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Introducing Conversation Design for Chatbots

Introducing Conversation Design for Chatbots

Check out the improvements we've made to our chatbot writing course, now called Conversation Design for Chatbots. Get started on your convo design journey!

Exciting news for chatbot enthusiasts! Our Chatbot Writing & Design course has undergone a makeover. It also has a new name: Conversation Design for Chatbots. We think the name is a better fit now that we’ve made some changes.

This is an exciting time for chatbot design, which is why we’re thrilled about this update. As technology evolves, it’s more important than ever for designers to have the skills to create useful, engaging chatbots. Here’s what’s new:

Updated final project

You can now choose to create a chatbot for the fictional Pogo Airlines or come up with your own idea for a chatbot. This is your chance to create a chatbot that is truly one of a kind, and showcase your skills as a conversation designer.

Brand new lesson

We’ve also added a lesson, “Designing Advanced Bots (Conversational AI Chatbots),” which covers:

  • Artificial Intelligence (AI)
  • Machine Learning (ML)
  • Natural Language Processing (NLP)
  • Natural Language Understanding (NLU)
  • The difference between NLP & NLU

We’ve also updated lesson content to include writing contextual error messages, user testing in Voiceflow, setting goals, measuring outcomes, and expanding your chatbot features.

Instructions and resources for prototyping in Voiceflow

You’ll learn about Voiceflow to create intents and utterances, plus collaboration with AI Trainers, Analysts, and Developers. The course will guide you through the process of creating a chatbot prototype and testing it properly.


Finally, the course has an updated resource list for further learning to help you continue your journey as a conversation designer. There you have it!


Ready to become a UX conversation designer? Introducing Conversation Design for Chatbots. Get started!

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