागत है आपका देवियों और सज्जनों या भाइयो और बहनो। या फिर सिर्फ लिंग वाले शौचालय का उपयोग [00:05:10] करना जैसे कि महिला शौचालय या फिर पुरुष शौचालय आपसे उदाहरण लोगों का लिंग पूछना [00:05:20] जैसे कि सिर्फ महिला या पुरुष। टाइटल पूछना सिर्फ मिस्टर या मिस। लिंग 

[00:05:30] वाली भाषा का उपयोग करना बोलना दूसरों को दिखाएँ कि आप कितने हैंडसम हैं। लिंग वाले एरर संदेश का उदाहरण

[00:05:40] देना अपना नाम डालो। उदाहरण में सिर्फ मनीषा प्रिया या फिर जेंडर फिल्टर का उदाहरण देना [00:05:50] जैसे कि सिर्फ महिला पुरुष लड़के या सिर्फ लड़कियां। तो आइये देखते हैं तीसरा प्रश्न कंटेंट [00:06:00] डिजाइनर और टीम के सदस्य। अब इस मुद्दे को हल करने के लिए कैसे काम कर रहे हैं अपनी भाषा में ऐसे 

[00:06:10] उदहारण तकनीक और तरीके दिखाएं क्यों समाधान दिखाते हैं कि लोग लिंग आधारित भाषा को संबोधित

[00:06:20] करने के लिए कैसे काम कर रहे हैं। आइये देखते हैं जेंडर न्यूट्रल भाषा के उदहारण। लिंग पहचान के [00:06:30] उदहारण लोगो को जेंडर न्यूट्रल तरीके से संबोधित करें। केवल पुरुष और महिला ना बोले बोले पुरुष महिला व 

[00:06:40] वे उन्हें उनके उनकी या अन्य। टाइटल के उदहारण केवल श्रीमान सुश्री

[00:06:50] और श्रीमती ना बोले। बोले श्रीमान सुश्री श्रीमती या फिर मिक्स। लिंग भाषा से 

[00:07:00] परहेज करें दूसरों को दिखाएं कि आप कितने हैंडसम दिखते हैं इसके बदले आप बोल सकते हैं। चित्र जोड़ें और दिखाएं कि आप कैसे 

[00:07:10] दिखते हैं या फिर आसान शब्दों में बोले लोगों को अपने बारे में बताएं। सभी श्रेणी और लिंग फिल्टर के उदहारण 

[00:07:20] सिर्फ पुरुष महिला लड़के या लड़कियों का उपयोग ना करें। बोले सबके लिए और सभी के लिए। एरर [00:07:30] संदेश के लिंक वाले उदाहरण न दें। अपना नाम दर्ज करें और उदाहरण में सिर्फ मनीषा और प्रिया इसके 

[00:07:40] बदले बोलिए कृपया अपना नाम यहां दर्ज करें। आयु को जेंडर न्यूट्रल भाषा बनाने में आपकी सहायता [00:07:50] करने के लिए कुछ प्रश्न इससे पहले कि आप अपने उत्पाद के लिए सामग्री बनाना शुरू करें। सभी प्रकार के उपयोग 

[00:08:00] कर्ताओं के लिए समावेशी सामग्री बनाने में मदद करने के लिए इन प्रश्नों का जरूर उपयोग करें। अपने आप से पूछें 

[00:08:10] क्या उत्पाद के लिए जैविक लिंग का उल्लेख करना आवश्यक है जैसे मेडिकल लैब डेटिंग आप या फिर [00:08:20] मैट्रिमोनियल आपके लिए। क्या आपका उत्पाद उपयोगकर्ताओं के विश्वास को ठेस पहुंचाए बिना उचित तरीके से संबोधित करता 

[00:08:30] है। क्या आप अपने उपयोगकर्ताओं को संबोधित करने के लिए सिर्फ पुरुष महिला श्रीमान सुश्री और श्रीमती

[00:08:40] का उपयोग किया है क्या वे इन उपाधियों से सम्मानित महसूस करेंगे। क्या आपका एरर संदेश लिंग समावेशी 

[00:08:50] है। क्या आपका इनपुट वैल्यूएशन एरर संदेश लिंग समावेशी भाषा का उपयोग करता है। हमेशा [00:09:00] उपयोगकर्ताओं के विविध समूह की कल्पना करें। सोचें कि वे खुद को कैसे पहचानते हैं। और इन जेंडर 

[00:09:10] न्यूट्रल भाषा। कि प्रश्नों का जरूर उपयोग करें। तो आईए हम सब इस विषय के बारे 

[00:09:20] में सोचे समझे एवं विचार करें और दुनिया को बदलने में हमारी मदद करें। धन्यवाद।

Hello Everyone. Today I’m going to talk about Gender inclusive language in Hindi. My name is Charmaine Paul and I am a UX Writer from India. I specialize in designing, writing guidelines for B2B and B2C products. Having worked with brands like OLX, Hewlett-Packard, GlaxoSmithKline and many others, I truly believe that words and ideas can change the world. Currently, I’m helping create a global label change for the Hindi language to have a more gender inclusive approach. From here on, I will be presenting in my language.

 

[Translated text]

Question before you start creating content for your product. You must use these questions to help create inclusive content for all types of users. Ask yourself if it is necessary to mention the biological gender for the product such as the medical lab dating you or the matrimonial for you. Have your product address the trust of users appropriately without hurting the trust of users. Have you used just male female Mr. Ms. and Mrs. to address your users will they feel honored with these titles. Is your error message gender inclusive Does your input valuation error message use gender inclusive language. Always imagine a diverse group of users. Think about how they recognize themselves. And in gender neutral language. Do use questions. So let us all think and think about this topic and help us change the world. Thank you. 

Japanese

アイオワマネー水文植木UXファイルコピー初代iMacIntel巡邏およびAntiJapanese長拳南部ハウイーヒューズ春浪ラングリッチエンハ背負子アクセルサオスイッチ1にプラン。はい改めまして上木彩と申しますEXライターコピーライターです現在は広告会社で働いていますがその前はIT企業のUXライターさらにその前は化粧品会社のインハウスコピーライターとして長年女性詳細のコミュニケーションに携わってきましたその立場から今回ジェンダー言語ジェンダーLANGUAGEについてお話ししたいと思いますではまず質問から始めましょう。ここで質問ですあなたは日常的に差別をしていますか。いかがでしょうまああの多くの皆様がノーとお答えいただくことを期待していますがでは質問を変えます日常的にこういう会話はしていますか彼氏いるの啓介君有希ちゃん主人とおそろいのスニーカー女子大生大変非常に普通に使われている言葉かなというふうに思いますでも実はこれがジェンダー言語ジェンダーラングlanguageと言われるものです私たちが日常で何気なく使っているこういった言葉は社会や職場で女性やLGBTへの差別につながっている可能性があります思い込みではなく事実であるということがこちらのソースにありますのでぜひごご参照をいただければと思いますではこういったジェンダー言語を具体的にどういったものがあるのかというのを3つのカテゴリーに分けてご紹介いたしますまず1つ目は男らしさ女らしさという問題です男らしさ女らしさという言葉を聞いたときにあなたの頭に思い浮かぶイメージというものは少なからずマーケティングで規定されているという側面があるわけですねそしてその女性的であるというマーケティングターゲットが女性なのでターゲットのとしてはあなたはこういう本が好きなのでしょうというところを過剰に強調するマーケティングコミュニケーションをシンクピンクと言ったりします2005年にドンとPINKPINKWリアリーブマンNEXViking絵本の中でこのPINKPINKという問題が取り上げられています日本にもこのシンクピンクのマーケティングのものがたくさんあります具体的な例を挙げますこれは2022年現在のですねあと生理管理アプリであったり化粧品の口コミサイトといった完全に女性をターゲットにしたアプリのデザインですね一目でお分かりいただけるようにピンクやキャラクターを基調としたかわいらしいデザインそして音楽にもけっこう特徴的なところはあります例えば心まで贅沢な香り私の好きを見つけるといった感じのものをカタカナないしは平仮名にして女性らしさを強調していたりですとかとってもいいすっごく使えるといった強調語の多用もしくは語尾にハートや音符を付けて感情的な表現というのを多く使ったりしていますあとはですね試してみて今すぐチェックといった名詞や名詞句で文章を終えることを体言止めと言いますがこの体言止めの多用も女性商材に大変多く見られる表現ですあとは私にピッタリ使っちゃうといった女性が喋っていそうな会話や独白を多用するといった表現がありますあと簡単らくらくガムとかするだけみたいな簡便性をやたらと強調するという表現もなぜか女性のコミュニケーションの女性商材がコミュニケーションには多いんですねこういった特徴がシンクピンクの事例です次はですねジェンダー言語職業上の差異というものの問題もありますこの二つの表は小学生が将来将来なりたい職業の1位から5位を挙げたものですどちらのリストが男子でどちらが女子かわかりますでしょうか。わかり。マス嫁結構簡単にわかっちゃったんじゃないかと思います左が小学生女子で右が小学生男子ですではなぜあなたは簡単にわかってしまったのでしょうかここにチャンター言語の問題があります。えーっとですね今も普通に使われている例を挙げましたが女子大生とは言うけれども男子大生とは言いませんね男性の体格が普通に大学生と言われますJOYとは言うけれども男とは言いません男性医師は医者と言われます逆もありますモデル男性モデル男性モデルというけれども女性モデルとは言いません男性保育士というけれども女性保育士とは言いませんこれはたとえば教授や医者裁判官といった社会的ステータスの高い職業は比較的男性がなるものそして介護士や保育士モデル受付の仕事とかですねといった比較的低賃金でサービス業のような職業は女性がなるものといったジェンダーの職業に対するバイアスを言語が規定してしまっているという問題点ですはいこれが2つ目です3つ目に家族制度という問題もあります現在の日本国憲法では残念ながら認められているのは異性婚のみですなので正式な書類等で法律上の関係を示す言葉は必ず男女どちらかのジェンダーに振り分けられ基いています父母兄弟叔父叔母といった言葉ですねこういった家族制度のジェンダー言語はサービスでどういった言語の表現に当てはまるかというところですがこの左のお客様情報というやつはですね例えばクレジットカードを作るとかそういったときにその企業側が提供している申込画面なんですけれども性別独身既婚を選択するタブがあります男性独身男性既婚女性独身女性既婚すべての人がこの4つのどれかに当てはまるということでしょうかこの4つしか選択肢がありません意識せずともということかとは思うのですけれども清側がこういった申込画面を設定することでウチの企業は世の中の人はこの4つのどれかに当てはまると思って居るよということを表明しているということにもなってしまうわけですねさらに続柄の表記の問題もありますね世帯主との続柄本人妻夫ハーツ氏他に選択肢は並んでいますがではどうせパートナーの世帯は本人との関係どこを選べばいいでしょうかそして自認する性別と異なる場合例えば同じ親から生まれて自分の方が年長だけれども自分の自認している性別は女性なので兄ではないよといった場合ですね何を選べばいいのでしょうかというような問題がありますあと大変身近な問題はパートナーをどう呼ぶかという言葉にも表れています先ほど申し上げましたように日本で現在同性婚が認められていないので同性の場合は相手を呼ぶもパートナーしかないわけですね一部の地方自治体や会社が同性パートナーを配偶者と呼ぶことを認めてはいますがまだまだ限定的なのが現状です。一方異性カップルの場合は呼び方は非常にたくさんあります主人旦那夫配偶者妻奥さん嫁家内と挙げましたがこの中でジェンダー言語にあたるものが例えば女性から男性であれば主人団欒にあたります男性から女性であれば奥さん嫁かないですね主人旦那というのを英語にするとマスターとか雇用主といった上下関係をその言葉の中にはらんでいます逆に男性から女性であれば奥さん嫁家内これはすべて家の中にいる人という意味を含んでいます奥さんで言えば奥にいる人という意味ですね嫁は女へんに言えと書きます家の中にいる女という意味です家内は文字のままですね家の中にいる人という意味で自然とこの言葉を使うことで男性が上女性化したという意味をどんどんと形づくっているという問題があるわけです本当に普通に使っていた言葉でも意識もしてなかったという方が大半なのではないかなと思うのですがこういったものがジェンダー言語の問題として挙げられますでは次にそれをどういうふうに解決すればいいかというところをまた具体的な例を挙げてご説明しますここまで聞いていただいたことはわかるかと思いますが逆をやりましょうというだけです解決策1安易にシンクピンクしないということです安易にと書きましたらピンクを使っちゃいけないよって言ってるわけではなくて例えば左にあげましたジェンダーニュートラルアンダーウェアというのは最近できたブランドですけれども男性がピンクのお鍋を着てもいいじゃないかというごくごく当たり前のことを表明しているブランドです。右に上げましたのはみんなの銀行というオンラインの銀行のサービスですが女性はピンク男性はブルーと。ことを設定せずに白黒の非常にシンプルなユーザーインタフェースを採用していますデザインであればこういった配慮があるわけですね次に言葉で言ったら先ほど挙げたものを配慮によって変えることができます漢字をカタカナに変えている心安らぐ贅沢な頭みたいなものを表記と意味を一致させる女性っぽいよねという理由でカタカナを多用しないということですとてもいいすっごく使える機能といった強調語の多用もとてもいいというふうに普通の強調語にする過剰に語尾にをつけたりハートを付けたりしないというあくまでも過剰な表現を避けるというところです試してみて今すぐチェックであれば試してみてくださいお試しください今すぐチェックしよう私にピッタリ見つかっちゃうであればあなたにピッタリな商品が見つかりますもしあなたの顧客が実際に目の前にいるとしたら私にピッタリが見つかっちゃうって言いませんねあなたにピッタリな商品が見つかりますと言うはずですというように実際に顧客に話しかける言葉に変えてみるというのがいかがでしょうか。これもルールがあるということではなく考えてみるということがゴールです例えば一番下に挙げた簡単楽々何とかするだけという表現に関しては具体的にこの後変えようという例があるわけではなくなぜ簡便性を強調するのか考えるということがゴールですこう思っていないでしょうか女性は簡単なものが好きつまり女性は複雑なものはわからない複雑なものは好まないだったら簡単さを強調していこうということですねこういうことが安易に女性らしさというものを作用していないだろうかということをチームで考えてみてくださいちゃんとしたユーザーインタビューに基づいて自分たちのターゲット顧客はこういう言葉づかいをしているからこのブランドではこういう言葉を使おうというちゃんとした配慮に基づいたものであればその言葉を是非使われるべきですあくまでもしつこいですが申し上げますのは女性っぽいよねという理由で安易に置いた言葉を使わないということです。はい解決策の2つ目としてはアジェンダAニュートラルな用語を採用するということですこれは企業やブランドであればガイドラインを設けるといいのではないかと思います女子大生ではなく大学生というJOYではなく一問を男性保育士男性看護師ではなく保育士看護師という言葉を使おうといったことですね例えば看護婦であったりとか保母であったりとかいう言葉は看護師保育士というふうに改められていたり割と良くなってきているのかなと思うのですけれどもまだ決まっていない言葉もありましてですね例えば主婦主夫音にしちゃうと一緒になっちゃうんですけど主婦や主婦というのはジェンダーニュートラルの言語に置き換えた場合例えば専業を家事労働者とかハウスメーカーみたいな言葉が調べてみるとあったんですけどまあ長いし難しいし専業家事労働者って言われるのよだなとかいろんな問題があってきっとこれから様々な議論を経てこれも決まっていくのではないかなと思いますがぜひ一度考えてみてください職業に関してはこういう用語を挙げられますがそれは例えば家族間であれば家内嫁奥さんではなく配偶者パートナーへ主人旦那ではなく配偶者パートナーといった言葉ですね妻や夫はジェンダーは含んでますけれども比較的フラットなのでどちらにも入れてみましたはい解決策さんですUXでも解決できることがありますジェンダー家族制度に配慮したUX先程例に挙げました男性独身男性既婚女性独身女性既婚しか選択肢がなかったところはこの2つに分ければいいわけですねまず性別を聞く男女に加えて回答しないという項目を設けるというのはいかがでしょうかあなたはLGBT9通りに当てはまりますかっていちいち聞く必要はありません回答しないという選択肢をひとつ設けるだけですそして家族状況に関してはこれは個人情報の各ところでは家族を聞かなきゃ絶対行かないなと思うのですが聞かなければいけないのは家族状況だけです配偶者はいるのかいないのか子供はいるのはいないのか家族と別居しているのか同居しているのかということを聞けばいいだけ配偶者なし子供ありという状況だってありますよねジェンダーや法律婚の有無を問わず家族状況のみを確認する選択肢の設計というのをぜひ考えてみてくださいここまで言うとすごく日本語ってすごくジェンダーに縛られた嫌な言葉だなみたいに思われたかもしれませんが実はあのジェンダーニュートラルな非常に便利な側面っていうのもあるのでご紹介しますまず便利な敬称様サン先生ですねこれは上下関係ジェンダーを含まない非常に使いやすい言葉です例えば英語で言うとアイスティと光さやまらのように丁寧な相手であれば苗字プラスミスターをミセスみたいなのを使うっていうのが一般的ですけれども日本語で言うと山田さんはいらっしゃいますかあるいは山田そのままいらっしゃいますかで十分丁寧になりますあと主語や目的語の省略機能というのもあります英語であればFPU笑というように誰が誰にというところを書く上でその性別をそこの中に含まないといけないという状況がありますけれども日本語の場合は不明点があればお声掛けくださいで十分意味として成立してしまいますもしあなたがコピーライターもしくはサービス設計者であればこういった日本語の便利な側面も利用しながらジェンダーニュートラルニュートラルなサービスデザインを考えてみていただければなと思いますあと最後にすごく日本的な解決方法だなと思ったでもう1つご紹介して終わりたいと思いますジェンダーニュートラルなキャラクターデザインですね日本といえば漫画やアニメの国として知られていますけれども大変さまざまなキャラクターがマーケティング上にも存在します例えば左にあるパンダは楽天グループが提供しているお買いものパンダというキャラクターなんですけど性別や年齢がありません私は僕はっていうふうにいませんそういうキャラクターが楽天の代弁者としてさまざまなショービズに紹介しています右のキャラクターはNHKの教育番組である大変長い教育番組のお母さんといっしょという番組が2016年にジェンダーニュートラルに配慮して新たに真ん中のロボットのキャラクターを設定しました青の男の子をピンクの女の子ではなくこのロボットには当然性別も年齢もありませんこのキャラクターを設定することで子供たちにその人と見た目が違っていてもいいんだよ男の子を女の子でなくてもいいんだよというところのメッセージをNHKを伝えようとしていますこういったことで例えばその企業やブランドの代弁者として男女のどちらでもないキャラクターを。徹底してこのキャラクターがサービスを紹介するときにどういう言葉を使うかといったような形でジェンダーニュートラルデザインをしてみるというのも方法の一つとしてはあるかなというふうに思いますはい以上でですね私のプレゼンテーションを終わりたいと思いますが最後にマザーテレサの非常に有名な言葉を紹介させてください言葉に気をつけなさいそれはいつか行動になるから行動に気をつけなさいそれはいつか習慣になるから言葉というのは非常に些細な小さなことではありますが私はこの世界を作っているのは私たち一人一人の言葉であるというふうに信じていますあなたがもし指言葉を使っているのであればそしてもしサービスや仕事を設計している側として仕事そして言葉を使っているのであればこの世界をもっと良い場所にしていくためにできることがたくさんあるはずです。はい参考文献こちらに載せましたはい以上ですありがとうございました私もまだわからないところをたくさんありますのでぜひご意見やご感想などあればこちらのメールアドレスないしはLinkedInでコメントご連絡いただければ幸いですはい選挙コボちゃんはお布施の上限売買

My name is Aya Ueki. I’m an UX writer and copywriter in Japan. Today I would like to introduce you to the Gender Inclusive Language Project that will be presented in Japanese. We’ll talk about how we use gendered language and how we correct it. Let me switch to Japanese from here.

Japanese: Aya: [00:00:02] My name is Aya Ueki. I’m an UX writer and copywriter. I’m currently working at an advertising company, but before that I was a UX writer for an IT company, and before that I was involved in female details communication for many years as an in-house copywriter for a cosmetics company. From that point of view, I would like to talk about gender language.

Let’s start with a question. Do you discriminate on a daily basis? I’m hoping that many of you will answer no, but I’ll change the question. Do you have this kind of conversation on a daily basis? Keisuke-kun, Yuki-chan, who has a boyfriend. I think it’s a very commonly used word, but it’s actually called a gender language. These words that we casually use in our daily lives are for women and LGBT in society and at work. There is a fact in this source that it is a fact, not a belief, that may have led to discrimination in women, so please refer to it. I will introduce the existence in three categories.

The first is the problem of masculine-ness and femininity. When you hear the word masculine-ness and femininity, there are quite a few images that come to your mind. There is an aspect that it is regulated by marketing, and since the marketing target of being feminine is a woman, Think Pink is a marketing communication that overemphasizes that you like such books as a target. In 2005, Don and PINK PINKW Real Leaveman NEX Viking The issue of PINK PINK was taken up in the picture book. There are many things of this sink pink marketing in Japan. Here is a concrete example. This is 2022. It’s the current design of an app that is completely targeted at women, such as a physiology management app or a cosmetics word-of-mouth site. There are some things, for example, a luxurious scent to the heart, such as finding something I like, using katakana or plain pseudonym to emphasize femininity. I often use emotional expressions with it. After that, trying it out and ending the sentence with a nomenclature or nomenclature such as check now is called a word stop, but this heavy use of word stop is also a female trader. It is an expression that is very often seen in materials. After that, if you use a lot of conversations and confessions that women are likely to talk about, such as using it perfectly for me.
For some reason, there are many female products in female communication that emphasize the convenience of simply combing gum. This is the case of Think Pink. Next is the issue of gender language vocational differences. These two tables list the 1st to 5th professions that elementary school students want to be in the future. Do you know which list is for boys and which is for girls? .. understand. I think it was pretty easy to understand the mass bride. The left is an elementary school girl and the right is an elementary school boy. So why did you understand so easily? Here is the problem of the chanter language. Well, I gave an example that is still commonly used, but although it is a female college student, it is not a male college student. A male physique is usually said to be a college student. I don’t say male doctors are called doctors and vice versa Model Male model Male model but not female model Male nursery but not female nursery. This is, for example, a professor or a doctor judge. Occupations with high social status are relatively male, and professions such as caregivers and nursery model receptionists are relatively low-paying, and occupations such as the service industry are female. The problem is that the language is stipulated. Yes, this is the second. Third, there is also the problem of the family system.

Unfortunately, the current Japanese Constitution only allows heterosexual marriage, so formal documents. Words that indicate legal relationships such as, etc. are always divided into genders of either men or women and are based on words such as parents, brothers, uncles, and aunts. However, the customer information on the left is the application screen provided by the company when making a credit card, for example, but there is a tab to select gender single married male single male married Does it mean that all women, single women, and married women fall into one of these four options? I think it’s possible that you don’t have to be aware of these four options, but by setting up such an application screen on the Kiyo side. It also means that our company has stated that people in the world think that it falls under any of these four, and there is also the problem of notation of the relationship with the head of the household. Relationship Mr. Married Woman Husband There are other options, but anyway, where should the partner’s household choose the relationship with the person? However, if you say that you are not a brother because your self-identified gender is female, there is a problem such as what to choose, and a very familiar problem also appears in the words how to call a partner. As I said earlier, same-sex marriage is not currently permitted in Japan, so if you are of the same sex, you can call the other person but you only have a partner. Some local governments And companies allow same-sex partners to be called spouses, but the reality is that they are still limited. On the other hand, in the case of heterosexual couples, there are many ways to call them. My husband, husband, spouse, wife, wife, wife, and wife. If you put your husband in English, you have a hierarchical relationship such as master or employer. On the contrary, if you are a man to a woman, your wife’s wife’s wife. It includes the meaning of a person who is in the house. In the case of a wife, it means a person who is in the back. There is a problem that by using this word naturally in the sense of being a person, the meaning that a man has become more feminine is being formed more and more. I wonder if this is the case, but these are issues of gender language. Next, I will explain how to solve them with concrete examples. As you can see from what you’ve heard so far, it’s just a matter of doing the opposite. Solution 1 It’s not easy to sync pink. If you write it easily, you’re not saying that you shouldn’t use pink. For example, the gender neutral underwear mentioned on the left is a brand that was recently created, but it is a brand that expresses that it is quite natural for men to wear pink pots. The one on the right is an online banking service called Minna no Bank, but women are pink and men are blue. It uses a very simple black and white user interface without setting things. If it’s a design, there is such consideration. Next, in words, you can change the above mentioned things by consideration. It means that you don’t use katakana a lot because it’s feminine to match the meaning with the notation, such as a relaxing and luxurious head that changes kanji to katakana. It’s just about avoiding excessive expressions such as not adding excessive endings or hearts to make it an ordinary emphasized word. Try it and check it now. Try it. Try it now. Check it now. If you find the right product for you, you’ll find the right product for you. If your customer is actually in front of you, I won’t tell you that you’ll find the right product for you. How about changing it to a word that actually speaks to the customer, such as “I should say it”. This is also the goal, not that there are rules, but the goal is to think about it. The goal is to think about whether to emphasize or not. Do you think that women like simple things? In other words, women don’t understand complicated things. Think about how this kind of thing can easily affect femininity as a team. Based on proper user interviews, our target customers use this kind of wording, so this brand has this kind of wording. If it is based on the proper consideration of using .. Yes, the second solution is to adopt agenda A-neutral terms.I think it would be good to have guidelines for companies and brands. One question, not JOY, a college student, not a female college student. It means to use the term nursery teacher instead of male nursery teacher. For example, the terms “nurse” and “mother” have been changed to “nurse nursery school”. I wonder if it’s becoming more common, but there are some words that haven’t been decided yet. When I looked up words like a house worker or a house maker, I found that it was long and difficult, and I was told that I was a full-time house worker. I think that this will also be decided, but please think about it once. Regarding occupation, you can mention these terms, but if it is between family members, for example, it is not your wife’s wife but your spouse partner. It’s a word like a spouse partner, but my wife and husband include gender, but it’s relatively flat, so I tried to put it in either. Yes, it’s a solution. Men Single Men Married Women Single Women Where there was only one option, you can divide it into these two. First of all, how about setting up an item that does not answer in addition to men and women who ask for gender? Does it apply to LGBT9 streets? You don’t have to ask each time. You only have one option to not answer. And regarding the family situation, I think that I have to ask my family in each part of my personal information, but I have to ask. Is it only the family situation? Is there a spouse or not? Is there a child? Is it separated from the family?

There are situations where you have no spouse and children as long as you ask if you are there. Please think about designing an option to check only the family situation regardless of gender or legal marriage. It may seem that Japanese is a very gender-bound disgusting word, but in fact, it’s also gender-neutral and very convenient, so I’ll introduce it first.

This is a very easy-to-use word that does not include gender relations. For example, in English, if you are a polite partner like Ice Tea and Hikari Sayamara, use the last name Plus Mr. like Mrs. It is common to say that, but in Japanese it will be polite enough depending on whether you are Mr. Yamada or Mr. Yamada as it is. There is also a function to omit the subject and the object. In English, FPU lol There is a situation where you have to include the gender in writing who is who, but in the case of Japanese, if you have any questions, please let me know and it will be fully meaningful.

If you are a copy writer or a service designer, I hope you can think of a gender-neutral service design while taking advantage of these convenient aspects of Japanese.

Finally, a very Japanese solution. I thought it was a method, so I would like to introduce another one. It’s a gender-neutral character design. Japan is known as a country of manga and anime, but there are a lot of different characters in marketing. For example, the panda on the left is a shopping panda character provided by the Rakuten Group, but I don’t have gender or age. I’m not like that character as a spokesperson for Rakuten. The character on the right is NHK’s educational program, a very long educational program with a mother, who set a new gender-neutral robot character in 2016 for the blue boy. This robot isn’t a pink girl, of course, has no gender or age. By setting this character, kids don’t have to look different from that person, boys don’t have to be girls. The message is NHK For example, as a spokesperson for the company or brand, a character that is neither male nor female. I think that one of the methods is to thoroughly design gender-neutral in the form of what kind of words this character uses when introducing the service. Yes, that’s all.

I would like to end my presentation, but let me introduce you to Mother Teresa’s very famous words. Be careful with the words. Be careful with the actions because it will be an action someday. It will be a habit someday. Words are a very trivial little thing, but I believe that it is the words of each of us that make up this world, if you are using finger words and If you are using your work and your language as a service or job designer, there is a lot you can do to make this world a better place. Yes References I posted here Yes Thank you. I have a lot of things I don’t understand yet, so if you have any opinions or impressions, please feel free to contact me via this email address or LinkedIn.

Portuguese

Elisa: [00:00:01] Olá pessoal tudo bem bão Meu nome é  e eu estou aqui a convite do Ibict Writers Collective. Estou muito feliz que esse convite inclusive para falar um pouco sobre neutralidade e inclusão de gênero na língua portuguesa. Esse projeto que inglês chama de Gender inclusive Witch Project mas que em português se chama projeto de inclusão de gênero na linguagem algo assim é um projeto que vai falar muito sobre as línguas que têm essa dificuldade esse desafio de neutralizar e de incluir todas as pessoas. Quando você lê um texto você se sentir incluída naquele texto então o português a língua portuguesa é uma dessas. É uma dessas línguas que tem esse desafio. Eu até convido vocês a assistirem os vídeos das outras línguas que vão ser disponibilizados também mas eu vou falar da língua portuguesa e principalmente do Brasil. Então eu também convido pessoas que são de outros países cuja língua também é a língua portuguesa a somarem adicionarem coisas que pode ser que não sejam discussões que estejam vigentes aqui no Brasil mas talvez nos outros países de língua portuguesa já estejam mais desenvolvidas até essa questão da inclusão de gênero. Então convido vocês a colocarem aí todos os links e pesquisas e tudo o que vocês viram a respeito disso. Tá bom. Então eu vou falar um pouco de mim e eu sou . Hoje eu trabalho como líder no mercado livre e também eu já trabalhei como Twitter na Rot Mart que é uma empresa de Belo Horizonte que é a cidade onde eu estou atualmente e eu ajudei também a fundar o Twitter BH que e ainda mais o Ademir.

Elisa: [00:01:51] A gente não fez mais encontros presenciais. É um coletivo de pessoas aqui de BH que fizeram a gente faz encontros para falar sobre whats writers e Get Writing sobre quem quer iniciar na carreira de What Whitman e eu também já trabalhei como tradutor e professora de inglês e de francês então línguas são as coisa que eu mais gosto de estudar. Eu acho incrível e eu vejo que tem esses desafios no caso do português não só o português mas no caso do português que é a minha língua nativa eu vejo que tem desafios enormes quanto à inclusão de gênero. É muito difícil às vezes você falar. Escrever uma frase mesmo é aquela pessoa que está lendo a frase qualquer pessoa que estiver lendo aquela frase sem se sentir identificada muitas vezes como o português. O neutro a a versão neutra do português e masculino. Muitas vezes ela não inclui outras pessoas como mulheres ou pessoas LGBT que é a mais. Dentro daquele ambiente a pessoa pode achar que aquela frase não está falando com ela. É muitas a gente tem pesquisas hoje em dia que mostram que isso é uma realidade. Eu posso deixar o link dessas pesquisas aqui para vocês mas assim muitas vezes eu leio por exemplo às vezes eu entro num site e leio assim o site já pegou o meu nome e eu leio bem vindo  e eu achei aquilo muito estranho para mim é como se o site não estivesse falando comigo.

Elisa: [00:03:32] Então. Eu eu imagino que várias outras pessoas também se sintam assim e já conversei. Claro que quem é de Wall Street em que trabalha com isso. Nota isso todos os dias conversa com outras pessoas que também se sentem da mesma forma. E eu Eu sei que esse tema não é tão falado assim por várias pessoas que não trabalham com isso e imagino que grande parte do Brasil não tenha tido contato com esse tema mesmo com a neutralidade de gênero inclusão de gênero mas ao mesmo tempo eu vejo que isso está crescendo no Brasil e eu imagino que nos outros países de língua portuguesa também. Com uma discussão necessária porque muitas vezes a gente no nosso caso que trabalha com linguagem para a internet a gente escreve coisas que todas as pessoas vão ler e muitas vezes a gente tem que escrever e é muito difícil ser inclusivo porque por causa da limitação da língua mesmo então eu vim trazer alguns exemplos para vocês e algumas algumas dicas de como ser mais inclusivo de gênero. E eu espero que vocês gostem. Então aqui eu trouxe algumas reportagens mesmo de que mostram que essa é uma discussão que está crescendo no Brasil e eu acho que no mundo inteiro a gente está conversando no Twitter Collective com pessoas de outras línguas que também têm a mesma questão.

Elisa: [00:05:08] Então a gente vê que no Brasil já tem pessoas falando sobre isso tem algumas pessoas que não veem uma importância nessa neutralização de gênero. Outras não conhecem muito o tema e há outras que já vêm bastante. A importância dessa neutralização. Eu sou uma das pessoas que vê bastante importância nessa atualização e. Então me fizeram algumas perguntas três perguntinhas que eu vou responder aqui para vocês agora. E a primeira é essa você consegue descrever como é discutida a linguagem de gênero em sua cultura. E é um pouco do que eu já falei assim Eu acho que muitas empresas já se preocupam com a neutralidade de gênero. Eu acho que todos os experts e escritores se preocupam com essa inclusão não só. Hoje eu trabalho numa empresa que é Argentina então predominantemente em espanhol e eu vejo que eles também se preocupam com isso porque o espanhol também é muito parecido com o português nesse sentido é uma língua o português no caso é uma linguagem predominantemente masculina. Eu hoje não vejo a neutralidade como um objetivo geral. Eu vejo que tem empresas que se preocupam mais empresas que se preocupam menos empresas que não se preocupam ainda. Mas eu vejo como um caminho sem volta porque eu acho que quem já começou a se preocupar está à frente do tempo e eu acho que daqui vários anos já vai existir algum artigo neutro algum sujeito neutro.

Elisa: [00:06:45] Acho que é o futuro mesmo nem que seja informal porque hoje já existe informalmente mas talvez no futuro vai ter algo oficial mesmo na gramática tomara. E como isso afeta a cultura corporativa do trabalho. Eu acho que afeta eu falo como mulher. Muitas vezes eu percebo que a linguagem corporativa ainda é muito masculina então várias vezes eu não me sinto representada. Por exemplo quando a gente está numa reunião e as pessoas ficam falando de ah usam a expressão um cara ou lá um cara. E VAI ENTRAR NA NOSSA nosso produto e vai usar dessa forma eu automaticamente sempre penso no homem e os produtos que a gente desenvolve não necessariamente são para homens. Eles são para qualquer pessoa. E várias pesquisas já mostraram mesmo que a linguagem molda como a gente pensa. Então é claro que se eu falo por exemplo. Um CARA VAI ENTRAR AQUI NESSE QUARTO A pessoa automaticamente pensa em um homem entrando no quarto. Então nesse caso por exemplo eu não considero que cara é neutro para mim não é neutro. É uma maneira de neutralizar ou de incluir qualquer pessoa nessa frase seria falar à pessoa então em vez de falar um cara e falar a pessoa ou uma pessoa vai entrar nesse cômodo por exemplo porque automaticamente nosso cérebro já imagina que é uma pessoa e ele não coloca o gênero nessa pessoa.

Elisa: [00:08:25] Então hoje eu acho que afeta mas eu também vejo um avanço muito grande de pessoas se interessando cada vez mais por esse tema. É a segunda pergunta é quais são os problemas específicos que você enxerga em sua língua hoje. E aí eu coloquei alguns exemplos aqui nos próximos slides que eu vou mostrar para vocês que pode soar principalmente excludente porque. Eu nem diria que sou esquisito porque assim a gente está acostumado a ver a maioria das coisas no gênero masculino. Então não é exatamente estranho para gente como os brasileiros falantes da língua portuguesa mas é excludente e muitas vezes é imperceptível a gente nem nota que é excludente. Então vou mostrar para vocês por exemplo aqui. Essa foi uma busca que eu fiz no Google agora antes de fazer essa apresentação para vocês. Eu coloquei a palavra revista e coloquei você está pronta no feminino. E aí apareceram coisas somente relacionadas a mim pessoalmente relacionamento e e a mim minha vida pessoal é aí quando eu coloquei no gênero masculino apareceram várias coisas relacionadas a. Profissionais assim prontos para o intercâmbio ou às vezes pronto para morar sozinho que é uma coisa pessoal mas não é relacionado a um relacionamento. Pronto para uma mudança exponencial. Enfim parece até pronta em inglês e pronto ainda. Então é nessa busca simples que foi uma busca muito rápida que eu fiz.

Elisa: [00:10:09] Eu já percebi que se eu coloco no feminino aparecem coisas. Completamente diferentes do que aparece no masculino. E é outra música que eu fiz também bem rápida que eu fui no LinkedIn e coloquei a palavra vendedor na busca. Então aqui escrevi que vamos supor que eu estou buscando um emprego de vendedora. Então eu coloquei vendedor e vendedora apareceram buscas. Apareceram resultados diferentes e depois eu fui ver aqui que apareceram 17 mil resultados para vendedor e 1.200 resultados para vendedora. Então por exemplo se eu sou mulher ou me identifico como mulher e procuro quero trabalhar como vendedora em algum lugar. Pode ser que eu procure pela palavra vendedora porque é o que vem na minha cabeça. O que eu falei antes ou a linguagem moda como a gente pensa então eu sou uma vendedora. Eu não digo que eu sou um vendedor ou um vendedor. Então o que vem primeiro na minha cabeça de preencher ali para colocar a vaga para mim seria para a vendedora. E se eu fizesse isso apareceria muito menos resultados pra mim do que se eu colocasse o vendedor e eu imagino que todos esses vendedores que estão aqui no setor que eu coloquei no masculino também poderiam contratar mulheres. Estou partindo desse pressuposto não sei se é verdade mas. Acho que sim e seria muito interessante se nesse caso pudesse ter uma versão neutra da palavra vendedor vendedora porque aí as duas pessoas tanto homens quanto mulheres teriam as mesmas oportunidades na hora de buscar um emprego.

Elisa: [00:12:02] Eu fiz uma busca para desenvolvedor. E tive resultados parecidos então procurei a palavra desenvolvedor. Apareceu 10.000 e eu procurei a palavra desenvolvedora e apareceu 1400. E outra coisa interessante que eu vi aqui foi que quando eu coloquei desenvolvedora apareceu uma forma de neutralidade e de inclusão de gênero que já está sendo bastante usada que é esse de colocar a pessoa antes. Então a pessoa desenvolvedora a pessoa desenvolvedora aqui já vi bastante o que é muito legal. E no caso do desenvolvedor eu vi também uma uma solução que não é ideal para inclusão de gênero que é colocar esse parênteses com o porque não é uma maneira que a gente escreve normalmente o que a gente pensa a gente não pensa em quando a gente vai pensar no desenvolvedor por exemplo ou a gente pensa desenvolvedor ou a gente pensa desenvolvedora. São palavras que a gente conhece e que a gente usa essa palavra desenvolvedora não é uma palavra que vem na nossa cabeça. Então idealmente é claro que é uma boa intenção usá la ali naquele caso mas idealmente é melhor não usar melhor usar a pessoa desenvolvedora. Então aqui também a pessoa a mulher ou a pessoa que se identifica como mulher buscando por desenvolvedora ela teria muito menos resultados do que se buscar por desenvolvedor. 

Elisa: [00:13:33] Então vem a pergunta 3 seria como os de Wall Street ou ásia What Fighters e membros ou membros das equipes trabalham com essa questão hoje em dia. E aí eu quis mostrar para vocês vários artigos que a gente tem que várias pessoas interessadas pelo tema pelo tema e que estudam o mesmo tema escreveram vários artigos e ajudam muito a gente queria agradecer a vocês que fazem e fazem isso. E vou mostrar que algumas. E dicas para quem quiser neutralizar o gênero então por exemplo. Nesse caso de substantivos que são usados da mesma forma no masculino e no feminino por exemplo clientes é uma forma muito fácil de neutralizar e de incluir e não colocar o artigo ou o pronome antes. Então em vez de falar nossos clientes colocar somente clientes da empresa líderes é a mesma coisa ao invés de colocar nossos os líderes da empresa colocar somente líderes da empresa ou as lideranças da empresa. Mesma coisa para os participantes do evento pode colocar participantes do evento somente ou as pessoas participantes ou as pessoas que participam. Isso já dá uma já faz a gente pensar de uma forma diferente. Se a gente coloca clientes da empresa o que vem na nossa cabeça não são necessariamente homens. Mesma coisa para líderes da empresa se a gente só coloca a palavra líderes ou as lideranças da empresa. A gente não pensa necessariamente em homens e isso inclui todos os todas as pessoas todas as pessoas se sentem incluídas.

Elisa: [00:15:19] É. Uma outra forma aí já é uma como não fazer porque muita gente hoje em dia usa esse X no final de uma palavra que poderia ter por exemplo vendedor colocar um vendedor e um X depois uma roupa depois. Isso não é uma boa ideia por vários motivos mas principalmente porque há pessoas que têm alguma e alguma que usam leitores de tela que tem alguma deficiência visual. Não o leitor de tela não consegue ler essas palavras então elas acabam não entendendo o que está escrito e também pessoas com dislexia que têm alguma dificuldade de leitura. Também acham muito mais difícil difícil ler dessa forma. Então essa é uma forma que já foi bastante usada e a gente já viu acho que vocês já devem ter visto ela sendo usada mas que está sendo cada vez menos usada por causa disso porque ela não é inclusiva pelo contrário ela acaba por deixar ela não é uma palavra né não. Não existe essa palavra na nossa gramática. E muitas vezes. E o leitor de tela não consegue entender. Então a gente prefere não usar essa essa maneira de escrever. A intenção é boa mas acaba que o resultado não é muito legal. É uma outra forma também para se referir a grupos de pessoas e usar formas alternativas então por exemplo ao invés de falar com os diretores a gente pode falar a diretoria que é você e você está falando de todo um grupo de pessoas que não necessariamente são de homens ou diretores de novo como aquilo que eu falei da gente cognitiva.

Elisa: [00:17:06] A gente já pensa em homens. Os coordenadores a mesma coisa é facilmente substituível por a coordenação. E também tem esse exemplo de os deputados que pode ser o Congresso ou a câmara que nesse caso colocar o gênero em coisas por exemplo o celular e a caneta. Nesse caso a gente não precisa preocupar com a neutralização de gênero. E mais quando eu estou falando com um grupo de pessoas que eu não sei se são homens ou mulheres ou se são os dois e eu preciso neutralizar aquilo ali para que todas as pessoas que leiam aquilo se sintam incluídas naquele texto porque a gente está falando com elas. Mas todas essas outras. E todos esses outros gêneros são coisas. Eu pessoalmente não vejo necessidade de neutralizar. É. Há também essa dica que eu falei que eu já falei no LinkedIn no LinkedIn que é substituir o sujeito por pessoas que então nesse exemplo cozinhar os cozinheiros desenvolvem muito o paladar e o olfato. Tranquilamente dá para substituir por pessoas que cozinham desenvolvem muito paladar e olfato. Essas são formas fáceis de neutralizar e de incluir todos os gêneros. É claro que o português é uma língua difícil de fazer isso. Esses exemplos aqui são maneiras simples de fazer mas tem alguns desafios que hoje são muito complicados mesmo para gente principalmente para gente que escreve para produtos digitais para pessoas todas as pessoas.

Elisa: [00:18:51] Mas tem algumas formas que são muito fáceis que são essas que eu que eu estou falando com vocês por exemplo. E tem essa forma que é colocar a letra e ou i no final das palavras que teriam um gênero. Então por exemplo todas ou todos a substituir por todos amigos ou bem vindos. Mas eu preciso falar que essa é uma forma totalmente informal hoje em dia eu vejo ela sendo usada muito mais entre grupos de amigos em chats informais. Eu acredito em uma opinião muito pessoal mas eu acredito que um dia vai existir um gênero neutro um pronome neutro na língua portuguesa e que pode ser que seja esse. Mas eu acho que isso são muitos anos para a frente mas hoje já tem muitas pessoas usando essa maneira de comunicação para quando tem. Vários tipos de pessoas dentro de um grupo. E aí a pessoa que está falando com elas usa se no final. É uma maneira que está sendo usada bastante mas ainda não é uma maneira aceita pela língua portuguesa oficialmente. Mas é um movimento está acontecendo. Eu acho como eu já falei eu acho que é algo que não tem volta. É uma discussão que vai ser cada vez mais presente mais falada mais popular.

Elisa: [00:20:27] E eu acho ela interessantíssima acho incrível. Eu acho que é preciso ter essa discussão mesmo e a gente já está começando já começamos e tomara que só evolua cada vez mais. Eu vejo muito hoje por exemplo trabalho numa empresa que é a Argentina. Então eu falo basicamente espanhol o tempo todo e eu vejo que em espanhol que é uma língua irmã do português prima talvez. Eles também fazem. Eles também colocam esse é no final. E eu acho incrível porque são duas línguas que estão fazendo movimentos separados mas assim é um movimento parecido ao mesmo tempo. Então isso está acontecendo e tomara que só que um dia daqui quem sabe alguns 50 anos já não tenha na língua portuguesa um pronome neutro porque vai fazer muito para fazer muito mais pessoas se sentirem incluídas. Na linguagem e aí vai ser muito mais fácil para todos os quatro itens brasileiros ou que falam português trabalharem. Bom é isso. Mais uma vez eu queria agradecer ou é o Twitter Collective e eu queria convidar também a todo mundo a somar nessa discussão e colocar coisas que vocês acham interessantes e que vocês talvez conversem com os amigos de vocês sobre neutralidade e inclusão de gênero. Eu me interesso muito por esse tema e eu convido vocês de novo a assistir esses vídeos feitos pelas outras pessoas dos outros países que também têm desafios de neutralizar o gênero na língua deles. E é isso muito muito muito obrigada e até a próxima. Tchau.

Elisa: [00:00:01] Hello everybody, how are you? My name is Elisa and I am here at the invitation of the UX Writers Collective. I am very happy about this invitation even to talk a little about gender neutrality and inclusion in the Portuguese language. This project that is called Gender Inclusive Language Project is a project that will talk a lot about the languages that have this difficulty and challenge of neutralizing and including all people. When you read a text you feel included in that text so the Portuguese language is one of those. It is one of those languages that has this challenge. I even invite you to watch the videos of the other languages that will also be available, but I will talk about the Portuguese language and especially about Brazil. Then I also invite people from other countries whose language is also Portuguese to add things that may not be discussions that are in force here in Brazil, but maybe in other Portuguese-speaking countries they are already more developed, even this issue of gender inclusion. So I invite you to put there all the links and research and everything you have seen about it. That’s good. So I will tell you a little bit about myself and I am Elisa. Today I work as a leader in the free market and also I have worked as a Twitter at Rot Mart which is a company in Belo Horizonte which is the city where I am currently and I also helped to found the Twitter BH which and Ademir.

Elisa: [00:01:51] We did not have any more face-to-face meetings. It’s a collective of people here in BH that we have meetings to talk about what’s writers and Get Writing for those who want to start in the What Whitman career and I have also worked as a translator and teacher of English and French, so languages are the things I most like to study. I find it incredible and I see that there are these challenges in the case of Portuguese, not only Portuguese, but in the case of Portuguese, which is my native language, I see that there are huge challenges in terms of gender inclusion. It is very difficult sometimes for you to talk. To really write a sentence is for anyone who is reading the sentence to read that sentence without feeling identified often as the Portuguese. The neuter a the neuter version of Portuguese and masculine. Often she does not include other people like women or LGBT people which is the most. Within that environment the person may feel that that phrase is not speaking to them. We have much research nowadays that show that this is a reality. I can leave the link to these surveys here for you, but many times I read them, for example, sometimes I enter a site and read, “The site already has my name and I read “Welcome Elisa” and I find it very strange, as if the site was not talking to me.

Elisa: [00:03:32] Then, I imagine that several other people also feel this way and I have talked to them. Of course, those who are from Wall Street work with that. He notes that every day he talks to other people who also feel the same way. And I know that this theme is not talked about as much by several people who don’t work with this and I imagine that a great part of Brazil has not had contact with this theme, even with the gender neutrality and gender inclusion, but at the same time I see that this is growing in Brazil and I imagine that in the other Portuguese speaking countries as well. With a necessary discussion because many times we, in our case that works with language for the internet, write things that all people will read and many times we have to write and it is very difficult to be inclusive because of the language limitation itself, so I came to bring some examples for you and some tips on how to be more gender inclusive. And I hope you like it. So here I brought some reports that show that this is a discussion that is growing in Brazil and I think that in the whole world we are talking on Twitter Collective with people from other languages who also have the same question.

Elisa: [00:05:08] So we see that in Brazil there are already people talking about this, and there are some people who don’t see the importance of this gender neutralization. Others don’t know much about the topic, and there are others who already come quite a bit. The importance of this neutralization. I am one of the people who sees a lot of importance in this update and. So they asked me some questions three little questions that I will answer here for you now. And the first is that you can describe how gender language is discussed in your culture. And it’s a bit of what I’ve already said I think that many companies are already concerned about gender neutrality. I think all experts and writers care about this inclusion not only. Today I work in a company that is in Argentina, so it is predominantly in Spanish and I see that they also worry about this because Spanish is also very similar to Portuguese in the sense it is a language that Portuguese in this case is a predominantly masculine language. I don’t see neutrality as a general goal today. I see that there are companies that care more companies that care less companies that don’t care yet. But I see it as a dead end because I think that those who have already started to worry are ahead of time and I think that in several years there will already be some neutral article some neutral subject.

Elisa: [00:06:45] I think it is the future even if it is informal because today it already exists informally but maybe in the future it will have something official even in grammar – hopefully. And how this affects the corporate work culture. I think it affects me speaking as a woman. Many times I realize that the corporate language is still very masculine, so many times I don’t feel represented. For example, when we are in a meeting and people are talking about ah, they use the expression a guy or there a guy. And it will come into our product and it will use that way I automatically always think of men and the products we develop are not necessarily for men. They are for everyone. And several researches have even shown that language shapes how we think. So, of course, if I speak for example. A MAN IS GOING INTO THIS ROOM One automatically thinks of a man entering the room. So, in this case, for example I don’t consider the guy to be neutral, for me he is not neutral. It is a way to neutralize or to include anyone in that sentence would be to speak to the person so instead of speaking a guy and speak the person or a person will enter that room for example because automatically our brain already imagines that it is a person and it doesn’t put the gender on that person.

 

Elisa: [00:08:25] So today I think it does, but I also see a great advance of people becoming more and more interested in this subject. The second question is what specific problems you see in your language today. And then I put some examples here in the next few slides that I’m going to show you that may sound mainly exclusionary because. I wouldn’t even say I’m weird because then we are used to seeing most things in the male gender. So it is not exactly strange for people like the Portuguese-speaking Brazilians, but it is excluding, and many times it is imperceptible, and we don’t even notice that it is excluding. So I will show you, for example, here. This was a search that I did on Google just before I made this presentation to you. I put the word magazine and put ‘you are ready’ in the feminine. And then there appeared things only related to me personally relationship and me and me my personal life is there when I put in the male gender appeared several things related to. Professionals so ready for the exchange or sometimes ready to live alone which is a personal thing but is not related to a relationship. Ready for exponential change. Anyway it even looks ready in English and ready yet. So it’s in that simple search that was a very quick search that I did.

Elisa: [00:10:09] I’ve noticed that if I put in the feminine things come up. Completely different from what appears in the masculine. And it’s another song that I did also very quickly that I went on LinkedIn and put the word salesman in the search. So here I wrote that let’s suppose I am looking for a sales job. So, I put in seller and saleswoman, and the searches appeared. Different results appeared, and then I went to see here that 17,000 results for salesperson and 1,200 results for salesperson appeared. So, for example, if I am a woman, or identify as a woman, and I want to work as a salesperson somewhere. I might look up the word saleswoman because that’s what comes to my mind. What I said before or the fashion language as we think so I am a salesperson. I don’t say that I am a salesman or a saleswoman. So what comes first in my mind of filling in there to place the vacancy for me would be for the salesperson. And if I did that it would show up a lot less results for me than if I put the salesperson in, and I imagine that all these salespeople that are here in the sector that I put in the male could also hire women. I am making this assumption I don’t know if it is true but. I think so, and it would be very interesting if in this case there could be a neutral version of the word salesman-saleswoman because then both men and women would have the same opportunities when looking for a job.

Elisa: [00:12:02] I did a developer search. And I got similar results, so I searched for the word developer. It came up 10,000 and I looked up the word developer and it came up 1400. And another interesting thing that I saw here was that when I put developer there was a form of gender neutrality and inclusion that is already being used a lot, which is putting the person before. So the developer person the developer person here has seen quite a bit which is very nice. And in the case of the developer I also saw a solution that is not ideal for gender inclusion which is to put this parenthesis with the because it is not a way that we normally write what we think we don’t think of when we are going to think of the developer for example, either we think developer or we think female developer. These are words that we know and that we use, this word developer is not a word that comes to our mind. So ideally of course it is a good intention to use it there in that case, but ideally it is better not to use it, but to use the developer. So here too the woman or the person who identifies as a woman searching for developer would get far fewer results than if she searches for developer.

Elisa: [00:13:33] Then comes question 3 would be how Wall Street or Asia What Fighters and team members or members work with this issue today. And then I wanted to show you several articles that we have, where several people interested in the theme and who study the same theme have written several articles that help us a lot. And I will show you that some. And tips for those who want to neutralize gender then for example. In this case of nouns that are used the same way in the masculine and feminine for example customers is a very easy way to neutralize and to include and not put the article or pronoun before. So instead of saying our customers put only customers of the company leaders is the same thing as instead of saying our the leaders of the company put only the leaders of the company or the leaders of the company. Same thing for event participants you can put event participants only or the people participating or the people attending. This already makes us think in a different way. If we put clients of the company what comes to our minds are not necessarily men. Same thing for company leaders if we just put the word leaders or the company’s leaders. We don’t necessarily think of men, and that includes all people all people feel included.

Elisa: [00:15:19] Another way there is already a how not to do it because many people nowadays use this X at the end of a word that could have for example salesman put a salesman and an X after a clothes after. This is not a good idea for several reasons but mainly because there are people who have some and some who use screen readers who have some visual impairment. No the screen reader cannot read these words so they end up not understanding what is written, and also people with dyslexia who have some difficulty reading. They also find it much harder to read that way. So this is a form that has already been used a lot and we have seen it being used, but I think you must have seen it being used less and less because it is not inclusive, on the contrary, it is not a word, no. There is no such word in our grammar. And often. And the screen reader can’t understand. So we prefer not to use this way of writing. The intention is good, but the result is not very nice. It is also another way to refer to groups of people and use alternative forms so for example instead of talking to the directors we can talk about the board of directors which is you and you are talking about a whole group of people that are not necessarily men or directors again like what I talked about the cognitive people.

Elisa: [00:17:06] We already think about men. The coordinators the same thing is easily replaceable by the coordination. And you also have this example of the deputies that can be the Congress or the chamber that in this case put gender on things for example the cell phone and the pen. In this case we don’t need to worry about gender neutralization. And more when I am talking to a group of people that I don’t know if they are men or women or if they are both and I need to neutralize that there so that all the people who read that feel included in that text because we are talking to them. But all those others. And all these other genres are things. I personally see no need to neutralize. É. There is also this tip that I talked about that I’ve talked about on LinkedIn on LinkedIn which is to replace the subject with people who then in this example cooking cooks develop their sense of taste and smell a lot. Quietly it can be replaced by people who cook develop a great sense of taste and smell. These are easy ways to neutralize and include all genders. Of course, Portuguese is a difficult language to do this in. These examples here are simple ways to do it but there are some challenges that today are very complicated even for people especially for people who write for digital products for all people. 

Elisa: [00:18:51] But there are some ways that are very easy which are these that I am talking to you about for example. And you have this way of putting the letter e or i at the end of words that would have a gender. So for example all or all to be replaced by all friends or welcome. But I have to say that this is a totally informal way of doing things, and nowadays I see it being used much more among groups of friends in informal chats. I believe in a very personal opinion but I believe that one day there will be a gender neutral pronoun in the Portuguese language and that may be it. But I think this is many years ahead but today there are already many people using this way of communication for when you have it. Various types of people within a group. And then the person who is talking to them uses if at the end. It is a way that is being used a lot, but it is not yet an officially accepted way in the Portuguese language. But it is a movement is happening. I think, as I said before, that there is no going back. It is a discussion that is going to be more and more present more talked about more popular.

 

Elisa: [00:20:27] And I find her very interesting, I find her amazing. I think it is necessary to have this discussion and we are already starting it, and I hope it will only evolve more and more. I see a lot today, for example I work in a company that is Argentina. So I basically speak Spanish all the time and I see that in Spanish that is a sister language to Portuguese prima maybe. They do too. They also put that is at the end. And I think it’s amazing because it’s two languages that are making separate movements but so it’s a similar movement at the same time. So this is happening and I hope that one day in maybe 50 years time there won’t be a neutral pronoun in the Portuguese language because it will do a lot to make a lot more people feel included. In language, and then it will be much easier for all four Brazilian or Portuguese-speaking items to work. Well, that’s it. Again I wanted to thank or is Twitter Collective and I also wanted to invite everyone to add to this discussion and post things that you find interesting and that you might talk to your friends about gender neutrality and inclusion. I am very interested in this topic and I invite you again to watch these videos made by other people from other countries who also have challenges of gender neutralizing in their language. And that’s it thank you very very very very much and see you next time. Bye.

Romanian

Slide 1

Salut

 

Eu sunt Adina și o să-ți vorbesc un pic despre limbajul incluziv în limba română. Acest video face parte din “The Gender inclusive language project”, un proiect la care participa UX writers și content designers din diverse țări ale lumii. 

 

Sperăm că prin această serie să deschidem conversații despre ce înseamnă un limbaj incluziv și să găsim împreună soluții pentru o comunicare în care femeile și persoanele non-binare sunt mai bine reprezentate și acceptate.

 

Slide 2

Înainte să începem, cine sunt eu totuși? Sunt UX writer, respectiv Content designer, cu un background de câțiva ani buni în marketing și copywriting. 

Am scris conținut de diverse feluri, de la conținut de site la email marketing și UX copy pentru soluții ecommerce, bănci, platforme de freelancing și companii software. Recent am scris și un curs, numit “The brand voice lab”.

 

Slide 3

OK, și acum să revenim la lucrurile importante. Cum spuneam la început, scopul acestui video este să discutăm despre limbajul nostru – cel de zi cu zi, și în special cel pe care-l folosim în rolul de creatori de conținut. Când spun conținut mă refer și la articole, și la conținutul principal al unui site, și la postări de social media, și la textele din interfață aplicațiilor, adică la tot, de fapt.

 

Indiferent de format, scriem cu un scop și un public anume în minte și ambele contribuie la modul în care formulăm acel mesaj. În mod ideal ne dorim să influențăm cumva persoanele care văd conținutul nostru – să cumpere, să se aboneze sau să folosească o aplicație. Vorbesc despre lucrurile astea pentru că e important să nu uităm că a fi creatori de conținut înseamnă a fi creatori de conversații și felul în care scriem o știre sau descriem un produs formează percepții, așa cum se întâmplă și într-o discuție directă cu o prietenă sau un coleg.

 

Există însă cel puțin 2 diferențe importante între o discuție între prieteni și una pe care o deschidem prin conținutul publicat:

– în primul rând, dimensiunea audienței –  într-o discuție amicală reacțiile sunt limitate la grupul respectiv, dar un articol de blog poate fi citit de mii de persoane, așa ce ce spui acolo poate avea un impact mult mai mare

– în al doilea rând, dimensiunea impactului – în discuția amicală schimbul de idei și reacții este rapid – ai șansă să înțelegi repede ce efect au cuvintele tale; în cazul articolului feedback-ul este aproximativ, pentru că dincolo de comentarii (pe care poate le primești sau poate nu), pur și simplu nu știi întotdeauna cum a fost interpretat mesajul tău și cum afectează, poate, atitudinea sau acțiunile altora. Așa că e și mai important să îți alegi cu atenție cuvintele.

 

Ce vreau să spun cu acest intro de fapt este că ce scriem e echivalent, într-un fel, cu ce facem. Dacă scriem prietenos, deschidem ușa pentru o prietenie. Dacă scriem cu prejudecăți, validăm acele prejudecăți. 

 

Slide 4

Scopul limbajului este să ne pună în contact, să transmită cine suntem și ce vrem, că să ne putem înțelege și colabora. 

Atunci când limbajul pe care-l folosim în mod obișnuit este mai favorabil unui grup și exclude sau minimizează alte persoane, vorbim despre un limbaj non-incluziv. Adică un limbaj care nu mai servește scopului sau fundamental.

 

Slide 5

Dacă sună un pic abstract când zic “limbaj non-incluziv”, încearcă să-ți imaginezi scena asta: managerul organizează o ședință de echipă, dar atunci când vorbește face contact vizual cu o singură persoană din echipa. Sau poate îți e mai ușor să te gândeșți la o întâlnire cu prietenii, unde bărbații se salută între ei dar nu spun “bună” și femeilor prezente. Cam așa se simte și limbajul non-incluziv –  e ca si cum ai spune “știu că ești aici, dar aleg să nu-ti vorbesc”.

 

Uneori lucrurile astea se întâmplă fără rea intenție, poate dintr-un fel de stanjeneala socială, și e ok – ni se poate întâmpla tuturor. Doar că efectul se resimte oricum, din păcate – și e ușor să te simți pe lista persoanelor neimportante sau “de ignorat” în situații ca astea.

Dacă ar trebui să simți efectul asta în toate situațiile prin care treci într-o zi oarecare – fie că mergi la școală sau la job, intri într-un magazin sau chemi un electrician sau orice alte feluri de interacțiuni – cred că ai trece dincolo de o stare de disconfort și ai începe să-ți pui alte întrebări despre cei din jur, si despre tine.

 

Slide 6

Sunt foarte multe studii care analizează impactul limbajului non-incluziv, dat fiind că e o situație pe care o vedem în multe limbi vorbite în lume. Poți vedea și accesa câteva dintre ele la finalul acestui video așa că nu o să întru în detalii acum.

Ce ar fi important de spus însă este faptul că vocabularul nostru zilnic e uneori vinovat de forme de discriminare și “auto-discriminare” care influențează viețile femeilor și persoanelor non-binare. Când spun “auto-discriminare” mă refer la percepții de genul “eu nu sunt suficient de bună ca să fiu manager” sau “fetele nu pot să fie ingineri”.

 

Pe scurt, limbajul în care genul masculin este cel predominant, adică îl folosim aproape natural că varianta standard în exprimare, perpetuează stereotipuri sau creează unele noi despre rolul femeilor și al persoanele LGBTQ+ 

Și mai pe scurt: cuvintele au impact. Dacă ți le alegi cu grijă poți avea un impact social extraordinar.

 

Slide 7

Limbile cu gen gramatical sunt construite în jurul formelor de masculin – fie că vorbim despre substantive, fie că vorbim despre pronume. În consecință, cuvintele feminine apar că variații ale acestora, de obicei prin sufixuri specifice – în română “iță” sau “ă” ar fi câteva exemple.

 

Tot în consecință, variantele feminine sunt practic subordonate masculinului și asta se traduce, mai des decât ar fi cazul, în norme sociale cu același tipar pe care continuăm să le impunem sau să ni le asumăm, după caz.

 

Când începem să vorbim, in copilarie, începem practic să punem etichete pe tot ce ne înconjoară – ăsta e un măr, asta e o rochie, ăsta e un câine – și să împărțim lumea în masculin, feminin și neutru. De aici și până la a deduce că ierahia genurilor gramaticale se aplică și persoanelor din jurul nostru (inclusiv nouă) e un pas destul de mic. Genul ăsta de etichetare duce uneori la discriminarea pe care am menționat-o mai devreme – ajungem să judecăm și comparăm abilitățile, drepturile și meritele persoanelor prin filtrul genului. Adică să gândim în stereotipuri.

 

Slide 8

Ok, am vorbit despre impactul limbajului la nivel general, dar care e situația în limba română?

 

Slide 9

Limba română face parte din categoria limbilor cu gen gramatical, în care toate substantivele și pronumele au gen masculin, feminin sau neutru. Alte exemple din categoria asta sunt spaniola, franceza, araba, germană și rusa.

 

Din motive istorice și culturale, genul masculin este cel implicit în limba română, adică “el” e opțiunea principala în exprimare.

 

De exemplu, vedem destul de des (spre aproape exclusiv) termeni că “utilizator”, “client”, “pacient” sau “angajat” în site-uri, emailuri sau aplicații mobile. Cum toate sunt de gen masculin, e că și cum persoanele de gen feminin sau non-binare nu există.

 

Dacă ți se pare un pic exagerat, încearcă un test simplu: schimbă niște termeni de la masculin la feminin și vezi cum se simt bărbații atunci când li se vorbește așa. De exemplu, cum s-ar simți un programator care citește un anunț de angajare intitulat “căutăm programatoare cu experiență” sau cum ar fi dacă toate paginile de creare de cont ar spune “creează-ți cont de clientă”?

 

O altă problemă în limba română este confuzia legată de “sex” și “gen”. Deși nu înseamnă deloc același lucru, conceptele astea sunt folosite aproape aleator, uneori chiar amestecate, și aproape exclusiv binar.

 

Slide 10

Vestea bună e că există soluții simple pentru toate aceste lucruri, care pot transforma limbajul nostru comun într-unul incluziv.

 

Slide 11

Să începem cu masculinul generic. Preferința pentru genul masculin este cumva automată și e destul ușor de înțeles de ce apare și în interfețe web sau mobile.

Uneori spațiul este o problema în sine, pentru că e limitat și nu poți folosi ambele forme (adică masculin și feminin), dar există și pentru asta soluții.

 

De exemplu, poți să reformulezi textul în așa fel încât să nu mai ceară acordul cu genul. În exemplele de față, dacă înlocuiești substantivele cu formulări la persoana  întâi (eu “am cont”) sau a doua (“Plătești TVA?”) nu mai trebuie să alegi un gen sau altul. Ambele variante au un beneficiu în plus: îți transformă textul într-unul mai conversațional, în care persoana respectivă se simte mai implicată.

 

O altă soluție, și mai simplă, este să menționezi și sufixul pentru genul feminin.

 

Slide 12

Dacă ai de-a face cu instrucțiuni sau texte mai ample, poți încerca să folosești formule de plural sau politețe, atunci când nu implică un gen anume. Că să fie mai clar la ce mă refer, gândește-te la diferența între a spune “Oferta este valabilă pentru abonații noștri” și “Oferta este valabilă pentru persoanele abonate” sau “Oferta este valabilă pentru dvs., în urmă abonării”.

 

Abordarea asta nu e întotdeauna ușoară sau posibilă, așa că o altă soluție este reformularea textului în așa fel încât să eviți raportarea la un anumit gen. În cazul de față, varianta “Păstrați autentificarea activă” folosește formă de politețe, fără să ceară acordul cu genul.

 

Ar fi bine să ai în vedere faptul că formulările politicoase nu se potrivesc tuturor produselor sau tipurilor de clienți și cliente, și tinde să facă textele un pic mai greu de citit și scanat. Asigură-te că soluția asta se potrivește în contextul tău și, dacă nu pare să fie o idee bună, încearcă adresarea directă, la persoana a doua, pe care am discutat-o în slide-ul anterior.

 

Slide 13

Un alt exemplu de masculin generic în interfață sunt textele ajutătoare (sau placeholder). Conform statisticilor recente, femeile înseamnă 51% din populația României, așa că pentru orice nume masculin folosit că exemplu sigur putem găsi ușor un nume feminin.

E destul de improbabil că toate persoanele care completează un formular să aibă un nume masculin așa că schimbarea acestor texte cu sugestii de gen feminin sau, și mai bine, nume neutre de gen este o soluție simplă care transmite un mesaj pozitiv.

 

Și încă o mențiune aici: alegerea unei forme de adresare (adică doamna, domnișoară, domnul) poate fi destul de inconfortabilă. În limbajul de zi cu zi, “doamna” implică o oarecare vârstă și statut marital, spre deosebire de “domnul” care e doar o formă de respect. Soluția cea mai simplă este să elimini aceste câmpuri sau, dacă trebuie totuși incluse, să le afișezi că opționale și nu obligatorii.

 

Slide 14

Și, desigur, cea mai prietenoasă soluție => adresează-te direct ambelor genuri atunci când poți.

 

Slide 15

Și am ajuns la genul profesional 🙂

Istoric vorbind, aproape toate ocupațiile au primit o denumire masculină, dat fiind că femeile aveau acces limitat sau deloc în mediul profesional. Dintre cele 4300+ de ocupații din România doar aproximativ 20 sunt menționate cu forme de feminin și sunt ocupații legate de roluri tradiționale ale femeilor – femeie de serviciu, guvernantă sau îngrijitoare.

 

Clasificarea asta în mod cert nu mai reflectă realitatea în care femeile sunt programatoare, inginere, ministre sau orice altceva își aleg că profesie. Faptul că folosim doar denumiri de meserii la masculin (chiar și atunci când avem ilustrații cu persoane de gen feminin, că în imaginile de aici) poate transmite mesajul că rolurile sunt deja stabilite și că unii sunt mai potriviți sau merită mai mult să aibă o anumită carieră. 

 

Există studii care au arătat cât de receptivi sunt copiii la astfel de mesaje și cât de ușor este să asocieze o ocupație cu un anumit gen așa că folosirea titlurilor masculine atunci când vorbim despre profesii nu face decât să reconfirme stereotipuri de gen. Și uneori asta poate fi suficient ca să te facă să renunți la un vis din copilărie și să crezi, de exemplu, că doar bărbații pot fi astronauți.

 

Slide 16

În 2021, România a fost pe locul 25 din 27 în UE din perspectiva Indicelui egalității de gen, o valoare care nu s-a schimbat aproape deloc din 2010 încoace. Ce înseamnă asta? Înseamnă că în România femeile sunt mai expuse riscului de sărăcie decât bărbații, înseamnă că cele mai multe lucrează în domenii cu salarii mici, și mai înseamnă că sunt mai puține femei în conducerea companiilor private sau în roluri politice decât în majoritatea țărilor europene. În mod clar îmbunătățirea situației depinde de multe elemente, dar putem începe cu pași mici și de impact, cum ar fi să nu mai promovăm stereotipuri de gen în mediul profesional.

 

Fie că e vorba despre un manual, o campanie în social media, un site sau un anunț de angajare, folosește un conținut incluziv, care nu face presupuneri despre abilitățile sau carieră cuiva pe baza genului. Încearcă să-ți adaptezi limbajul scris și vizual astfel încât să te adresezi tuturor genurilor, binare și non-binare, că să nu fie unii mai egali decât alții.

 

Slide 17

În prezent cele mai multe anunțuri de angajare folosesc titluri de joburi la genul masculin. Cum ar fi dacă situația ar fi invers și toate ar folosi forme de feminin? S-ar mai simți un bărbat confortabil să aplice pentru un rol de casiera sau chimistă sau agentă de vânzări?

Asta clar nu e soluția pe care o propun, pentru că scopul este să fim toți incluși și incluse. 

 

Așa că dacă te întrebi ce gen ar trebui să fie vizibil în titlul unui anunț, răspunsul este: toate. Dacă aș fi spus “ambele” ar fi însemnat să limităm audiență la persoanele de gen masculin și feminin, însă există mai multă diversitate decât cea binară. Așa că prin “toate” mă refer la genurile masculin, femin și non-binar.

Poți face asta indicând genurile într-o paranteză, folosind M pentru masculin, F pentru feminin și D sau G-N pentru persoanele non-binare. D reprezintă termenul “divers” iar “G-N” este acronimul pentru “gender neutral”. Ca un trivia fact, în Germania menționarea genurilor în anunturile de angajare este obligatorie prin lege de câțiva ani.

 

Dacă menționarea tuturor genurilor nu este o variantă posibilă (deși este cea mai incluzivă), menționează măcar și forma de feminin în anunț – ca în sugestia de aici, psiholog – psihologă.

 

Slide 18

Deși nu sunt foarte populare sau vizibile, acum există mult mai multe forme de gen feminin pentru nume de profesii. De bancheră, comisară și până la decană sau primară, există multiple variante de reprezentare a femeilor în ceea ce privește meseriile. Folosirea lor, în locul variantelor masculine, poate să încurajeze accesul în aceste domenii și să reducă din prejudecățile despre cine sunt persoanele potrivite pentru astfel de roluri.

 

Poți vedea mai multe exemple și recomandări în Ghidul pentru limbaj neutru din perspectiva genului, publicat de Parlamentul European în 2018. 

 

Slide 19

Adaptarea titlurilor este primul pas, însă nu singurul. Descrierea dintr-un anunț e alt element care poate influență cine aplică sau nu la un job. Conform unor studii recente din America, diverși termeni deja clasici sunt percepuți diferit de femei și bărbați. De exemplu, cuvinte că “superstar”, “guru” sau “competitiv” sunt văzute ca fiind specifice genului masculin, așa că unele femei se pot simți nepregătite pentru un job descris așa. Statistic femeile sunt mai confortabile cu descrieri care fac referire la atribute că “atenție”, “flexibilitate” sau “încredere”.

Asta nu înseamnă că femeile nu pot fi competitive sau că își doresc doar joburi care cer multă atenție. Înseamnă doar că imaginea creată de anumite cuvinte poate atrage sau descuraja, în funcție de gen.

 

Asta se vede și în felul în care femeile și bărbații iau decizia de a candida pentru un job – bărbații aplică atunci când simt că acoperă 60% din cerințe, în timp ce femeile au nevoie de un procent de 100% că să simtă că e ok să aplice. Cuvintele incluzive, care evita acordul cu genul masculin și nu sugerează o tipologie masculină, împreună cu o lista de cerințe realistă, adică nu una care descrie o persoană imposibil de multilateral dezvoltată, pot face diferența între a avea 10 sau 100 de persoane care aplică la un job.

 

Slide 20

Și am ajuns la confuzia dintre sex și gen. Când vine vorba de gen și sex există o oarecare confuzie în general, nu doar în limba română. Există diverse situații în care cele 2 cuvinte sunt folosite fără a fi înțelese – o să vedem imediat câteva exemple în acest sens. 

Implicațiile acestei confuzii merg dincolo de un text online, așa că e important să facem o distincție între cele două și să le folosim în mod corect. 

 

Așadar, atunci când vorbim despre “sex” ne referim la o categorie biologică care ne este atribuită la naștere. În funcție de trăsăturile fiziologice și cromozomi, primim un certificat în care sexul este fie feminin (sau femeiesc) fie masculin (sau bărbătesc). 

 

“Genul” este o categorie socială, care asociază anumite trăsături și comportamente cu sexul feminin sau masculin. Acestea reprezintă, de fapt, rolurile de gen, adică așteptările celor din jur despre cum ar trebui să fie o față sau un băiat – de la aspectul fizic, la maniere, carieră potrivită sau lucrurile pe care ar trebui să le facă în viață. 

 

Spre deosebire de “sex” și “gen”, care sunt concepte despre cum suntem văzuți din exterior, identitatea de gen este despre auto-percepție. Identitatea de gen se referă la propriile preferințe și alegeri, de la cum ne place să ne îmbrăcăm sau să ne tundem părul la cum ne simțim cel mai confortabil să interacționăm sau pur și simplu să fim. 

Identitatea de gen este un spectru care nu se mai raportează la sexul feminin sau masculin că repere absolute, pentru că în viață de zi cu zi nu suntem niște tipare umblătoare – avem personalități, aspirații, bucurii și frici de foarte multe feluri, pe care nu ni le “alegem” în funcție de sexul din certificat sau rolul de gen cu care este obișnuită societatea. 

Acest spectru al identității include genuri binare și non-binare.

 

Cu aceste distincții clare, sper, hai să vedem câteva exemple de folosire a genului în interfețe.

 

Slide 21

Există încă destule site-uri (de la magazine online la furnizori de utilități) care îți cer să alegi un gen atunci când îți creezi cont. Nu prea am întâlnit situații în care genul să se reflecte cumva în experiența ulterioară, adică în conținut sau produse adaptate genului ales, așa că de cele mai multe ori nu e clar de ce ni se cere declararea genului. În plus, opțiunile sunt în general feminin sau masculin, fără să includă persoanele binare sau pur și simplu opțiunea de a nu indica un anumit gen.

 

Deci cum putem face formulare neutre de gen? În primul rând, ar trebui să fie clar de ce e nevoie de această informație – pentru noi, că autori ai formularului, și pentru persoanele care trebuie să-l completeze. Dacă nu există un motiv suficient de bun (de exemplu unul legal sau medical), cel mai simplu ar fi să elimini această întrebare. Asta înseamnă că și formularul sau procesul de creare de cont va fi mult mai simplu de completat și deci mai plăcut pentru toată lumea.

 

Dacă vrei totuși să ceri această informație, asigura-te în primul rând că vorbești despre gen (și nu sex) și apoi că există opțiuni prin care toată lumea se poate simți reprezentată – binare și non-binare.

 

În unele cazuri, de exemplu platforme de recrutare sau rețele sociale, este recomandată și varianta afișării pronumelui preferat de persoană respectivă. În exemplul de aici, luat din Facebook, alegerea unui pronume înseamnă un mod de reprezentare a identității persoanei respective, dar și un mod prin care alte persoane vor ști cum să i se adreseze în mod corect.

 

Slide 22

Toate exemplele din acest video sunt doar câteva cazuri, relativ comune, în care limbajul pe care-l folosim acum nu este incluziv. Există multe alte situații sau tipuri de comunicare în care apare limbajul non-incluziv și în care interactionăm mai degrabă conditionați de stereotipuri.

 

Din fericire, limba română, ca orice limbă din lume, este un element viu, care poate evolua odată cu noi. Și pentru asta trebuie doar sa acordăm mai multă atenție vocabularului pe care-l folosim și sa continuam să exersăm reguli noi, incluzive.

 

Slide 23

Aici sunt câteva idei simple care ne pot ajuta să scriem și să comunicăm mai empatic și mai incluziv. Chiar dacă standardul actual, în care folosim masculinul generic aproape ca un reflex, este simplu și la îndemână, nu e de fapt atât de complicat să trecem la un limbaj incluziv.

 

Într-un fel extrem de simplificat, tot ce trebuie să facem este că în loc de “bună ziua, doamnelor și domnilor” să spunem “bună ziua tuturor”. Și mai trebuie să ținem minte că deși nu știm mereu cu cine vorbim prin textul nostru, ar trebui să scriem în așa fel încât toată lumea să se simtă binevenită în conversație.

 

Că autori de conținut, scopul nostru este să comunicăm și să ghidăm. Asta înseamnă că avem responsabilitatea impactului pe care îl au cuvintele noastre – de la manuale școlare la anunțuri de angajare. Din fericire, avem și libertatea să rescriem reguli sau tipare care nu mai reflectă realitatea.

 

Slide 24

În concluzie, cuvintele pot invita sau, dimpotrivă, pot exclude. Cum vorbim definește atmosfera și exprimă ce considerăm a fi sau nu acceptabil.

Cum vorbim este și ceva ce putem controla și schimba imediat. Dacă folosești un limbaj incluziv asta nu înseamnă că cineva pierde și altcineva câștigă. Dimpotrivă – un limbaj incluziv ne permite tuturor – femei, bărbați și persoane LGBTQ+ – să participăm.

 

Slide 25

N/A

 

Slide 26

Îți mulțumesc pentru atenție și să ne auzim incluziv!

Slide 1

Hello! My name is Adina and I’ll be talking to you a bit about inclusive language in Romanian. This video is part of “The Gender Inclusive Language Project”, a project which gathers UX writers and content designers from various countries of the world.

 

Through this series we hope to initiate conversations about what an inclusive language is and to find, together, solutions for communications in which women and non-binary persons are better represented and accepted.

 

Slide 2

Before we begin, who am I though? I’m a UX writer/ Content designer, with several years of experience in marketing and copywriting. I’ve written all sorts of content, from website content to email marketing and UX copy, for ecommerce products, banks, freelancing platforms and software companies. Recently, I wrote a course titled “The brand voice lab”.

 

Slide 3 

OK, now let’s get back to the important stuff. As I said earlier, the purpose of this video is to discuss our language – our day to day vocabulary and, especially, the one we use as content creators. When I say “content” I’m talking about articles, website content, social media posts or app interface copy, so pretty much every type of content out there.

 

Regardless of the format, we write content with a specific goal and audience in mind, and both elements impact the way we formulate our message. Ideally, we want to somehow influence the people who consume our content – whether to buy, subscribe or use our app. I’m mentioning these things because it’s important to remember that being content creators implies creating conversations, and the way we write a piece of news or describe a product creates perceptions, just like in an informal discussion with a friend or colleague.

 

But there are at least 2 important differences between a friendly chat and a discussion we start through our published content:

  • Firstly, the size of the audience. In a friendly chat the reactions we create are limited to the respective group, but a blog article can be read by thousands of people, so what you communicate through it can have a much bigger impact.

  • Secondly, the momentum of the message. In a friendly chat the exchange of ideas and reactions is fast, meaning you get a chance to learn the impact of your words quickly. In the case of the blog article, feedback is only approximate, because beyond comments (which you may or may not get), you just don’t really know how your message was interpreted and how it might affect the attitudes or actions of others. So it’s very important to choose your words wisely.

 

 

What I’m trying to say with this intro is that what we write is equivalent, in some ways, with what we do. If we create friendly content, we open ourselves to friendships. If we write with prejudice, we validate those prejudices.



Slide 4

The purpose of language is to put us in contact, to describe who we are and what we want, so that we can understand each other and collaborate.

When our everyday language favors a certain group and excludes or minimizes other persons, we’re dealing with non-inclusive language. And that’s a language that doesn’t serve its foundational purpose anymore.

 

Slide 5

If it sounds a bit abstract when I say “non-inclusive language”, try to imagine this scene: a manager gathers the entire team for a meeting, but when they talk they make eye contact with only 1 person from the team. Or maybe it’s easier to think about a group of friends meeting at a restaurant, where men greet each other but don’t say “hello” to the women present. 

That’s roughly what non-inclusive language can feel like – it’s almost like saying “I know you’re here, but I choose not to talk to you.

 

Sometimes, these things happen without ill intent, out of social awkwardness for example, and that’s ok – it can happen to the best of us. But their impact can be felt anyway, sadly, and it’s easy to feel like the unimportant or “ignorable” person in the room in such cases.

If you had to feel like this in every situation you go through in a random day – at school or work, in a store, when talking to a plumber or in any other type of interaction – I think you might feel more than just uncomfortable and you might start questioning both yourself and those around you.

 

Slide 6

There are a lot of studies analyzing the impact of non-inclusive language, given that it’s a problem in many languages around the world. You can check out some of them at the end of this video, so I won’t go into details right now.

What’s important to mention though, is the fact that our daily vocabulary is sometimes “guilty” of discriminatory and self-discriminatory formulas which influence the lives of women and non-binary persons. By “self-discriminatory” I mean perceptions such as “I’m not good enough to be a manager” or “girls can’t be engineers.”

 

In short, a language in which the masculine gender is the predominant one, meaning it’s used as the standard gender in our casual conversations, is a language which perpetuates stereotypes and occasionally creates new ones about the role of women and LGBTQ+ persons.

 

Words have an impact. If you choose them carefully you can have an extraordinary social impact.

 

Slide 7

Gendered languages are built around the masculine gender, for both nouns and pronouns. As a consequence, feminine words appear as variations of the masculine, usually through specific suffixes – “iță” or “ă” are some examples in Romanian.

 

Also as a consequence, feminine words are practically subordinated to the masculine and that translates, more frequently than it should, into social norms with the same pattern, which we continue to impose or adopt.

 

When we begin to talk, in our childhood, we basically start labeling everything around us – this is an apple, this is a dress, this is a dog – and dividing the world in masculine, feminine and neutral areas. It’s just a small step from this to assuming that the grammatical gender hierarchy also applies to people around us. This type of labeling sometimes leads to the type of discrimination I mentioned earlier – we begin to judge and compare the abilities, rights and merits of people through the filter of gender. Which is another way of saying that we start thinking in stereotypes.

 

Slide 8

OK, we talked about the impact of language in general, but what’s the status in Romanian?

Slide 9

Romanian is part of the gendered languages group, in which all nouns and pronouns have a masculine, feminine or neutral gender. Other languages in this group include Spanish, French, Arabic, German and Russian.

 

Due to historical and cultural reasons, masculine is the generic gender in Romanian, meaning “he” is the default option in conversations.

 

For instance, we often (close to exclusively) see terms such as “user”, “client”, “patient” or “employee” in various emails, websites or mobile apps. As they’re all maculine nouns, it almost feels like women or non-binary persons don’t exist.

 

If you think that’s a bit of an exaggeration, try this simple test: change some terms from their masculine form to the feminine one and see how men feel when they’re addressed like that. For example, how would a male software developer feel when reading a job ad titled “Hiring experienced female developers” or what would it be like if all account creation pages would state “create your female client account”?

 

Another problem in Romanian is the confusion around “sex” and “gender”. Although they have different meanings, these concepts are being used almost randomly, sometimes even mixed together, and almost exclusively in a binary fashion.

 

Slide 10

The good news is that there are simple solutions for all these things, solutions which can turn our day to day language into an inclusive one.

 

Slide 11

Let’s start with the generic masculine. The preference for the masculine gender is almost subsconscious and it’s relatively easy to understand why it’s the main choice for both web and mobile interfaces.

Sometimes the limited space available is a problem in itself, as it means you can’t use both gender forms (feminine and masculine), but there are workarounds for this too.

 

For instance, you can rephrase the text so that it doesn’t require you to conjugate verbs or adjectives to align with nouns or pronouns. In these examples, if you replace the nouns with 1st person (“I have an account”) or 2nd person forms (“Paying VAT?”) you no longer have to choose one gender or the other. Both options come with a bonus benefit: they make your text more conversational, meaning the reader will feel more involved.

 

Another, simpler, solution is to just include the femine suffix as well.

 

Slide 12

If you’re dealing with more complex instructions or texts, you can try to use plural or polite forms, when they don’t involve a specific gender. To make it clearer, think about the differences between saying “This offer is available to our subscribers (male plural)” and “This offer is available to all subscribed persons” or “This offer is available to you, as you’re subscribed”.

 

This approach isn’t always easy or possible, so another solution is rephrasing the text so that you avoid gender conjugation. In this case, the version “Keep your authentication active” uses a polite form which doesn’t reference a specific gender.

 

Keep in mind that polite forms aren’t appropriate for all products or client profiles, and they do tend to make texts a bit harder to read and scan. Make sure this solution fits your context and, if it doesn’t look like the best idea, try a direct approach, using the 2nd person form we discussed in the previous slide.

 

Slide 13

Another example of the generic masculine in interfaces are placeholder texts. According to recent statistics, women represent 51% of Romania’s population, so for every male name used as an example we can easily find a female example.

It’s pretty unlikely that all persons filling in a form have a male name, so changing these placeholders with female suggestions or, even better, gender-neutral names is a very simple solution sending a great, positive message.

 

And one more thing: choosing a title (meaning mrs., ms., mr.) can be quite uncomfortable. In day to day vocabulary, “mrs.” implies a certain age range and marital status, as opposed to “mr.” which is just a form of respect. The easiest solution is to just remove these fields or, if they absolutely must be kept, to show them as optional, not mandatory ones.

 

Slide 14

And, of course, the friendliest option: speak to both genders when you can.

 

Slide 15

And we reached the professional gender 🙂

 

Historically speaking, almost all professions got a masculine title due to the fact that women had little to no access to the workforce. Out of the 4300+ occupations indexed in Romania, only about 20 are mentioned with a feminine form and they’re all linked to traditional female roles – for example “cleaning lady”, “governess” or “caretaker”

 

This classification certainly doesn’t reflect reality anymore, as women now work as software developers, engineers, ministers or any other profession they choose. The fact that we still only use masculine versions of these professions (even when the imagery used shows women, like in these examples) can send the message that roles are clearly defined and some are better or deserve more to have a certain career.

 

There are studies that show how receptives kids can be to such messages and how easy it is for them to associate a certain job with a certain gender, so using masculine profession titles can only serve to reconfirm gender stereotypes. And sometimes that’s all it takes to make you abandon your childhood dream and think, for example, that only men can become astronauts.

 

Slide 16

In 2021, Romania ranked 25th out of 27 in the EU’s Gender Equality Index, a score that virtually hasn’t changed since 2010. What does that mean? It means that women in Romania are more exposed to poverty risk than men, that most women work in low-paying industries and that we have less women in boards of directors or political roles than the European average. 

Clearly, there are lots of elements that need to change to improve this status, but we can start with small steps, such as by no longer promoting gender stereotypes in our fields of work.

 

Whether it’s a course book, a social media campaign, a website page or a job ad, use inclusive language which doesn’t make assumptions about someone’s abilities or career based on their gender. Try to adapt your written and visual language so that you address all genders, binary and non-binary, so that we no longer have some be “more equal” than others.

 

Slide 17

Currently most job ads use masculine role titles. But what would it be like if the situation was the other way around and all of them used feminine titles? Would a man still feel comfortable to apply for a “cashieress”, “chemistess” or saleswoman role?

This is definitely not a solution I’m suggesting, because the goal is for all of us to be included.

 

So, if you’re wondering which gender should be visible in a job ad, the answer is: all of them. If I’d have said “both” that would’ve meant limiting the audience to male and female persons, but there’s more diversity than just the binary one. So by “all of them” I’m referring to masculine, feminine and non-binary genders.

 

You can apply this by mentioning genders in parentheses, using M for masculine, F for feminine and D or G-N for non-binary persons. D stands for “diverse” and “G-N” is the acronym for non-binary persons. As a trivia fact, mentioning genders in job ads has been mandatory by law in Germany, for the past couple of years.

 

If mentioning all genders isn’t possible (although it is the most inclusive one), make sure to at least include the feminine form in your ad – like in this suggestion for psychologists. 

 

Slide 18

Although they’re not very popular or visible, we now have plenty of feminine versions for various professions. From bankers and commissioners to deans and mayoresses, there are several ways to represent women when it comes to professional roles. Using these, instead of the masculine ones, can encourage access in their respective domains and reduce prejudices about who’s the right person for the job.

You can check out more examples and recommendations in the European Parliament’s Guide for Gender-Neutral Language from 2018.

 

Slide 19

Adjusting titles is the first step, but not the only one. Job descriptions are another element that can influence who applies for a job and who doesn’t. According to recent studies from the USA, certain terms widely used in job descriptions are perceived differently by men and women. For example, words like “superstar”, “guru” or “competitive” are seen as male-specific and they can make some women feel unprepared for a job described as such. Statistically, women feel more comfortable applying for jobs which include terms like “attentive”, “flexible” or “trustworthy”. 

 

This doesn’t mean women aren’t competitive or that they only aspire to jobs demanding a lot of attention. It only means that the perception created by some words can attract or discourage, depending on the gender of the candidate.

 

This is also visible in the way women and men decide to apply for a job – men apply when they feel that they match 60% of the job requirements, while women need a full 100% to feel eligible.

Inclusive words, which avoid masculine gender conjugation and which don’t imply a masculine typology, along with a realistic requirements list (meaning not one describing an impossibly multiskilled person), can make the difference between having 10 or 100 persons applying for a job.

 

Slide 20

And we’ve reached the topic of “sex” versus “gender”. When it comes to gender and sex there’s a certain confusion in general, not just in the Romanian language. There are different situations in which these 2 words are used without a proper understanding of their meaning – we’ll see some examples soon.

The implications of this confusion go beyond a simple online text, so it’s important to make a clear distinction and to use them correctly.

 

So, when we talk about “sex” we’re referring to a biological category which is attributed to us at birth. Based on the physiological traits and chromosomes, we’re given a birth certificate in which the sex is either female or male.

 

“Gender” is a social category, which associates certain attributes and behaviors with the female or male sex. These actually represent the gender roles, meaning society’s expectations about how a girl or boy should be – from the physical appearance to manners, the appropriate career or the things they must do in their life.

 

Unlike “sex” and “gender”, which are concepts about how we’re seen from the outside, “gender identity” is all about self-perception. Gender identity represents our own preferences and choices, such as how we like to dress or cut our hair, how we like to interact and how we simply like to be and live our lives. 

Gender identity is a spectrum which doesn’t use the female and male sex as absolute reference points, because in real life none of us is a “template” – we have personalities, aspirations, joys and fears of so many different sorts, which we don’t “choose” based on our birth sex or the gender role most familiar to the society.

This identity spectrum includes binary and non-binary genders.

 

With these distinctions hopefully clear now, let’s look at some examples of gender being used in interfaces.

 

Slide 21

There are still lots of websites (from online shops to utility providers) which require you to choose a gender when creating an account. I didn’t really encounter situations in which this choice is somehow reflected in my user experience, such as in tailored content or products, so most of the time it’s not really clear why we’re asked to declare our gender. On top of that, the options are usually strictly female or male, excluding non-binary persons and not offering the option to simply not choose a gender.

 

So how can we create gender-neutral forms? First, it should be clear why we’re asking for this information – to us, as form owners, and to the persons completing it. If there isn’t a good enough reason (such as a legal or medical requirement), the simplest solution is to remove this question. That would simplify the form and the account creation process, making it a better experience for everybody.

 

If, however, you do want to collect this information, make sure you’re referring to “gender” and not “sex” and check that the options you include allow everybody to feel represented – both binary and non-binary persons.

 

In some cases, such as recruitment platforms or social networks, it’s recommended to include the option to display the preferred pronoun. In this example, from Facebook, choosing a pronoun allows you to represent your identity, while also letting others know how they should address you.

 

Slide 22

All the examples in this video are just a few, relatively common situations in which the language we use isn’t inclusive. There are a lot of other situations or communication channels where non-inclusive language appears and where our interactions are still biased by stereotypes.

 

Luckily, the Romanian language, like any other language in the world, is a live organism, which can evolve with us. And for that to happen all we need to do is pay more attention to our vocabulary and continue practicing new, inclusive rules.

 

Slide 23

These are some simple ideas that can help us write and communicate in a more empathetic and inclusive way. Even if the current standard, in which we use the generic masculine almost out of reflex, is easy and within reach, it’s not really that hard to move on to an inclusive language.

In a very simplified way, all we need to do is, instead of saying “hello, ladies and gentlemen”, just say “hello, everybody”. And we need to also remember that we don’t always know who we’re talking to through our text, so we should write in a way that makes everyone feel welcomed to the conversation.

 

As content creators our goal is to communicate and to guide. And that implies taking responsibility for the impact of our words – from school books to job ads. Fortunately, we also have the freedom to rewrite rules or patterns which no longer reflect reality.

 

Slide 24

In conclusion, words can invite or, quite the opposite, exclude. How we speak defines the general feeling and expresses what we consider acceptable or not.

How we speak is also something that we control and can change right away. If you use an inclusive language that doesn’t mean somebody loses and somebody else wins. On the contrary – inclusive language allows all of us – women, men and LGBTQ+ persons – to participate.

 

Slide 25

N/A

 

Slide 26

Thank you for watching and let’s talk inclusively soon!

Russian

Всем привет!

Это видео — часть проекта «The Gender-Inclusive Language Project». Цель этого проекта — показать, как писать гендерно-инклюзивные или гендерно-нейтральные тексты для интерфейсов (и не только). В проекте участвует много языков, и это видео посвящается русскому языку.

Сначала пара слов о себе. Меня зовут Кристина Левченя. По первому образованию я учительница английского и немецкого. Еще я закончила магистратуру по письменному и устному переводу в Майнцском университете в Германии и уже больше 4,5 лет перевожу интерфейсные тексты для приложений, веб-сайтов и ПО. Также я в прошлом году прошла курс повышения квалификации по программе «UX-писательство».

Итак, что же такое гендерно-нейтральный язык? Это язык, в котором нет отсылок к какому то одному полу или гендеру. В чем же разница между полом и гендером? Пол — это та анатомически данность, с которой человек рождается, а гендер — это то, как человек, родившийся мужчиной или женщиной, ощущает себя, ведет себя и воспринимается другими людьми в обществе. Гендер еще называют социальным полом, а людей, которые не определяют себя однозначно как мужчину или женщину, называют небинарными людьми. Так вот, гендерно-нейтральный язык учитывает людей всех гендеров и обращается ко всем одинаково, никого не игнорируя и не исключая.

Почему важно использовать гендерно-нейтральный язык? Многие ученые сходятся во мнении, что то, как мы говорим или пишем, не только отражает наше восприятие действительности, но и, в свою очередь, определяет его, влияет на то, как мы видим окружающий нас мир. Используя гендерно-нейтральные формулировки, мы сглаживает гендерное неравенство в самом языке, а это способствует тому, что и окружающая нас реальность становится более инклюзивной и менее конфликтной.

 

Итак, давайте посмотрим на то, как обстоит дело с гендерной нейтральностью в русском языке и в русскоязычных интерфейсах. Как мы видим, все очень плохо. Основная проблема — это использование языка, ориентированного на мужчин, что делает мужской пол социальной нормой, а всё остальное — отклонением от этой нормы. Примеров очень много: я не получил, я прочитал, я согласен, твердо уверен, участник, пользователь. Иногда используются бинарные формы: был(а). Почему это плохо? Во-первых, это развивает легендарную слепоту, то есть отказ от восприятия гендерных различий и вообще отказ принимать тот факт, что в мире много гендеров, а не только два (мужчины и женщины). Во-вторых, наверняка есть люди, которые не захотят пользоваться цифровым продуктом, который не обращается к ним или исключает их из целевой аудитории.

Итак, всего можно выделить три основные проблемы: существительные мужского рода и соответствующие им местоимения, прилагательные с родовыми окончаниями и глаголы с родовыми окончаниями. Давайте разберемся с каждой проблемой в отдельности. 

Первая проблема — это существительное мужского рода. Для этой проблемы есть несколько решений. 

Первое решение. Очень часто вместо существительных мужского рода в единственном числе используют множественное число, например, вместо Каждый пользователь должен пишут Все пользователи должны, полагая, что такое предложение нейтрально, ведь нет согласования глагола по мужскому роду. Но все-таки слово «пользователи» все еще мужского рода, потому что оно описывает группу мужчин. Ведь можно сказать «пользовательницы», чтобы описать группу женщин. Поэтому этого способа все же лучше избегать.

Второе решение — феминизация. Это использование слов женского рода, то есть феминитивов. Например, вместо «пользователь» мы можем сказать или написать «пользовательница», говоря о женщине или девочке. В русском языке много феминитивов, например: пассажирка, лекторша, директриса. Они часто используются в разговорной речи, но не очень подходят для интерфейсов. Почему? Во-первых, в русском языке очень много суффиксов, при помощи которых можно образовать феминитивы, поэтому сложно знать, как правильно образовать ту или иную форму, и если форм уже несколько (например, блогерка и блогерша), то сложно договориться, какую форму принять за основную. Во-вторых, некоторые феминитивы нейтральны, например пассажирка, пользовательница, учительница, а другие имеют пренебрежительный или даже уничижительный оттенок (иногда менее, иногда более заметный), например: врачиха, авторка. Поэтому многие женщины не хотят, чтобы к ним так обращались. Они не хотят, чтобы их называли «авторкой» или «эксперткой». Поэтому этих форм лучше избегать. Потому что если мы их будем использовать в интерфейсе, то наверняка кого-то обидим. В-третьих, и это последний и самый важный аргумент: феминитивы хоть и делают наш язык и наш интерфейс более инклюзивным, но они не делают его нейтральным, то есть мы наоборот даже подчеркиваем бинарность нашего языка и нашего общества и говорим, что в языке и в обществе есть место только мужчинам и женщинам. Поэтому все-таки лучше использовать последнее решение — нейтрализацию.

Третье решение — нейтрализация. Это когда гендерный маркер вообще стирается и подыскивается форма, где пол не виден. Например, не «пользователи и пользовательницы», а «люди, пользующиеся приложением». Итак, давайте посмотрим на конкретные примеры того, как можно «нейтрализовать» интерфейс.