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The Dash: What do GPT-3 and Kafka have in common?

This week's Dash includes how GPT-3 is getting smarter, key Confab takeaways, and tips for designing more inclusive conversations.

This is the published edition of our weekly UX writer and UX writing newsletter, The Dash. Sign up to The Dash to have these updates sent straight to your inbox!

We hope the pandemic is winding down in your country with plenty of sore arms and vaccines. Stay strong since it looks like we might end up fighting the robots for our writing jobs! Check out that always clever GPT-3, UX writing at Google I/O, and learnings from Confab.

Keep your eyes on the Dash since each week we’ll be rotating in a section of links on leadership, conversation design, or tools & techniques, along with our new events list. Have something you think is Dash-worthy? Send a note to


Computers are getting better at writing. What do GPT-3 and Kafka have in common? This New Yorker piece explores how artificial intelligence and machine learning will transform our education system, the fields we work in, and the future of creative writing. A fascinating—and only mildly terrifying—look at AI tools like Sudowrite.

Intro to UX writing at Google I/O. At Google’s annual developer conference, tech enthusiasts gathered to share sessions, AMAs, and the latest tools. We especially appreciate this UX writing workshop hosted by Alex Hays! Skip to 9:45 to get right to the good part.

10 takeaways from Confab. Content is everything. Listen to understand, not to respond. Act like the leader you want to become. These are just a few of the many important takeaways from the three-day, action-packed conference. Thanks to Maggie Sheldon for generously pulling this all together in a handy blog post. Some great lessons here.

Don’t fear Figma. Feeling frustrated with Figma? Looking for pointers on how to get the most out of the tool? This resource, curated by Mateus Da Silva, Product Designer at Netflix, is a fantastic place to start. It includes everything from beginner pointers to full-length courses. Have some fun with it!

Every brain is different. What is neurodiversity’s significance for UX writing and content design? At the UX Writer Conference in June, one speaker will explore how we can expand inclusivity to reflect neurodiverse brains. And you can help Katrin Suetterlin with a quick survey to inform that session here.


5 tips for designing better, more inclusive conversations. “Conversation design is the future of UX because it naturally fosters closer relationships in a way that no other digital experience can.” Too right. Greg Bennett, Conversation Design Principal at Salesforce, shares how to design conversations that build better relationships with customers at scale.

Conversations with Things. If you’re anything like us, you can appreciate a good book sample. In this case, the great folks at Rosenfeld Media shared the first chapter of a new book on all things convo design. Snag the excerpt of Conversations with Things: UX Design for Chat and Voice.

Your guide to conversation design. The fine folks at Voiceflow have put together a free resource for identifying what makes a great conversational experience, how to get started with a convo design project, and the benefits of doing so. Check it out!

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