Support UX: designing better knowledge base content
When users get stuck, they don’t always reach out. They Google. They scan your help center or knowledge base. They search inside your product, often frustrated, rushed, or…
The Content Design Blog
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Accessible UX writing: a guide for inclusive content design
Accessibility isn't just about compliance with legal standards or ticking boxes on a checklist. It's about creating inclusive content design that works for real people in real-world situations.
What is content design?
What is content design? Learn the basics of this growing discipline, how it differs from UX writing, and what skills content designers need to succeed.
What does “AI-first” mean for content designers?
Interested in content design? Check out our complete guide to content design (and how it’s different from UX writing). In March of this year, Shopify made a bit…
- Learning ·
What is UX writing?
Get an introduction to UX writing and content design: what it is, how it differs from other types of design, what UX writers do, how much they make,…
How to build a content design GPT tool for your UX team
AI is shifting the landscape of content design from static documents, guidelines, glossaries, and messaging frameworks to dynamic LLMs that can provide stunning results in seconds.
A checklist for product content health
If you need to think of your content as an ecosystem instead of individual assets, how do you get it right? If your decisions affect everyone, how is…
- Process ·
Using design feedback to strengthen UX content
Getting design feedback on UX content can be frustrating. Some feedback leads to meaningful improvements, while other comments send you in circles. But feedback isn’t just about making…
The content design hot take summit
We put 5 content designers together and gave them a challenge: give us your hottest take.
Creating job growth frameworks for content designers
Tired of content designers being seen as just writers? Here's how to build a growth framework that showcases their full potential and strategic value.
A 4-step guide: how to network with content designers
Reaching out to content designers can be difficult, but worth it. Here are some lessons on how to approach people cold.
5 lessons for UX writers from behavioral economics
Behavioral economics, at its core, is the study of the biases which lead people to make decisions in an economic context. Here are 5 ways UX writers can…
Going global: reimagining content design communities
The global content design community is more diverse than ever, but it struggles with inclusion due to language barriers, tech issues, economic gaps, varying time zones, and cultural…
Defining content design contribution: shared vs. specialized tasks
At Condé Nast, our content design team is privileged to have evolved well beyond the “seat at the table” level of design org maturity. However, that doesn’t solve…
Passive voice in UX writing: what really matters?
While active voice gets all the glory for being clear and strong, passive voice quietly works behind the scenes to smooth out friction, emphasize user outcomes, and soften…
20 content design resolutions for 2025
The Condé Nast content design team created a list of resolutions for 2025. Get some inspiration for the year ahead!
The ultimate content design resources list (2025 edition)
Which articles, podcasts, and blogs stood out in 2024? We’ve rounded up the top 50 UX writing and content design resources of the year.
A formula for defining maximum character lengths
At some point in your career you’ll cross paths with the need to define the maximum character length for a component. I came up with a formula.
UX writing is on the rise in India
Since UX writing is a new discipline, there simply aren’t enough UX writers in the country. If there is to be a UX writer in every design team,…
3 experiments: creating a copy single source of truth
As part of a recent Hackathon, I looked into better ways to manage our copy. For context, I’m a Content Designer who works for Dext – a Fintech…
