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Writing Better Error Messages for UX

Design effective error messages that guide users. In this video course, you’ll learn how to write clear error messages that improve user experience. We’ll cover UX writing best practices for error states and explore scalable messaging standards.

> Get the syllabus

Standard price: USD $120.00
UXCC students: USD $120.00 $102.00

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Meet the authors

Bobbie Wood
UXCC, Google, Intuit

Bobbie Wood is the founder of UXCC, a former technical writer, and was previously the Head of UX Content for Google Payments.

“Everything was super helpful and actionable, from the writing principles to the analyzed examples.”
Cyril Léton
Content Designer, Sendinblue
“This course and my overall experience with the UX Content Collective have given me great confidence in my abilities as a UX Writer."
Antonio Mendez
UX Writer

Write effective error messages 

Clear, thoughtful error messages do more than fix mistakes — they build trust. When users encounter errors, the right messaging can guide them forward, reduce frustration, and reinforce the overall user experience.

In this course, you’ll learn how to design error messages that are supportive, actionable, and aligned with user needs — not just technical explanations.

About the course

What do you leave with?

Who is this for?

How does the course work?

Hands-on exercises

Complete challenging work that reflects real-world scenarios.

Personalized feedback

Get personalized feedback working content designers.

Fundamentals of Support Content Certificate

Earn a certificate

Showcase your professional certificate on LinkedIn for writing effective error messages

Learn Web Content Accessibility Guidelines

Instructional videos

Watch professional content designers break down complex topics.

Writing Effective Error Messages

The choice of 5,000+ learners

"Our product team made a content update using the ideas from the Fundamentals of UX Writing course. We've since seen a 20% increase in conversions."
Sam DeReign
Group Content Strategist, Course Hero
“One of the pieces of support that your program provides for me is that newer team members are able to explain why something’s being written in the way that it has.”
Craig Bell
Director of Content, Xello
"We wanted a fundamental training that provided a calibration for some basic understanding on how we do our daily work."
Isabelle Gao
Senior UX Writing Lead, HSBC
"The material is excellent and so thorough! I'm so impressed. It's such a wonderful resource for our discipline."
Jen Schaefer
Content Design Manager, Netflix

Learn from working experts

Olivea McCollins

Content Designer,
Microsoft

Jenny Cowan

Content Design Team Lead, Later

Daree Allen Nieves

Freelance Content Designer

Thy Nguyen

Principal Content Designer, Walmart

Sammie Spector

Design Lead, Vogue

Casey Webb

Senior Content Designer, eBay

Fortune 500 companies choose us to train product teams

Upskill your UX content team

We can combine self-paced courses, workshops, or create custom sessions for your team based on unique needs.

Get in touch - we'd love to speak with you.

Download the syllabus & get notified of new workshop dates!

Every time we add a new session for Error Messages that Work Every Time, we’ll notify you straight away.

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