Zennebe Arnold

Free guide! 5 ways to test and measure UX content. Get the guide.

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UX Writing

Intro to UX Writing and Content Design (Course)

Fundamentals of UX Writing (Course)

UX Writing for Technical Writers (Course)

Error Messages (Course)

UX Writing Essentials (Workshop)

Content Research

UX Content Research and Testing (Course)

Proving ROI with Content Testing (Workshop)

Conversation Design and AI

Conversation Design for Chatbots (Course)

AI in Content Design (Workshop)

Create an AI Content Playbook (Workshop)

Figma

Intro to Figma (Workshop)

Advanced Figma (Workshop)

Mastering Design Systems (Workshop)

Content Strategy

Fundamentals of Support Content (Course)

Systems Thinking for UX Content (Workshop)

Create a Content Ops Playbook (Workshop)

Accessibility and Translation

Accessibility for UX Writers and Designers (Course)

Product Localization for UX (Course)

Brand Voice and Tone

Marketing Writing for UX (Course)

Brand Voice Lab (Course)

Elevating Product Experience with Tone (Course)

Career

Content Design Career (Course)

Portfolio Review (Course)

Content Design Leadership Program (Course)

Skills Seminars

Explore all self-paced courses

Store credit

UX Writing

Intro to UX Writing and Content Design (Course)

Fundamentals of UX Writing (Course)

UX Writing for Technical Writers (Course)

Error Messages (Course)

Content Research

UX Content Research and Testing (Course)

Conversation Design and AI

Conversation Design for Chatbots (Course)

Content Strategy

Fundamentals of Support Content (Course)

Accessibility and Translation

Accessibility for UX Writers and Designers (Course)

Product Localization for UX (Course)

Brand Voice and Tone

Marketing Writing for UX (Course)

Brand Voice Lab (Course)

Elevating Product Experience with Tone (Course)

Career

Content Design Career (Course)

Portfolio Review (Course)

Content Design Leadership Program (Course)

Explore all live workshops

Store credit

UX Writing

UX Writing Essentials (Workshop)

UX Writing and AI for Technical Writers (Workshop)

Content Research

Proving ROI with Content Testing (Workshop)

Conversation Design and AI

AI in Content Design (Workshop)

Create an AI Content Playbook (Workshop)

Content Strategy

Systems Thinking for UX Content (Workshop)

Create a Content Ops Playbook (Workshop)

Figma

Intro to Figma (Workshop)

Advanced Figma (Workshop)

Mastering Design Systems (Workshop)

Want to learn a new skill, or start a career? Start here.

> Explore all courses and workshops

Step 1: Strengthen your UX writing foundation

Intro to UX Writing and Content Design (Course)

Fundamentals of UX Writing (Course)

Step 2: Add critical skills to round out your expertise

UX Content Research and Testing (Course)

AI in Content Design (Workshop)

Accessibility for UX Writers and Designers (Course)

Step 3: Specialize

Product Localization for UX (Course)

Conversation Design for Chatbots (Course)

Systems Thinking for UX Content (Workshop)

Build on your tech writing foundation with new skills

> Explore all courses and workshops

Step 1: Strengthen your UX writing foundation

Intro to UX Writing and Content Design (Course)

UX Writing for Technical Writers (Course)

UX Writing and AI for Technical Writers (Workshop)

Step 2: Add critical skills to round out your expertise

UX Content Research and Testing (Course)

Systems Thinking for UX Content (Workshop)

AI in Content Design (Workshop)

Brand Voice Lab (Course)

Step 3: Specialize

Accessibility for UX Writers and Designers (Course)

Product Localization for UX (Course)

Learn leadership skills in a cohort

Define a vision for your organization’s UX content
Learn how to measure the quality of your content
Understand how to establish and grow key relationships
Learn in a cohort with other content designers

> Explore the Content Design Leadership Program

"This program not only equipped me with core leadership principles tailored to the field of content design, but gave me the opportunity to connect with peers, share our experiences, and foster meaningful connections."

Bria Jones

Content Designer, TeamSnap
For teams
Learn about team training

Enroll teams instantly

Discounts for groups of 3 or more
Sign up with a credit card
Assign a team lead and monitor progress
Manage seats
Easily add seats to your existing teams

Book private workshops

Private sessions for 8 or more
We can create custom exercises
Participants receive recordings
We can combine workshops for your needs
Ask about custom sessions

“I was super excited to bring in outside training. You showed that you had the knowledge in technical writing and that was perfect.”

Lisa Hultman

Senior Dr. of Product Content
ServiceNow

> How ServiceNow transformed their team

“One of the pieces of support that your program provides is that newer team members can explain why something’s being written in the way that it has.”

Craig Bell

Director of Content
Xello

> How Xello aligned with UX writing skills

Align your design team with UX writing skills

Whether you’re working with a full team of content designers or you’re managing product designers, developers, and other team members who need to write UI strings, it’s crucial to make sure everyone is starting from the same set of principles.

> UX writing courses for teams

“One of the pieces of support that your program provides is that newer team members can explain why something’s being written in the way that it has.”

Craig Bell

Director of Content
Xello

> How Xello aligned with UX writing skills

Upskill your tech writers with UX writing skills

Technical documentation should feel like a cohesive part of the product experience. Learning UX writing skills helps empower technical writers to give feedback and take part in the end-to-end design process.

> UX writing for technical writers

“I was super excited to bring in outside training. You showed that you had the knowledge in technical writing and that was perfect.”

Lisa Hultman

Senior Director of Product Content
ServiceNow

> How ServiceNow transformed their team

Make your team Figma pros

Learning Figma isn’t just a recommendation, it’s an industry standard skill. The more you familiarize yourself with it, the greater impact you’ll have in your role. From tone variants to design systems, we’ll teach you how to do it all.

> Figma courses for teams

“The Figma workshop was excellent. It got us really jazzed up to make some component libraries and other larger changes too, and I'm excited to see the team thinking on that type of a broader level.”

Chris Quirk

Google

Connect your UX content to the bottom line

Writing great UX content isn’t just about good user experience – it can have a dramatic impact on the bottom line of any organization. Teach your team how to conduct thorough research and testing that connects to your organization’s overall goals.

> Research and testing courses for teams

“I loved learning that there are so many different ways to test content, and that sometimes combining a few methods is necessary to get the info we need.”

Cullyn Thomson Rubin

Senior UX Writer
CVS Health

Give your UX writers and content designers new skills

The content design industry moves quickly. Giving your team skills in areas like accessibility, translation, conversation design and more, ensures your design team stays efficient – and powerful.

> Courses and workshops to upskill UX writers

“I’ve taken a few accessibility courses, and yours has been the best by far. You provided the most well-organized, comprehensive content and were the only one to include relevant real-world examples that brought clarity to the WCAG guidelines.”

Eva Ingvarson Cerise

Content Designer
Coaching
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Blog

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About certifications

FAQs

Reviews

Training grants

Store credit

Industry guides and topics

What is UX writing?

Free guide: 5 ways to test and measure content

Content Design 3.0: A roadmap for UX content

How is AI impacting UX writing?

How to succeed as a solo UX writer

Why product managers should learn UX content

Why is marketing writing important for UX?

An introduction to content ops

UX Writer Salary Survey

AI & Content Design Survey

The Gender-Inclusive Language Project

Content Design in China

Zennebe Arnold

Qualitative UX Research | UX Writing | Content Testing | Accessibility

This user account status is Approved

Your LinkedIn Profile URL

http://www.linkedin.com/in/zennarnold

Type of Role You Prefer

A permanent role

Strengths You'd Like to Highlight

Qualitative UX Research | UX Writing | Content Testing | Accessibility

City/Country

New York, New York

Brief Personal Statement

I'm an English Teacher turned EdTech UX Researcher in New York City. I use qualitative research methods and strategic UX Writing to help teams deliver digital products that users can efficiently navigate with confidence.

Certificates Received:

UX Writing Fundamentals

Comments are closed

Free guide! 5 ways to test and measure UX content. Get the guide.

Want to learn a new skill, or start a career? Start here.

Step 1: Strengthen your UX writing foundation

Step 2: Add critical skills to round out your expertise

Step 3: Specialize

Build on your tech writing foundation with new skills

Step 1: Strengthen your UX writing foundation

Step 2: Add critical skills to round out your expertise

Step 3: Specialize

Learn leadership skills in a cohort

Key resources

Industry guides and topics

Free UX content resources in your inbox!